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Malindo Airways Customer Care Service

63 Reviews

Malindo Airways Sdn Bhd

C-5-05 Oasis Ara Damansara (2 Jalan PJU1A/7A), Selangor
Petaling Jaya
Malaysia - 47301

Customer Support Phone Numbers

+60 378 415 388(Customer Service)
3 3
+60 378 415 353(Malindo Business Class)
2 0
+60 104 020 860(Refund / Payment Issues)
4 1
+60 102 888 741(Baggage Services)
2 2
+61 280 730 133(Australia)
2 1
2 0
2 0
2 0
2 0
+64 800 002 922(New Zealand)
2 0
+65 63 391 922(Singapore)
2 0
2 0

Malindo Airways Complaints & Reviews

Malindo Airways / check in counter

Izwan RH on May 15, 2018

Hi. I am Izwan. This is my 3rd time using Malindo Service and this things keep happen in Kuching Airport. My flight is at 9:35am From Kuching to KL but until now 8am, the counter for check in is still nobody here. I've waited since 07:15 and totally piss off with this kind of service. Not...

Malindo Airways / very rude stewardess & poor customer services in malindo airline

Vivian Lim on May 13, 2018

Date: 13 May 2018 Time: 1340 (pm) From: Phuket To: Kuala Lumpur Flight No OD 0541 Seat: 10 (alphabet) Stewardess Name: Ms Putri Airinna Stewardess Lead: Ms Zakiah This is my first time travel with Malindo Airline in Asia Pacific region, however is a very bad bad bad experienced that I...

Malindo Airways / customer service

Katuk on May 3, 2018

I was due to board flight OD186 at 00.25. When i arrived at the airport 3 hours prior to departure, the airport screen showed that the flight was delayed by 7 hours. my trip was time sensitive and had to be at specific locations at a certain time which also required me to catch another...

Malindo Airways / bk travel agent

adilina on Apr 17, 2018

This is to report to you what happened to me today through BK travel agent in KL central station. I went to buy a ticket and staff said to me go with Malindo air (business class) and they will allow you to take 50 kg bags.She said all other airlines will not do that. I believed her and I...

Malindo Airways / no in flight entertainment and poor service by the air crew

Steve Xie on Apr 13, 2018

To whom it may concern, Hi, my name is Steve Xie. I had just experienced my worst flight experience I ever had. I am travelling from Bangkok to Singapore on transit in Kuala Lumpur. My flight number from Bangkok to Kuala Lumpur is OD 525. I had bought my air tickets online via traveloka...

Malindo Airways / cancellation of the ticket and refund request

Khnaz35 on Apr 5, 2018

My Booking Reference "SUZTAR" Passenger name "Ahmed Waseem " Ticket number "8162111040739" you promised to refund me within 45-days. Now its has been 90 days and i didn't receive anything. Refund me immediately! from customer service i just get only one reply "Hi Ahmed, sincere apologie...

Malindo Airways / missguided information and baggage lost

Anil Khot on Apr 2, 2018

Hello This is Anil Khot and Kamakshi Adsul. we are travelling from mumbai to denpasar via kuala Lumpur by malindo airlines we arrived at Kuala Lumpur on 1st april at 8am and had a 9.10 flight from Kuala Lumpur to denpasar we were missed guided with the gate number and unfortunately missed our...

Malindo Airways / bye bye to refund by malindo.. worst customer support ever I have faced..

asaf rasheed on Mar 21, 2018

Sub: Worst Service ever by an airline.. I am sharing my review and an experience from Malindo air. I have flyed with Malindo from Cochin to Bali on Nov 2017. Due to Volcanic eruption the flight form Bali to cochin have canceled and the Malindo Crew at the airport have advised us to...

Malindo Air / baggage missing

Jaspreet singh matta on Mar 16, 2018

This is in the regard that I, along with my wife to Singapore and Malaysia for Travel & Tourism Purpose via your Malindo Airlines, and at singapore airport our baggage got exchanged with any other passenger due to the carelessness in tagging baggage at Amritsar Airport, this has caused u...

Malindo Air / damaged baggage

Heena Kothari on Feb 16, 2018

I was traveling from kuala lumpur to mumbai on 1st january 2018 and 2 of my checked in bags were damaged. I filed a pir immediately. My bags were collected by their agents to check whether it could be repaired or not. Since that day till today it's been 1.5 months I am waiting for a revert...

Malindo Air / staff negligence and misconduct

Mayura Iddagoda on Jan 19, 2018

I sent this complain to Malindo air ( on 15/12/2017 and no response is received up to date. (I was notified the acknowledgement of the document). This is a complaint against the staff of Malindo airlines - Sri Lanka and expected a justifiable reply. I booked a...

Malindo Air / langkawi check in counter

Jasmine Khor on Dec 15, 2017

Counter 7&8 on 16/12/17 one Malay girl and one Malay guy on duty. Time 11.15-11.30 am. Booking number WVGLTC. Departure 1145am. Only one counter 8 was opened at 11.15am Caused us delay to check in in time for our 11.45am flight. She did not even check my booking number and straight...

Malindo Air / flight from kuching to kuala lumpur on 6/12/2017

Loga Rasta on Dec 6, 2017

Dear Sir, I was scheduled to take a Malindo Flight OD-1623(Booking Code (PNR)226507874) from Kuching to Kuala Lumpur at 8.55 am on 6th Dec from Kuching Airport. But unfortunately, i was late to arrive to the airport to declare my luggage and i approached the Malindo Counter to try to get...

Malindo Air / refund request

Anjali Vitharanage on Nov 29, 2017

Malindo Air line, We have purchased tickets for a group of 13 passengers to travel to Bali on the 29th Nov and to return on the 3rd Dec with Malindo Air lines from Colombo, Sri Lanka. We were informed by the ticketing agent about the airport closure thus cancellation of flights to Bali...

Malindo Air / pre-book seats paid for but services not received.

chin wk on Nov 28, 2017

I pre-book my seating when I book my flight tickets as I wanted my family to seat together for our flight from KUL to Kuching and return. Flight OD1606 Kul - Kch and OD1605 Kch - KUL. But when I did the web check in 48 hours before my flight, Malindo air DID not reserved my pre-book seat...

Malindo Air / smashed gifts

pepe100 on Nov 26, 2017

flight od206 november 23rd 2017, delhi to kuala lumpor, also flight od151 kuala lumpor to perth australia, booking ref..glkjnh, arrived at delhi airport went to check in, we had 2 bags plus one for hand luggage, we were told that we could not take the hand luggage bag onboard it had to go...

Malindo Air / change spelling of a name

JimmyLYF on Nov 25, 2017

I booked 9 people to Bangkok 2 months ago to fly on 26th Nov which is tomorrow. Early this morning I check-in all my friends online but one of the name was spelled wrongly, I then call customer care 03-78415388 (it took me 30 mins before I managed to through (the lady on the other end wa...

Malindo Air / no answer from the customer care center

amélie Gicquel on Nov 23, 2017

I have never seen a company that takes people for [censor]. One day before my flight, I call the customer care center to tell them I'm going to fly with extra luggage. The English level of the lady I have on the phone is very poor, but I think I find my way through. I arrive at the...

Malindo Air / unethical behaviour of flight attendant

ainamalina on Nov 10, 2017

I was taking the flight OD 806 from Singapore to Kuala Lumpur on 10 November 2017 at 9.30 pm. Before I was taking my seat, I want to put my bag-pack on the overhead compartment on top of my seat. But it got stuck as I can't see that there was already another back-pack there. So, I asked...

Malindo Air / tax invoice

Yee Mun Yap on Nov 7, 2017

1) customer/company name: yee chui ying / tomei signature sdn bhd 2) contact person: yap yee mun 3) mobile phone number: 4) phone number: 017-4555428 5) fax number: 03-77819244 6) address: no 8-1, jalan 2/131a, project jaya industrial estate, batu 6, jln klang lama, 58200 kl 7) email...