Bravofly
reviews and complaints

Bravofly under the lastminute deal company is a scam. I can confirm typing in the right information for my parents name and date of birth. The ticket never captured my parents Middle name that was filled out by me and also the date of birth was moved by a month. All this was their fault and they had me go in circles for weeks and also ask for more money to make the fixes. Ridiculous deceptive services.

14th May 2022

Booked two return flights from Brisbane, Australia to London, UK. Selected "Classic" (apex) option and said "No" to all the added extras, total cost was AU$3349.21

When the confirmation email arrived it had been put through as a "Fullflex" package at a total cost of AU$3846.14.

This is a clever scam because normally there would be no evidence to show that it was not what you selected. However, I took a screenshot of the booking page before submitting it.

As other have stated; it is impossible to contact anyone using email, phone or online chat.

This is fraud and I am tempted to take to straight to VISA but then I would have to lose this flight and rebook. Would prefer not to do this

TOTAL SCAM DO NOT BOOK THROUGH THIS WEBSITE!

I booked a flight and bought all of the packages so that I could get free flight changes and free cancellation etc.

First of all, when I wanted to change my flight I had to submit a request and then I heard back a couple days later that my request was approved and then they sent me an email where I could either approve or decline the request and I clicked approve multiple times but they sent an email a couple days later saying they didn't get a response from me (even though I clicked approve multiple times) and that I would now have to pay a higher air fare because more time had passed.

At this point I was done with the company and decided to book directly through the airline (Volotea) themselves who were great. But I still wanted a refund because I would no longer be using this company. I called the number and after going through multiple confusing menus I was able to talk to customer support and they told me that I was not able to get a refund at all because that was "their agreement with the airline". So it was a total scam that they allowed me to pay a bunch of extra money to get a refund when they wouldn't even give me one.

DO NOT USE BRAVOFLY! Book directly through the airline website or use a different service.

My booking is [protected] with Bravofly and we were to take a flight in 2020 which offcourse couldn’t get materialised due to Covid-19 flight bans.

I have been writing, calling to this complaint all in vain till now and all I get is excused, wrong commitments and lies.

I want my refund and I am tired now of follow ups and feel cheated in this process by Bravofly

I booked a flight and paid the extra fee to change the flight date if I need to.

After a few days I requested to change the flight date.

They sent me a quotation with new schedule and price adjustment fee , I accepted and asked them to process the quotation. After a few days they sent an email saying that price is changed and they are unable to confirm the change. And then they sent the 2nd quotation, I accepted it right away, but after two days again they said price is changed and they cannot confirm the change. They send me the 3rd quotation , as you can guess, again they said they cannot confirm. Now they’ve sent the 4th quotation with higher adjustment fee. Why confirming the change should take few days ? Why can’t you process your own quotations ?

I called them them every day , their costumer service is useless.

I’m so frustrated and angry , this company is a SCAM. I do whatever I can to reveal their true identity which is BS and SCAM.

Dear Sir,

Have a nice day!

I am writing this email to highlight on an important issue which is my tickets refund.

Please note that I had booked tickets for me and my family (4 passengers) on SAS airlines via Bravofly agency. My round trips supposed to be from on 14 June 2022 from Beirut to Stockholm and to be returned on 29 July 2022. (Attached files for your kind reference). But due to mistake I had been made I decided to cancel our tickets keeping in mind that my tickets are flexible and refundable.

I followed the procedure and approached the agency and proceeded with the required formalities to cancel my tickets, then I recieved confirmation from Bravofly on the same day (12 April 2022) that they will compensate me with 13090,38 Kr.

I confirmed this via email and awaited to get the said amount.

I tried to approach Bravofly many times and discussed my case in order to pay back my money but in vain. Moreover I approached the contact number in Stockholm but they disconnect my call while I was speaking with them. Therefore I decided to write to SAS airlines directly hopefully you can assist me to get my money back especially the cost of the tickets have been refunds from SAS airlines to Bravofly as per procedure, I believe.

Bravofly booking number: [protected]

Below are passengers details:

Mohamad Elhaj E-ticket: [protected]

Marseil Alsaeed E-ticket: [protected]

Rashid Elhaj E-ticket: [protected]

Linn Elhaj E-ticket: [protected]

PNRSTJ46A/UKQLVC

I am looking to hearing from you as soon as possible.

Thank you in advance.

Your Sincerely,

Mohamad Elhaj

[protected]@hotmail.com

I ordered a ticket from new delhi (india) to jfk (new york) on 9 may to 2nd june.

The bravofly website mistakenly printed my dob, isuue date and expiry date (passport) wrong! I asked there chat representative to do the needful as my flight time is close he assured me that it will be done in time by concerened department. No action was taken. Today I got confirmation of ticket with wrong initials. Again... I called chat representative "arjun" he again assured me the things will be resolved. Dear bravofly you think we passengers have this much time... I asked him to give any suitable no. In usa, he gave me uk no. My booking id is [protected].

Iam requesting again to resolve this issue asap.

[protected]@yahoo.co.In

I booked a flught this morning from kaula laumpa to Phuket $385 AU. After booking 2 minutes later I recieved an email saying it was canceled I will recieve my refund with in 2 days.

No explanation what so ever. Money was taken and not returned. Why would take the money out then cancel?

I booked through skyscanner. As everyone knows these days its hard to contact anyone when this happens. They dont care.

i booked a ticket ,, after clicking conferm ,, the site changs the date to one month earlier , then you realize that you don't want this ticket and you want to change it ,, after that you find a terrible price then you click the glory button CANCEL , then you'll reciveve a call conferming your cancellation -40$ non refundable the call will be from Italy ,, Monako , afterwards you will get a E-letter on your email tells you click to refund afterwards they'll tell you there is a problems due to (Bla - Bla - Bla) from turkish airlines to covid to weather ,, reasons never ends ,, and the money you never see!

how there is no authority

I booked through Bravofly, Part of Lastminutes company, From Euro Wings fly to Dusseldorf, Germany, the flight cancelled due due to heavy fog and the airline refund my around 557 Pounds to Bravofly but Bravofly and Lastminutes claimed that they have refunded the money but i did not got my money back since January 2022, and i sent several email included my bank statement from the bank officially showing no transaction from bravo fly so they STOOL my money! I have all the evidence of chat box with their agents and all emails. i strongly do not recommend using Bravofly or anything related to lastminutes! Pay extra through officials airline rather than loosing all your money like what happens to me.

I have attempted to use a travel voucher issued by BravoFly last July 2021 for a flight to Spain that they cancelled. First attempt was in January 2022 to book another flight to Bilbao, Spain. It was cancelled three times so I gave up and booked the flight through another platform. Then last week (April 7 2022) I booked a hotel stay in Madrid for April 22-24. Yesterday I received a email that this was cancelled because of COVID restrictions. This appears to be a bogus excuse because that is the weekend for Madrid Rocknroll Marathon which is not limited by COVID restrictions. I have attempted to receive a cash refund for the voucher because 1) I can't use it without a last minute cancellation 2) It will expire July 2022. I have been unable to contact the by phone. I am in Spain and I get the message that it is a wrong number.

For the past 3 days I have been trying to book flights for my husband and I, and keep receiving emails that the flights are not confirmed. I spoke with Bravofly's reps, via chat and telephone, and they all say it's the airlines that delete the flights. If this is so, why does Bravofly keep showing those flights as available on their webpage? They say they are just the mediators, but they're not mediating anything since they only show flights which are not available. Moreover, I am trying to use a voucher (a very high amount) I have to pay for the tickets. This is quite dramatic because we don't have any other money to buy those tickets through another agency. If they cannot provide available flights, whilst showing the flights are available, they should just give me my money back so I can buy the tickets I so desperately need to buy. The way they are running their business is not acceptable and does not do right by the consumer.

Booking ID: [protected], want to modify the date of our outgoing flight from Melbourne to Marseilles. When I try to modify the booking on the website or app it says an error has occurred. The Australian customer service number is disconnected and I cannot contact anyone to help.

I booked tickets on March 27, my confirmation code is [protected]. I tried cancelling less than 24 hours later and they said they said they'll get back to me about the refund. A few days later I got an email from bravofly giving me 3 options of refunds. I don't want or need your voucher! I want my full refund back on my credit card! One of the options were for a refund but they charge a fee, when booking it did not say anything about that. Thanks in advance for your prompt response.

Réclamation introduite chez Tests-Achat pour Bravofly en copie Iberia

Mesdames, Messieurs,

Le 11 Décembre 2021 nous avons acheté sur site Internet de Bravofly des billets d’avion en partance de Bruxelles pour La Havane (Cuba), comprenant l’assurance flexible nous permettant de ce fait de modifier la date et l’heure du départ, de modifier la réservation sans frais de gestion incluant une assistance prioritaire (Booking ID [protected])

Le 21 Mars, soit 9 jours avant notre départ, ne pouvant plus voyager, nous avons entrepris de faire valoir nos droits et options en modifiant notre date de départ.

Confiant cette faisabilité moyennant supplément, et anticipant largement le délai fatidique des 24 heures avant le départ, nous avons modifié notre départ en utilisant le biais recommandé par Bravofly c’est à dire son site Bravofly.com / lastminute.com

Le 25 mars Bravofly nous notifie sont incapacité de satisfaire notre requête aux dates introduites nous conseillant de trouver nous mêmes un créneau sur le site web de la compagnie aérienne Iberia. Notre “agent de voyage” étant Bravofly à qui nous avions versé la somme 2790,23€ nous préférons rappeler celui-ci afin de trouver ensemble une alternative. Cette seule et unique alternative proposée par Bravofly nous délestait de 5 jours entiers pour un voyage de plus de 11 h avec un décalage horaire de 7h accompagnés de nos enfants en bas âge! Nous demandons naturellement d’allonger la période de ± 3 jours, ce qui fût aimablement compris et encodé par l’opérateur.

C’est alors que le 28 mars à notre grande surprise en guise de confirmation, nous sommes accusés à tort par Bravofly d’avoir contacté la compagnie aérienne, chose qui de toutes façons ne posait aucun problème puisqu’il nous aurait invité à négocier avec l’agence conformément à leur politique. Dès lors Bravofly se dédouanait de ses engagements, obligations, et responsabilités

Nous rappelons immédiatement joignable uniquement par telephone Bravofly pour réfuter le soit disant appel à Iberia. A ce stade l’opérateur du service téléphonique de Bravofly toujours serviable et compréhensif rectifie, prend note de nos numéros de cellulaires et nous recommande de les garder à portée en cas de problème, encode minutieusement le nouvel accord afin de nous l’envoyer par e-mail

Malheureusement le courrier électronique lui, revient contredire les modalités discutées, Nous sommes alors forcé face à la surdité et l’entêtement de Bravofly de contacter Iberia (Belgique, France, Espagne et Royaume uni). Ces derniers nous redirigent unanimement vers “l’agence”. Hélas Bravofly résolu de s’affranchir définitivement de son obligation légale finit par nous mettre en défaut de voyager, riche de nos 2790,23€

Vous trouverez en annexe vingt pages attestant de nos appels acharnés, aux vues de trouver des solutions équitables et des e-mails prouvant la responsabilité que renie solennellement Bravofly

Nous vous écrivons en ce jour ou nos projets de vacances ont tournés au désastre en recours pour réclamer le remboursement intégral de la somme de 2790,23€ ou une proposition acceptable de Bravofly pour rectifier son erreur.

https://drive.google.com/drive/folders/1RQ9APD8AaWHN1he5q7uMqYDrEPG-wdcm?usp=sharing

This booking site is absolute BS! I have an incoming flight that i need change and they offer no changes and no refunds. When u request anything they basically tell you to wait, with no turn around time. So janky. Worst customer service. And the airline sucks too because they basically blame the booking site. I don’t care how cheap it is, DONT BOOK THROUGH THEM!

I booked a flight to Australia and due to COVID 19 flights were canceled . After much hassle I got offered an voucher for the travel date with an expiry of last year.

Two months before the expiry date I sent a e mail back to your company requesting the voucher be extended or you credit me back on funds due to COVID 19 restrictions were still in place.

Last month I applied to use my voucher ([protected]) booking id [protected]. and was refused as it seems it had expired even though i requested it to be extended or refunded.

I am seeking my credit be refunded as I needed to book directly with airline due to your company not applying the voucher.

I had a return trip to the US canceled due to Covid. My ticket was $1332.86. I just saw my Refund Viucher FOR THIRTY MEASLEY DOLLARS! You have to be kidding me. $30. refund on $1300. This company made bank during Covid at this rate.

This is part of an e-mail sent to the CEO of lastminute.com

I have requested to change my flight by one week as my renewd pasport has not arrived yet and cannot travel. I have still not heard back in regards to changing the date and my original flight is due to leave in 3 days.

I had to cancel my reservation du to covid.

booking ID [protected]

The compagnie has refunded fully the flight because of covid i contacted them.

BRAVOFLY is only willing to refund one third of the ticket price WHY?

If they got refunded 100% of the money they only want to give me a VOUCHER with 1/3 of the value !

PLEASE HELP