Malindo Airways Customer Care Service


Malindo Airways Sdn Bhd

C-5-05 Oasis Ara Damansara (2 Jalan PJU1A/7A), Selangor
Petaling Jaya
Malaysia - 47301

Customer Support Phone Numbers

+60 378 415 388(Customer Service) 8 11
+60 378 415 353(Malindo Business Class) 2 2
+60 104 020 860(Refund / Payment Issues) 5 4
+60 102 888 741(Baggage Services) 6 5
+61 280 730 133(Australia) 2 1
+86 755 8268 7322(China) 2 2
+91 114 359 6437(India) 4 2
+91 114 351 5922(India) 3 0
+91 114 351 5933(India) 2 0
+64 800 002 922(New Zealand) 2 0
+65 63 391 922(Singapore) 2 0
+886 800 550 068(Taiwan) 2 0

Malindo Airways Complaints & Reviews

Malindo Airways / refund odkzse

Jun 10, 2019

I was told a refund had been processed at the gate in Denpasar on 12/05/2019. Your agent confirmed several times that it had been actioned Twenty other people were refunded at the same time The reason for this was because your faulty plane turned around and came back to the airport. There wa...

Malindo Airways / flight delay from jb to subang at 9.40pm on 8th june 2019

Jun 08, 2019

The flight was delayed for an hour with a prior notice but eventually the flight was delayed for extra three hours without any notice and your ground staff was extremely rude and no compensation was given no proper explanation was given. It is a late night delay and no compensation. When...

Malindo Airways / no in flight entertainment.

May 19, 2019

Flight from KL to Hanoi, flight no OD571, seat no 7C, on 19/5/2019 When I boarded, all TV screens were switched on, except mine . Apparently it was not working. Asked for help from the crew, the 1st one said she will reset the screen, after 30 minutes still not working and she never bother to...

Malindo Airways / don't care about customer safety!

May 16, 2019

We were due to fly with them to sri lanka when sadly the bombings happened. We received an automated email offering a change of flight or refund so we opted to changed and then heard nothing back. Due to malindo air not caring about the safety of their customers we were forced to fly to sri...

Malindo Airways / flight change - flexi ticket

May 16, 2019

There is huge price difference between a fresh booking and when you try to change your ticket for the same date. Moreover you will be charged for the price difference. For a particular flight and for particular date and time, The fare should be same whether you book the ticket for the...

Malindo Airways / money was stolen from my check in baggage

Apr 29, 2019

I (Divya Prakash Goud) travelled from Bali to Kuala Lumpur and to Delhi on 26th April. Flight were OD 305 and OD 205. i had kept 300$ in my checkin baggage and when i reached delhi it was observed that the money was not there in the checkin baggage and my suitcase lock was also open. i...

Malindo Airways / poor customer service.

Apr 26, 2019

On the 25/4/2019, 5am local tine, my family checked in at KLIA for our destination to Denpasar. Flight time 7.30am. At Malindo desk we were given boarding passes (even for my son's passport was under 6mths to expiry) and 2pc luggage were checked in. At 6.45am we queue to enter the departure gate...

Malindo Airways / payments charged twice

Apr 23, 2019

On April 16th, I have booked a ticket to Bali for the dates 16th of November 2019 to 22nd of November 2019 return through opodo website. As per the ticket I have to get charge $980.40 AUD from Malindoair. I did get charged $980.40 AUD from my bank account but I have notice another 4...

Malindo Airways / connecting flight (od 231) missed due to delay in flight od 541 on 25 march 2019

Mar 29, 2019

Anil Kurunnoth Gopi (PNR :EGKJUN) & Rajesh Balakrishnan (PNR : YMAEXL) travelled from Phuket to Kuala Lumpur on 25 March 2019 on flight OD 541 which was delayed due to technical problems. We missed flight OD 231 (Depart 22:05 KUL) on 25 March 2019 from Kuala Lumpur to Kochi due to the...

Malindo Airways / change of the flight date from 9/04/19 to 10/04/19 reservation number yhdrjt

Mar 27, 2019

I bougth my fligth on 05/03 to Malindo air thru budget air, was to fligh on 9/04 from Phuket to Denpassar . Reservation number for buget air is BPT 1099203 . And i have tickets with that date . Reservation number for Malindo air is YHDRJT On 19/03 i was advised that i have a fligh time...

Malindo Airways / the airline timings.

Mar 20, 2019

My flight was supposed go leave 7.25 and it's 8.30 still it hasn't taken off. Since 1 hour they are just saying that it will take off in sometime. Then they say there is some aircraft problem. Delay by 1 hour 10 mins. This is so irresponsible. I have to reach india at 10.30 and how is thi...

Malindo Airways / incorrect info from customer service, flight retimed, flight delay again for retimed flight

Feb 21, 2019

Bought tickets for SZB-PEN-SZB to fly & return on same day 21/2/2019. Late evening 20/2/2019, departure flight SZB-PEN was retimed from 10.45am to 12.25pm, so had to change return flight PEN-SZB from 2.30pm to 4.25pm to accommodate. During the change, I asked the customer service agent if...

Malindo Airways / totally dissatisfied with the service

Feb 03, 2019

Dear Sir/Madam, I sent an e-mail to, on the 1st of Feb so far no response. My husband booked the tickets for me & for my daughter Nithuli M.H. Liyanage to come from Colombo to perth through Bestjet. My ticket details are a...

Malindo Airways / malindo flight qd 1606

Jan 17, 2019

Our flight QD 1606 KL - Kuching was scheduled to leave at 0900. At 0900 I asked the ground crew and was told departure delayed to 10.30am. At 10.30am I asked again and now I'm told delayed to 11.30am or later. This is horrendous! We thought by flying Malindo we will avoid long delay...

Malindo Airways / luggages lost

Jan 14, 2019

I checked 2 suit cases in perth airport on the 27th of december flight number od156 to kuala lumpur and from kl on oman air to muscat to final destination cairo egypt on arrival to cairo only one suit case arrived but not the large one (black/grey) colour I reported the missing case to...

Malindo Airways / ground floor service crew

Jan 13, 2019

On 5Jan 2019 I have bring a group 21 person of senior the oldest 84 years old and other average on 65-70 years old. We have arrival at KLIA airport at 6.30am and I try to go check in at group counter but when we arrival the counter they already have one group of customer in check in...

Malindo Airways / behaviour of crew

Dec 17, 2018

Hi, I and my wife reserved seats 4A and 4B while flying to Delhi (Flight OD 0207 on Friday 7 Dec departing from Kuala Lumpur to Delhi). The overhead stowage bins on the left and right above us were full. A crew requested us to place our carry-on luggage 15 seats behind us. When we asked...

Malindo Airways / onboard food

Dec 01, 2018

Hi, I flew with Malindo from Kathmandu to KL and then from KL to Yangon, flights OD183 and OD552 on 30th November 2018. I am very concerned of the safety of the food provided on the first flight, I became sick afterwards and had to vomit on the following flight and was sick for the following day...

Malindo Airways / customer service agent

Nov 25, 2018

His name is Albert. He is racist. Did not allow correct information. He does not deserve to be part of such great airline service. He asked us to reset our bags as we are only having 18 kg however we donot have hand carry. We reset our bags and gone to the next counter. She did not say...

Malindo Airways / I am complaining about your airport staff at perth airport

Nov 23, 2018

One of Malindo Airways staff at perth airport is racist. My daughter was flying last to India with my friend's wife. One of your female staff (Indian) maybe her name was shree. I asked her name she refused to provide me (as it is every customer ‘S rights). She was picking us on small small...

Malindo Airways / ticketing counter staff - poor customer service

Oct 26, 2018

Hi Malindo CS Team, Good morning and have a good day. On 27oct18, i facing difficulties to check in the luggage at check in counter. As per told earlier, check in will start on 8.25am and we waiting patiently at nearest waiting area. And then i start to queue at 8.15am at C2 Counter at...

Malindo Airways / customer service at the check in desk.

Oct 25, 2018

I bought my ticket originally to depart from Kuching to Kuala Lumpur at 25th October 2018 at 8.15pm but unfortunately last minute the airline decided to cancelled the flight and retimed to depart at 9.15pm. I purchased the sitting seats for 4A but when I did my online checked in, my...

Malindo Airways / no wheelchair provided

Oct 19, 2018

my name is Chen Wei Leong, date 18/10/2018, OD 613, seat no 16D, my jounney from CAN to KUL started in CAN, i injured my leg while carring my bags at the check in counter in CAN, i was limping to the aircraft and boarded the aircraft with severe leg pain, throughout the flight until...

Malindo Airways / flight delay

Oct 16, 2018

Dear Sir/Madam I was in the flight OD808 from Singapore to KL on Friday 12 Oct and supposed to reach to KL by 18:15. I had booked a flight IKA on 23:15 and I could reach that timing no matter what happened. 808 delayed and I even changed to 806 and that was also delayed and I could not...

Malindo Airways / luggage management

Oct 05, 2018

Flight : OD1621 (kuching - klia) Date : 5 okt 2018 - 9.15pm I'am so dissapointed with your luggage crew that handling your customers bags. I spend rm25 to wrap my bag (that i have never done before) just to make sure it wont further scrach my bag . Unfortunately when i reach home i can see...

Malindo Airways / flight change malindo air

Sep 26, 2018

After a recent flight I received an email from your CEO asking for feedback. I sent some feedback about the fact that you cancelled one of two flights I purchased, reallocated me to another flight that was in the air at the same time as the second flight. Clearly this made it impossible to...

Malindo Airways / staff's unexpected rude conduct during check-in in dhaka

Sep 08, 2018

Dear Sir, I am retired major of Bangladesh Army and presently working in a renowned Real Estate Company as GM & Head of Corporate HR. I along with my wife and son (17 years old) traveled to Malaysia and Singapore from 27 July 2018 to 05 Aug 2018. We planned to go to Langawi directly from Dhaka...

Malindo Airways / missed flight denpasar-australia

Aug 31, 2018

I arrived at the airport 7.15pm, flight was delayed and not leaving until 11pm. At NO time did the screen tell me to check in. Finally screen said 'go to waiting room'. I went through security only to find flight had closed. I went to Malindo office. VERY VERY rude staff, one told me she...

Malindo Air / ticket booking

Aug 30, 2018

I'm here to complain about ticket online booking by android. Yesterday I doing online ticket from Subang to Penang for date 30/8, I already select SZB in selection of departure but suddenly when succesfull I saw the departure is KLIA 1. Cause of this make me trouble to arrange...

Malindo Airways / discrimination

Aug 21, 2018

I would like to lodge a complaint on the basis of discrimination that was done by your employee to me on 19th August 2018 at the counter no 45 in Chennai Airport. Please see the list of events happen on that day. 1) I have arrived at the MalindoBatik counter in-between 10:15 - 10:30 with 3...

Malindo Airways / baggage delayed

Aug 17, 2018

Dear sir, I recently flew with your airline. The flight details are as below: flight date: 31/07/2018, flight no.OD2105 & OD605, departure airport: KLIA, Kuala Lumpur, Malaysia, Arrival Airport: Hong Kong Airport (PIR), Baggage Tag No: OD283477. My checked in luggage did not arrive at my...

Malindo Airways / unethical behaviour retimed schedule

Aug 03, 2018

Dear: Person whom may in charges, Good day. Passenger Name: Tan Joo Lee Document No.: 870220-35-5030 Contact No.: 017-336 3636 PNR No.: GHWUOE Date of Travel: 02th Aug 2018 Time: 21:40pm (re-timed to 22:40pm) From: Penang-Subang It's dull to me. This's happen on yesterday night trip. I...

Malindo Airways / baggage damaged

Jul 17, 2018

I was travelling to Kuala Lumpur on flight - OD 216 today, 10th July 2018 from Mumbai. Upon reaching the airport I was patiently waiting for my luggage (A brown blackberry brand carry bag) at the designated belt for it. When I received my luggage I saw that the sticker attached at the...

Malindo Airways / pathetic malindo experience. left customers stranded at kuala lumpur airport and errant behaviour of staff towards customers

Jul 05, 2018

Hi I had booked flight from malindo directly for Holiday trip in between 23rd to 29th June to experience memorable trip but this trip was so much horrible for me and my family . I can understand airport shut down situation but once boarding pass issued but malindo staff not allowed us to take...

Malindo Airways / changing of airtight date

Jun 22, 2018

I had to cut short my stay in india due to a personal matter. My flight back to malaysia is on 29.06.2018. Now I want to leave on 25.06.2018. So on 22.05.2018 I tried online to change the date as requested I put in the infos as to name flight pnr kvjezs. Then continued for the input of...

Malindo Airways / bag damaged and bad service

Jun 20, 2018

Booking number: PNR: HPAXBC Want to complaint malindo customer service. My luggage damaged during transport from kota bharu to subang airport. When i went to office to complaint, the person in charge not even there. Went to ticket counter and they can't even get them while keep contact...

Malindo Airways / treatment of hold luggage

Jun 17, 2018

My backpack which had been in airplane hold had been spilled with oily liquid when I got it back from baggage carousel. The liquid ruined the fabric of my backpack and it didn't get clean even though I tried to swipe it away. I also got the oily substance on my legs and it didn't fully...

Malindo Airways / flight to kota bharu, kelantan, malaysia

Jun 11, 2018

The service for baggage drop is the worse in KLIA ... so damn slow ... and when check in still need all the passangers to be there eventough IC (identity card) has been provided ... the Person in charge is very irritating and no coutesy at all .. queue for almost one hour ... the worse...

Malindo Airways / check in counter

May 15, 2018

Hi. I am Izwan. This is my 3rd time using Malindo Service and this things keep happen in Kuching Airport. My flight is at 9:35am From Kuching to KL but until now 8am, the counter for check in is still nobody here. I've waited since 07:15 and totally piss off with this kind of service. Not...

Malindo Airways / very rude stewardess & poor customer services in malindo airline

May 13, 2018

Date: 13 May 2018 Time: 1340 (pm) From: Phuket To: Kuala Lumpur Flight No OD 0541 Seat: 10 (alphabet) Stewardess Name: Ms Putri Airinna Stewardess Lead: Ms Zakiah This is my first time travel with Malindo Airline in Asia Pacific region, however is a very bad bad bad experienced that I...