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Malindo Airways Customer Care Service

77 Reviews

Malindo Airways Sdn Bhd

C-5-05 Oasis Ara Damansara (2 Jalan PJU1A/7A), Selangor
Petaling Jaya
Malaysia - 47301

Customer Support Phone Numbers

+60 378 415 388(Customer Service)
8 11
+60 378 415 353(Malindo Business Class)
2 2
+60 104 020 860(Refund / Payment Issues)
5 4
+60 102 888 741(Baggage Services)
4 4
+61 280 730 133(Australia)
2 1
2 1
2 2
3 0
2 0
+64 800 002 922(New Zealand)
2 0
+65 63 391 922(Singapore)
2 0
2 0

Malindo Airways Complaints & Reviews

Malindo Airways / flight delay

Rahim Vaseghi on Oct 16, 2018

Dear Sir/Madam I was in the flight OD808 from Singapore to KL on Friday 12 Oct and supposed to reach to KL by 18:15. I had booked a flight IKA on 23:15 and I could reach that timing no matter what happened. 808 delayed and I even changed to 806 and that was also delayed and I could not...

Malindo Airways / luggage management

Heerman on Oct 5, 2018

Flight : OD1621 (kuching - klia) Date : 5 okt 2018 - 9.15pm I'am so dissapointed with your luggage crew that handling your customers bags. I spend rm25 to wrap my bag (that i have never done before) just to make sure it wont further scrach my bag . Unfortunately when i reach home i can see...

Malindo Airways / flight change malindo air

LoMe19 on Sep 26, 2018

After a recent flight I received an email from your CEO asking for feedback. I sent some feedback about the fact that you cancelled one of two flights I purchased, reallocated me to another flight that was in the air at the same time as the second flight. Clearly this made it impossible to...

Malindo Airways / staff's unexpected rude conduct during check-in in dhaka

N A M Neyamul Islam on Sep 8, 2018

Dear Sir, I am retired major of Bangladesh Army and presently working in a renowned Real Estate Company as GM & Head of Corporate HR. I along with my wife and son (17 years old) traveled to Malaysia and Singapore from 27 July 2018 to 05 Aug 2018. We planned to go to Langawi directly from Dhaka...

Malindo Airways / missed flight denpasar-australia

hitjob on Aug 31, 2018

I arrived at the airport 7.15pm, flight was delayed and not leaving until 11pm. At NO time did the screen tell me to check in. Finally screen said 'go to waiting room'. I went through security only to find flight had closed. I went to Malindo office. VERY VERY rude staff, one told me she...

Malindo Air / ticket booking

Klang Car on Aug 30, 2018

I'm here to complain about ticket online booking by android. Yesterday I doing online ticket from Subang to Penang for date 30/8, I already select SZB in selection of departure but suddenly when succesfull I saw the departure is KLIA 1. Cause of this make me trouble to arrange...

Malindo Airways / discrimination

sudeep21 on Aug 21, 2018

I would like to lodge a complaint on the basis of discrimination that was done by your employee to me on 19th August 2018 at the counter no 45 in Chennai Airport. Please see the list of events happen on that day. 1) I have arrived at the MalindoBatik counter in-between 10:15 - 10:30 with 3...

Malindo Airways / baggage delayed

CK Ooi on Aug 17, 2018

Dear sir, I recently flew with your airline. The flight details are as below: flight date: 31/07/2018, flight no.OD2105 & OD605, departure airport: KLIA, Kuala Lumpur, Malaysia, Arrival Airport: Hong Kong Airport (PIR), Baggage Tag No: OD283477. My checked in luggage did not arrive at my...

Malindo Airways / unethical behaviour retimed schedule

Tan Joo Lee on Aug 3, 2018

Dear: Person whom may in charges, Good day. Passenger Name: Tan Joo Lee Document No.: 870220-35-5030 Contact No.: 017-336 3636 PNR No.: GHWUOE Date of Travel: 02th Aug 2018 Time: 21:40pm (re-timed to 22:40pm) From: Penang-Subang It's dull to me. This's happen on yesterday night trip. I...

Malindo Airways / baggage damaged

Ankit Chandra on Jul 17, 2018

I was travelling to Kuala Lumpur on flight - OD 216 today, 10th July 2018 from Mumbai. Upon reaching the airport I was patiently waiting for my luggage (A brown blackberry brand carry bag) at the designated belt for it. When I received my luggage I saw that the sticker attached at the...

Malindo Airways / pathetic malindo experience. left customers stranded at kuala lumpur airport and errant behaviour of staff towards customers

vishalrelan on Jul 5, 2018

Hi I had booked flight from malindo directly for Holiday trip in between 23rd to 29th June to experience memorable trip but this trip was so much horrible for me and my family . I can understand airport shut down situation but once boarding pass issued but malindo staff not allowed us to take...

Malindo Airways / changing of airtight date

Kanesan Karuppiah on Jun 22, 2018

I had to cut short my stay in india due to a personal matter. My flight back to malaysia is on 29.06.2018. Now I want to leave on 25.06.2018. So on 22.05.2018 I tried online to change the date as requested I put in the infos as to name flight pnr kvjezs. Then continued for the input of...

Malindo Airways / bag damaged and bad service

ScLee91 on Jun 20, 2018

Booking number: PNR: HPAXBC Want to complaint malindo customer service. My luggage damaged during transport from kota bharu to subang airport. When i went to office to complaint, the person in charge not even there. Went to ticket counter and they can't even get them while keep contact...

Malindo Airways / treatment of hold luggage

Venla on Jun 17, 2018

My backpack which had been in airplane hold had been spilled with oily liquid when I got it back from baggage carousel. The liquid ruined the fabric of my backpack and it didn't get clean even though I tried to swipe it away. I also got the oily substance on my legs and it didn't fully...

Malindo Airways / flight to kota bharu, kelantan, malaysia

Shafik Johan on Jun 11, 2018

The service for baggage drop is the worse in KLIA ... so damn slow ... and when check in still need all the passangers to be there eventough IC (identity card) has been provided ... the Person in charge is very irritating and no coutesy at all .. queue for almost one hour ... the worse...

Malindo Airways / check in counter

Izwan RH on May 15, 2018

Hi. I am Izwan. This is my 3rd time using Malindo Service and this things keep happen in Kuching Airport. My flight is at 9:35am From Kuching to KL but until now 8am, the counter for check in is still nobody here. I've waited since 07:15 and totally piss off with this kind of service. Not...

Malindo Airways / very rude stewardess & poor customer services in malindo airline

Vivian Lim on May 13, 2018

Date: 13 May 2018 Time: 1340 (pm) From: Phuket To: Kuala Lumpur Flight No OD 0541 Seat: 10 (alphabet) Stewardess Name: Ms Putri Airinna Stewardess Lead: Ms Zakiah This is my first time travel with Malindo Airline in Asia Pacific region, however is a very bad bad bad experienced that I...

Malindo Airways / customer service

Katuk on May 3, 2018

I was due to board flight OD186 at 00.25. When i arrived at the airport 3 hours prior to departure, the airport screen showed that the flight was delayed by 7 hours. my trip was time sensitive and had to be at specific locations at a certain time which also required me to catch another...

Malindo Airways / bk travel agent

adilina on Apr 17, 2018

This is to report to you what happened to me today through BK travel agent in KL central station. I went to buy a ticket and staff said to me go with Malindo air (business class) and they will allow you to take 50 kg bags.She said all other airlines will not do that. I believed her and I...

Malindo Airways / no in flight entertainment and poor service by the air crew

Steve Xie on Apr 13, 2018

To whom it may concern, Hi, my name is Steve Xie. I had just experienced my worst flight experience I ever had. I am travelling from Bangkok to Singapore on transit in Kuala Lumpur. My flight number from Bangkok to Kuala Lumpur is OD 525. I had bought my air tickets online via traveloka...