Bravofly
reviews and complaints

Original flight booked Nov 2019 for travel April 2020. Cost $1610.29 AUD. I paid for a flight for my friend to fly from Glasgow to Brisbane. Flight cancelled on 18 Feb 2019.
I originally requested a credit as I thought it could be used within a few months. I then contacted them to ask for a refund. Since April 2020 I have been communicating to no avail. I spent $30 on a call to a London number and got nowhere with their customer care team.
Their system regularly sends me an email link for my bak details but I have tried this numerous times and keep getting an error when I enter my details. I have told them this and asked if I can give them my details over the phone and was refused.
I have 95 emails in a folder but it won't allow me to attach them as they're not image files.
I am beyond frustrated and have spent so much time and energy on this and would love some help and resolution.
Many thanks!

Hi,
I ordered two tickets from bravofly Swiss to Naples Italy.
The tickets had Flexi plus option for free cancellation or rescheduling
Due to COVID restrictions in Israel I am not allowed to travel to the destination country Italy.
Tried calling bravofly yet no reply only machine answers.
Looked for mail or chat still nothing available
My booking ID [protected]

On 18 December, my wife used an itenairy purchased from Baravofly. It consisted of three legs
- Jeddah to Cairo - Egypt Air
- Cario to Abuja - Egypt Air
- Abuja to Yaounde - Asky Air

The flight three hours late from Cario resulting in a late arrival in Abuja, so late the flight had left. She was in the airport for hours as they looked for a solution. Asky airlines seemed to be no help at all, In the end they put her on a flight the next day (Egypt Air) to Doula and then a four hour bus ride to Yaounde. I have never dealt with Baravofly before. Please what can be done to compensate for this horrible experience; especially as the last flight wasn't even used.

I had a canceled flight in 2020 for a flight that I've booked with BravoFly.
After months of waiting they sent me an email saying I had access to vouchers but when contacting Thai Airways they're saying the voucher codes are not valid and I need to contact the travel Agent.
I've tried every possible way to contact Bravofly but I can;t get hold of anybody for help of assistance. There's absolutely no customer service or help line and I'm now left without a voucher or cash refund for my canceled flights.

Dear Bravofly,

My girlfriend and I bought a flight for her from Düsseldorf, Germany to São Paulo, Brazil, with 1 Stop in London.

We received an E-Mail from your company saying that the flight had been cancelled.

We asked for a refund, another E-Mail from your company told us, we should write the flight company (Eurowings)

Eurowings wrote us, that the flight had not been cancelled and we should adress your company.

To this point we have not managed to get our refund or any response from you.

We hope to be able to solve this situation without involving a legal complaint.

Best regards

I have cancelled my flight via Booking ID [protected], I accidentally transferred the amount into travel credit. I don't plan ever booking with Bravofly again. I have requested my money back to no avail via the customer care number. I just want the funds transferred to my account. I will get my socilitors involved if this is not addressed.

I booked two flights with bravofly and lastminute.com and they were confrimed, but then cancelled one hour later. The money was taken though, and despite numerous promises to return the funds, i am still waiting. They also promised me a voucher for the inconvenience, but that hasn't materialised either. Be careful booking with this company!

Dear Jason,

Thank you for your patience and your query. We would like to update you the refund status for the two booking id´s you attemped to make with us as follows:

[protected]

booking request made on the 3rd of November. We released the pre authorization of the payment on the same day. The funds will be released by now, however due to banking checks this could take up to 15 working days. amount: 211.16 euros

[protected]

booking made on the 6th of November. We released the pre authorization of the payment on the same day. The funds will be released by now, however due to banking checks this could take up to 15 working days. amount: 178.20 GBP

We have created a ticket with our sales team as well in order to call you and to offer yourself assisstance for making a booking over the phone.
My sincere apologies for the previous failed attempts by booking with us, this was something very unusual to be fair.
For the inconveniences caused, you will also receive a travel voucher discount code very shortly for future travels with us in your email.
Kind regards,

Customer Care Team
Bravofly

The link in mail, sent by bravofly did not provide online checking (back flight from Berlin), have a link redirected to wizz air site, but after giving code and surname the message was something like: "you could not online checking for this flight" and contact agency for help. This happened during weekend, so finally I paid at the airport fees for two tickets (80 Euro). The lady told me to claim to agency.

If you had something like that please inform me how to continue with the claim.
Many thanks in advance, Robert

Dear Bravofly,
I had booked a flight for my wife and daughter through the website bravofly.de from Munich to Mumbai on 8th Nov for 550 Euros. I got a confirmation mail saying the flight is booked with the flight details, airline reference number. The next day I get a message(SMS) and email from the airline to please pay the amount to avoid cancellation. I called the customer service and also emailed them this email and asked them to please pay asap. I was told it normally takes 3 days for the amount to be deducted. So I was told to call back after 3 days.I called back after 3 days and was told it is still in processing. After 7 days I got an email response from them that the booking has been cancellled. Now those flights are 3 times the amount. What is my fault in this if you did not pay the airline?
Please

I have just completed payment of my return flight from Malta to Dublin having had to change the dates due to an illness in the family. Just as I completed payment of 185 euro and am ready to consent to payment, another fee pops up. It completely threw me and I found it so utterly dishonest and misleading. I don't even know what the charge was for and how much it was but as I went to click what I believed was the original cost of my flight, (185 euros as I believe I have paid for something extra. Now 196.59 euros This is a shockingly dishonest and unfair thing to do and if the difference if the extra fee is not refunded as soon as possible, I will be taking level action on principle. I'd appreciate a prompt reply,
regards,
Deborah Grimes

I bought a flight ticket from Ljubljana - Reykjavik for the 23rd of June 2021.
(Booking ID [protected])
The flight was then rescheduled for 21st of June and then on the 5th of June, I have recieved from Bravofly an email saying that British Airways have cancelled this flight. Attached you will find the screenshot of the cancellation.
I have requested for the refund on bravofly website and recently I saw the update of my refund saying: ''Our flight operated as usual on your selected travel dates. For this reason, we unfortunately cannot issue you with a refund for your ticket. We apologise for the error in previous communications.''

I have called today Bravofly, and the guy told me that it was a mistake made by the airline. Furthermore, he told me that the flight operated as usual and that I was on board on this specific flight - but I was not. I don't even know how this is possibly, no one has stolen my ID, I can proove that I went on my another flight, which was on the 22nd of June and because of this cancellation email, I have bought a new ticket with via different agency.

As I have been waiting now for almost 5 months to get a refund back, I am sick and tired of more waiting. I request for a full refund of my ticket!

I am waiting on a refund of over €1200 since July. Every time I call, I am told that the refund is being processed. The airline have already confirmed that a refund has been sent months ago to Bravo Fly. I have asked to speak to a manager to be told that is not possible, I have asked to speak to someone to complain and have been told the same. I was told to send a complaint email and when I asked for the email address I was told that he could not give that information.

Booking ID: [protected]

Rohan

Dear Team,

I have booked a flight for 14 August, 2021 with Malaysia Airlines via Bravofly and paid around $700 for the same including the flexi Insurance. The ticket was cancelled by Airlines and now I Bravofly doesn't stand on the promise made by them on the flexi insurance rather they have requested refund to the Airlines and asking me to wait for last 2 months.

The problem is that this ticket is non-refundable and still bravofly has requested for refund without even bothering to talk to me! Now it's been more than 2 months and I am still making international calls to Bravofly every 2 days to get an update but there isn't any update for this.

Booking ID : [protected]

Please help me in resolving this issue as it's an urgent matter.

Thanks,
Kailash

I purchased two tickets, for myself and my wife, on Alitalia from Bravofly.
They were roundtrip tickets from Athens, Greece, to Bari, Italy, via Rome. We received both an email and a receipt, at [protected]@att.net, from Bravofly confirming the booking. The total paid for the roundtrip flights was 276, 09 Euros. The booking was completely paid for by credit card. The Booking ID #: [protected]

The departure was Oct. 3, 2021, flight # AZ0721 from Athens to Rome, and then flight #AZ1603 from Rome to Bari. We checked into that flight and had no problem.

The return was Oct. 13, 2021, flight # AZ1602 from Bari to Rome, and then flight #AZ0720 from Rome to Athens. When we tried to checked in, Alitalia told us that Bravofly had cancelled our booking. Alitalia showed us the email from Bravofly canceling the booking. This was a complete surprise, because we had not been informed by email or otherwise by Bravofly of the cancellation. And we don't know why they would have canceled our flights because they had been paid in full. We tried desperately to contact Bravofly but could not get a human being on the phone; their online system however said our booking was confirmed. But Alitalia would not let board the flight.

So were stranded on October 13 at Bari airport and needed to find a way to get to Athens that day because our flight home to the USA from Athens to Los Angeles on Swissair departed 9:30 am on October 14.

It was a very tense and stressful day, but we able to find flights to Athens through the ticket office at Bari Airport: Ryan Air to Rome, and then Rome to Athens on Aegean Airways, getting to Athens late on the night of the 13th. The Ryan Air tickets were 214, 12 Euros, and the Aegean Airways tickets 160, 58 Euros, plus the ticket office charged a 60 Euros service fee. The total was 434, 70 Euros.

Edward Placidi
[protected]@att.net
+[protected]

Here is the message from bravofly. But the redemption code is not working. I need the money asap so i can book flight back to the Philippines. thank you.

Hi Nathaniel, Booking ID: [protected]

We are happy to inform you that your refund has been processed. Its total value is ₱48, 524.66.

Here are the full details:

We are sending you a Travel credit for ₱48, 524.66, valid to use on our website when you wish to book a new trip. This is being issued to you either because you chose this method for your refund, or to cover the value of a Voucher you used to make your original booking.

You'll find instructions on how to use your voucher below.

Kind regards,

Bravofly

How to redeem your refund:

Go to Bravofly, log in and choose your flight, hotel or flight/train + hotel package.

At the checkout, enter the code in the field labelled "Do you have a discount code or voucher?" and click "Apply".

Your redemption code:
[protected]

The voucher amount will be automatically deducted from the total value of your booking, and it can be used multiple times, until the expiry date or the full amount has been used.

hello, during the covid19 pandemic, my flight was cancelled and i got a voucher. the voucher has expierd and i want to renew it for ordering a new flight. i tried to contact bravofly but they are not answering and there is no answer for this problem in their website. Thank you and i hope to get an answer asap
booking id : [protected]
gmail: [protected]@gmail.com

I am trying to cancel my flight ticket to New Zealand which is booked for 25th November. The borders are closed at present for tourists entering New Zealand from South Africa.

I cannot do it online as it pops up with a message to phone an international number. I do not have access to international calls on my cell phone, therefore cannot contact them telephonically.

I would like a response on how to cancel the flight ticket & receive a refund electronically, as I cannot do this telephonically

I booked my tickets from Bravofly from Vancouver to Dubai and Dubai to Vancouver. But now am not able to manage my booking or make any changes. I need you to help me with am email I can take help from. No one picks up the call and calling again and again get me charged too much from UAE. I need to change the dates of travel. Please help.

Iam jetty Rambabu from India, iam booking flight from helsinki finland to Hyderabad India, my booking id is [protected], but not showing pnr no, not answering calls and emails bravofly, my amount is 69114.20 inr, please resolve problems, otherwise iam going to uk court immediately, why bravofly not responding any calls and emails, my experience with bravofly is bad

Bravo Company is a sister of Lastminut Company which has a bad reputation and notorious for fraud and cheating very bad service therefore the coming with another face through Bravo.com.
That's not just my opinion; you just do read the customers feedback about that. Their Scam way!
After they got the money from the customer, they cancelling the booking, keep the refund money for long time to use it in the market and get benefit, then offering a voucher to the customer instead the money
And if the customer refuse he will get 25% from his total payment, or got nothing using different of excuses, even if the customer buy insurance policy with the ticket which is scam also, like my situation I did pay extra money for the European assistance insurance for nothing its piece of fraud paper.
They canceled my flight.
Today Bravo.com sent me an email said that I have to choose how I will get back my money, and there is one option.
Offering me that I will receive a Travel Credit, at the same value as the canceled services, plus a voucher.
That's the evidence about their way to scam.
I want my money refund completed back to my account as they took it.

Jamal Al Jomaily
Booking ID: [protected]
Aug 18/2021