Bravofly
reviews and complaints

I have attempted to use a travel voucher issued by BravoFly last July 2021 for a flight to Spain that they cancelled. First attempt was in January 2022 to book another flight to Bilbao, Spain. It was cancelled three times so I gave up and booked the flight through another platform. Then last week (April 7 2022) I booked a hotel stay in Madrid for April 22-24. Yesterday I received a email that this was cancelled because of COVID restrictions. This appears to be a bogus excuse because that is the weekend for Madrid Rocknroll Marathon which is not limited by COVID restrictions. I have attempted to receive a cash refund for the voucher because 1) I can't use it without a last minute cancellation 2) It will expire July 2022. I have been unable to contact the by phone. I am in Spain and I get the message that it is a wrong number.

For the past 3 days I have been trying to book flights for my husband and I, and keep receiving emails that the flights are not confirmed. I spoke with Bravofly's reps, via chat and telephone, and they all say it's the airlines that delete the flights. If this is so, why does Bravofly keep showing those flights as available on their webpage? They say they are just the mediators, but they're not mediating anything since they only show flights which are not available. Moreover, I am trying to use a voucher (a very high amount) I have to pay for the tickets. This is quite dramatic because we don't have any other money to buy those tickets through another agency. If they cannot provide available flights, whilst showing the flights are available, they should just give me my money back so I can buy the tickets I so desperately need to buy. The way they are running their business is not acceptable and does not do right by the consumer.

Booking ID: [protected], want to modify the date of our outgoing flight from Melbourne to Marseilles. When I try to modify the booking on the website or app it says an error has occurred. The Australian customer service number is disconnected and I cannot contact anyone to help.

I booked tickets on March 27, my confirmation code is [protected]. I tried cancelling less than 24 hours later and they said they said they'll get back to me about the refund. A few days later I got an email from bravofly giving me 3 options of refunds. I don't want or need your voucher! I want my full refund back on my credit card! One of the options were for a refund but they charge a fee, when booking it did not say anything about that. Thanks in advance for your prompt response.

Réclamation introduite chez Tests-Achat pour Bravofly en copie Iberia

Mesdames, Messieurs,

Le 11 Décembre 2021 nous avons acheté sur site Internet de Bravofly des billets d’avion en partance de Bruxelles pour La Havane (Cuba), comprenant l’assurance flexible nous permettant de ce fait de modifier la date et l’heure du départ, de modifier la réservation sans frais de gestion incluant une assistance prioritaire (Booking ID [protected])

Le 21 Mars, soit 9 jours avant notre départ, ne pouvant plus voyager, nous avons entrepris de faire valoir nos droits et options en modifiant notre date de départ.

Confiant cette faisabilité moyennant supplément, et anticipant largement le délai fatidique des 24 heures avant le départ, nous avons modifié notre départ en utilisant le biais recommandé par Bravofly c’est à dire son site Bravofly.com / lastminute.com

Le 25 mars Bravofly nous notifie sont incapacité de satisfaire notre requête aux dates introduites nous conseillant de trouver nous mêmes un créneau sur le site web de la compagnie aérienne Iberia. Notre “agent de voyage” étant Bravofly à qui nous avions versé la somme 2790,23€ nous préférons rappeler celui-ci afin de trouver ensemble une alternative. Cette seule et unique alternative proposée par Bravofly nous délestait de 5 jours entiers pour un voyage de plus de 11 h avec un décalage horaire de 7h accompagnés de nos enfants en bas âge! Nous demandons naturellement d’allonger la période de ± 3 jours, ce qui fût aimablement compris et encodé par l’opérateur.

C’est alors que le 28 mars à notre grande surprise en guise de confirmation, nous sommes accusés à tort par Bravofly d’avoir contacté la compagnie aérienne, chose qui de toutes façons ne posait aucun problème puisqu’il nous aurait invité à négocier avec l’agence conformément à leur politique. Dès lors Bravofly se dédouanait de ses engagements, obligations, et responsabilités

Nous rappelons immédiatement joignable uniquement par telephone Bravofly pour réfuter le soit disant appel à Iberia. A ce stade l’opérateur du service téléphonique de Bravofly toujours serviable et compréhensif rectifie, prend note de nos numéros de cellulaires et nous recommande de les garder à portée en cas de problème, encode minutieusement le nouvel accord afin de nous l’envoyer par e-mail

Malheureusement le courrier électronique lui, revient contredire les modalités discutées, Nous sommes alors forcé face à la surdité et l’entêtement de Bravofly de contacter Iberia (Belgique, France, Espagne et Royaume uni). Ces derniers nous redirigent unanimement vers “l’agence”. Hélas Bravofly résolu de s’affranchir définitivement de son obligation légale finit par nous mettre en défaut de voyager, riche de nos 2790,23€

Vous trouverez en annexe vingt pages attestant de nos appels acharnés, aux vues de trouver des solutions équitables et des e-mails prouvant la responsabilité que renie solennellement Bravofly

Nous vous écrivons en ce jour ou nos projets de vacances ont tournés au désastre en recours pour réclamer le remboursement intégral de la somme de 2790,23€ ou une proposition acceptable de Bravofly pour rectifier son erreur.

https://drive.google.com/drive/folders/1RQ9APD8AaWHN1he5q7uMqYDrEPG-wdcm?usp=sharing

This booking site is absolute BS! I have an incoming flight that i need change and they offer no changes and no refunds. When u request anything they basically tell you to wait, with no turn around time. So janky. Worst customer service. And the airline sucks too because they basically blame the booking site. I don’t care how cheap it is, DONT BOOK THROUGH THEM!

I booked a flight to Australia and due to COVID 19 flights were canceled . After much hassle I got offered an voucher for the travel date with an expiry of last year.

Two months before the expiry date I sent a e mail back to your company requesting the voucher be extended or you credit me back on funds due to COVID 19 restrictions were still in place.

Last month I applied to use my voucher ([protected]) booking id [protected]. and was refused as it seems it had expired even though i requested it to be extended or refunded.

I am seeking my credit be refunded as I needed to book directly with airline due to your company not applying the voucher.

I had a return trip to the US canceled due to Covid. My ticket was $1332.86. I just saw my Refund Viucher FOR THIRTY MEASLEY DOLLARS! You have to be kidding me. $30. refund on $1300. This company made bank during Covid at this rate.

This is part of an e-mail sent to the CEO of lastminute.com

I have requested to change my flight by one week as my renewd pasport has not arrived yet and cannot travel. I have still not heard back in regards to changing the date and my original flight is due to leave in 3 days.

I had to cancel my reservation du to covid.

booking ID [protected]

The compagnie has refunded fully the flight because of covid i contacted them.

BRAVOFLY is only willing to refund one third of the ticket price WHY?

If they got refunded 100% of the money they only want to give me a VOUCHER with 1/3 of the value !

PLEASE HELP

Tried to cancel my flight after 4 min and nobody ever answered! Horrible customer service! What a waste

I booked a flight (ID Booking : [protected]) with Condor through Bravofly on March 11th 2022 at 7 pm EST, thinking it was for the next day because they didn’t show the year anywhere when I was making the reservation (see attached). It only showed the year 2023 when I got the booking confirmation email (see attached). I called Bravofly as soon as I got it to cancel, but they were closed. I called the next morning within the 24 hours time frame (see attached) at 11:21 am EST, and the agent told me that since it was within the 24 hours time frame, I was able to get a full refund for the cancellation. (Also, the calls are recorded, so that can be checked as well to make sure.)

Now they are telling me that I will not be getting a refund and there is nothing they can do, and that I had to contact the airline. I contacted Condor and Condor’s policy is that they give refunds for a cancellation within the 24 hour frame. However, Bravofly has to manage my refund because they were the liaison between the airline and me.

I ask you to please look into my situation. I made sure to cancel within the 24 hour frame and was reassured by Bravofly that I would be refunded. Condor's policy is that as long as I cancel within the 24 hour time frame, I can get a refund.

Thank you.

Flight reference [protected]

Flight was cancelled by the airline due to the Omicron Variant. I have an email confirming that a redund is due. I have called Bravofly a number of times and they just tell me that they are wiating for a refund from Virgin Atlantic and cannot refund me until they have a refund from Virgin

Dear Sir,

I want to cancel my flight as soon as possible roundtrip

Booking ID : [protected]

Very painful trying to change an existing itinerary.

If doing online, you can only change 1 thing and then wait up to 2 weeks for an answer. So if I need to change my outbound and inbound dates, I can only do one at a time.

If you call, the people answering can only take down your information, cannot make the change or help you in any way. You have to wait another few days before getting an answer and that's usually a NO.

this is ridiculously painful and the worst business process ever.

Please can i claim a refund for my cancelled flight to Colombo on the 1st November 2021 and returning on the 2nd December 2021 booking reference [protected] i was in Dublin Airport before i recieved your email hence i had to re book with another company and stay in a hotel in dublin for a extra 2 nts

Thank you in advance hopefully will get a quick response

[protected]@yahoo.com

My flight arrival time at Abu Dhabi was at 3:40 on 24th where as my departure time was 00:50 on 24th Feb from Abu Dhabi to sydney as well . So technically it was an error . So I tried contacting Bravofly but the contact number in Australia was unreachable and also didn’t find any other reliable contact details so had to contact airlines and got charged $90 USD .

I have just booked a flight from vienna to dublin. The website showed that the tickets would cost 411€ .Now I have just checked and the company charged 460,39€ on my credit card.

This company is a JOKE! DO NOT BOOK WITH THEM! This is a scam. I found them through Sky Scanner.

I booked an international flight with them on 2/10 to depart on 2/18 for an urgent family health matter. In the initial email they sent me, they said “We are working to confirm your booking and you should receive an email with all the details soon. StrongIf we need to contact you we'll do so using the phone number you provided when booking.” Red flag #1 was the typo in the autogenerated email. They emailed me from [protected]@bravofly.com.

I kept checking my account on their website to see if my flights were confirmed every day leading up to 2/16. Customer Service is an international number so if you don’t have an international phone plan, you can’t call them. I live in the US and had no way of contacting them directly. They don’t have a support email listed on their website. Their Customer Service line is allegedly open from “Mon - Sun 08am - 08pm” as listed in their website but there is no clarification as to what time zone that is.

My sister has an international phone plan and was able to call their “customer service” line, if you can even call it that. She spoke with multiple reps on multiple days all of which said, just keep checking your email and Bravofly account and you’ll see the flights come through in the next few days.

While waiting for my confirmed ticket I called Japan Airlines, the flight carrier, to see if they could find my name in their system thinking that maybe Bravofly just didn’t email me right away. When I spoke with Japan Airlines, the very kind rep said that they couldn’t find me on any of the flights I booked (multiple flights).

I waited 5 calendar days for my ticket. On the 5th day, 2/16, they emailed me at 1:10 am MST saying “We regret to inform you that we have not been able to confirm your booking request. We will return the amount of X, XXX. XX USD. via your original payment method. Please note that it may take a few days for this amount to be shown in your account.” This email was sent from [protected]@bravofly.com. At the bottom of the email it states “Please do not reply to this email. This mailbox is not monitored; any emails sent here will not be read or responded to. If you have any questions regarding your trip, check out our Need Help area and to view your trip details, request assistance or change your booking, please log in to your account area, My Bravofly, via our website or app.”

Save yourself the headache and stress and just book through an airline directly. I ended up having to spend more money on my tickets than I was wanting to. But I’m sure if I just booked directly with Japan Airlines, the cost of the flights would be similar to the amount I paid using Bravofly.

FullFlex details for your reservation with Booking ID: [protected]

I try to contact you guy on email cancel fullflex but still not get any information back.

And any refund.