Bravofly
reviews and complaints

Hello, My wife and I bought flight tickets in January and were really happy with the times that we got for the flights, we searched a lot and found the right ones, these were a bit more expensive but worth it for our first family holiday. My wife who is profoundly deaf paid for the tickets.

I received a phone call the next day from a lady who wouldn't give her name or where she was calling from asking for a chat about a reservation for a decision of pay an extra fee, or we would loose the flights and have to re-book!

I asked for the reason and was told the price went up, I wasn't told if the flight was cancelled we would get all our money back. I couldn't pay myself as I wasn't paying for flights. I was told they will simply charge the card who paid for the flights so I approved this and had to explain this to my wife! Please note we completed the purchase during the 15 minutes timeframe to enter details and buy the flights.

Later that evening I decided to call customer service to complain but was told this is the service and the way the company operates the bank card has been charged, and if we change the flights we would loose all our money! I tried the chat option and took a screen shot of the conversation as the advisor was quiet as soon as I complained and promptly ended the chat!

I requested a booking earlier today, Jan 27th in the afternoon Hawaii time zone for Peru in May, but their confirmation email never came, so I want to cancel it; however, everything is automated and very unprofessional.

The charge itself is still pending and I already started a dispute through my credit card company.

This company isn't deserving of my time or business!

*Booking ID#: [protected]

This travel Agency is a scam.

They booked my flight for the wrong dates.

I paid for both their "premium package" and flight insurance.

I contacted them explaining that the dates were incorrect, and i would prefer them changed to the correct date.

The take a couple days and send out a quote, stating "flight change" charges.

Supposedly this would cost only the price difference between the original flight and me requested new flight.

BS!

The "flight change" charge was basically just as much as booking a new flight completely.

So pretty much i would have to buy a whole new trip.

Although they make it seem their insurance and premium plan would cover a refund in case of a cancelation, it doesnt!

Please stay away.

I just wasted $230.

Please stay away!

I am still waiting for the refund of air ticket cancellation though I received delay notice below in 2020.
Name: Shun Mukai (Mr)
Booking ID: [protected]
Origin: Osaka, JAPAN
Dest: Guangzhou, China
Flight Date: 16 February 2020

/////////////////////////////////////////////////////////quote/////////////////////////////////////////////////////////

Web version
Bravofly
Manage your bookings
An update on your refund
We apologise for the delay
Dear customer,

Thanks again for submitting your refund choice for your flight booking, which was cancelled as a result of Covid-19. We are contacting you to provide you with an update on the progress of this refund.

Unfortunately, due to a slight technical delay, we anticipate that this will take a little longer than previously advised, and we sincerely apologise for this. We hope that you will understand that, as we are dealing with a very high volume of customer refund requests at this moment, and this process is quite complex, but we are allocating all available resources to ensure that it is managed as swiftly as possible.

We will contact you soon with more information about your refund and we assure you that we will get it to you as soon as possible - we anticipate the delay to be no longer than two weeks.

In the meantime, we appreciate your patience and understanding, and kindly request that you refrain from calling us to avoid long waiting times to speak to an agent.

We thank you for placing your trust in us, and we apologise again for this delay.

Kind regards,

Customer Care

#togetherwewillwin

Please do not reply to this email. This mailbox is not monitored; any emails sent here will not be read or responded to

Manage your bookings | Find more info here

BravoNext S.A., a Swiss company which is a part of the lastminute.com, registration number CHE-115.704.228 and registered office at Vicolo de' Calvi 2, 6830 Chiasso, Switzerland, acts as the data controller for data it holds, and manages the processing of data for all the companies within the lm group. Thus, BravoNext S.A. is sending you this commercial communication on its own behalf or on behalf of a company belonging to the lm group.

If you would like to know the exact details of the company/companies within the lm group responsible for processing your data or exercise your rights recognized under the data protection legislation, you can write to privacy.[protected]@lastminutegroup.com

BravoNext S.A. – CHE-115.704.228 – Vicolo de’ Calvi 2, 6830, Chiasso, Switzerland

//////////////////////////////////////////////////unquote/////////////////////////////////////////////////////////

The flights tickets with reference number : [protected] has been booked on 16/01/2023. As per the policy it has to be approved and we where supposed to receive a confirmation email on the booking. We have paid the exact amount and have been waiting since then.

No response after payment. No way to complain or contact these guys through their stupid application. If this is not sorted out I will legally proceed a complaint with cybersecurity and consumer protection for this nuisance.

This lawsuit may be already on your desk:

John Mario Pozzo

Concetta M Pozzo

VS

Lufthansa airlines, last minute.com, bravofly.com, volagratis.com, rumbo.com, etc. Defendants

For not having reimbursed under the full flexible travel insurance rules

Mr. David pellegrini, esq., for the plaintiffs

International travel advocate

Lufthansa Customer Relations

625RXR Plaza

Uniondale, NY

Dear Lufthansa Customer Relations,

My name is John Mario Pozzo and I am writing to you to complain about a big “saga” going on against me.

Back in April this year, I wanted to take advantage (partially my mistake…) of two small vouchers, one for myself and one for my wife, from the defunct Alitalia. The catch was that I could only use them thru an on-line travel, LastMinute.com. I booked thru them for a two passengers round trip Lufthansa from JFK to Catania on July 6, 2022 and return from Catania to EWR on September 7th, REGULAR Economy, with FLEXIBLE Insurance coverage. On line, I selected No Luggage, because either my wife and myself were covered for one piece each by our credit cards. After a couple of weeks, with my HUGE surprise, your site was indicating that it was transmitted as BASIC Economy and nothing could be done about it. Since I have cancer and being transplanted (as per previous documentation, long time sent to Lufthansa - Germany), per doctors’ recommendation, I needed to upgrade to Business Class thru you for myself and my wife, Concetta M Pozzo, my CARE-GIVER. I was told also by your agents that I needed to purchase baggage, for my medications and equipment.

Just a couple of days before our scheduled departure, I got notified (as per document) that I had a relapse of my cancer and needed treatment as soon as possible, therefore I had to cancel our trip.

Now, after so many weeks of aggravations, I AM STILL WAITING FOR FULL REFUND, this is not acceptable, I am a long-time passenger of yours and you are a respectable Airline!

Please reply and refund me as soon as possible.

Thanks & Regards,

John M Pozzo Plainsboro, September 27, 2022

AGAIN AND AGAIN, THIS IS WHAT YOU NEED TO REFERENCE!:

Booking ID's (Booking Agent) Passenger Lufthansa Code/Ticket Numbers

[protected] John Mario Pozzo T3BPM2 220-[protected]

[protected] Concetta Maria Pozzo T4FY47 220-[protected]

1 Cumberland Street

Plainsboro, NJ 08536

I purchased a Frontier Airlines ticket through their website. On realizing that it was for the wrong date, and seeking a change or refund, I was told via their website that I could only cancel the ticket through Frontier itself, which I did. After cancelling it, I went to contact them about rescheduling or refunding the ticket. It turns out, the phone number they provide for "customer service," is a completely dead line in the United States, and they only have a chat AI to help answer simple questions on their website. No way to communicate with them whatsoever, and paypal has denied my claim that I never received the service (even though I cancelled the ticket within 10 minutes of purchasing it). I even showed them the transaction page on Frontier which showed a full refund going back to BravoFly. Never going to see that money back in my account, the service is a thinly veiled scam.

On the 5th of October this year (2022) I had booked a flight to Bangkok from Sydney between the 3rd and 14th of January next year with Bravofly. I got word that I would get confirmation and an email of the flight. The took just over $1800aud from my bank account and to date have not received anything, I cant get past the first step via the automated service because I have not received the booking. The flight is in 3 weeks time and I would like either a confirmation on the flight number etc. and if not my money returned.

Morva György Ádámné vagyok. Elfogadtam automatikus csekkint.

Erre ma meg is kaptam a beszaló kártyakat, de ketten utazunk a ferjemmel.

A becsekkolt helyek telyesen külünböző helyen vannak: az egyik repülő elejen, a másik a végen.

Mind a kettő hely közepső, ami eleg kenyelmetlen, plane a ferjem szamara, aki eleg meretes darab.

Mikor magam foglaltam, sose volt ilyen eredmény.

Máskor sosem kerem automatikus foglalast, és ezt a csekkint kérem modositani sziveskedjek!

I was searching flight from Singapore to Ho Chi Ming ( Vietnam) through Cheap Flights SG and it route to Bravofly when tried to book on 2nd December 2022 around 1am. After payment done through my credit card and received an email but showing " Your booking is not yet confirmed". And today is the fourth day after booking but log in to My Bravofly account and still showing the same.

We need to book hotel, travel insurance etc... only after flight is confirmed.

Please ask them to get it done ASAP or refund ( I can do it through VietJet Airline within 15 mins and furthermore cheaper than Bravofly.)

I called my Credit Card Company and they confirmed payment is through)

Please help!

Booking ID: [protected]

I booked last June a flight + hotel in the Maldives from 2 to 9 September via Bravofly (Ref : [protected]). We chose and paid the additional full board option for 468 € (2 persons)

Due to a BravoFly registration error, we have been registered as a Bed & Breakfast. After a long process, Bravofly finally accepted half board but not full board. So, we had to pay a second time the full board option directly to the hotel.

On 1 September I wrote a letter to BravoNext / Chiasso, stating these facts and asking for a refund.

I have just been refunded €108, without any further explanation.

This is obviously an acknowledgement of the wrongs of BravoFly.

I ask that the full cost of the full board option be refunded to me, i.e. 468 € and not only 108 €.

To Whom It May Concern,

I am writing to you regarding the tickets Munich – Bangkok and back on 18.12.22 and 03.01.23 for Gulnara Cordier and Sarah Cordier. I paid 3.734,99 euros for my ticket. Booking ID: [protected]. I cancelled my tickets 2 hours later on that same day for a family reason.

On November 21, I received a message from the company I booked with, Bravofly (I was transferred to them from www.kayak.com). The message says that I will get a refund of 2.278,76 euros. When I purchased the tickets, the Agreement and Conditions rules said that I can cancel them for free within 24 hours. Later, I spoke with the representative of Bravofly, who said that I will only have to pay 70 euros for my cancellation.

Please contact me and advise me on further actions and let me know when and how I can get my full refund.

Thank you in advance for your assistance,

Gulnara Cordier

A flight was canceled and Bravofly has provided a voucher to use after 1 year of complaint. But that voucher never worked.

I couldn’t connect them as I don’t have any reservation number. They only respond if the reservation number has been provided.

Around 500$ was lost by them.

I also contacted lastminute.com but they are not responding as I don’t have reservation number.

I've used a lot of third party sites to book flights and have had no issues. In an emergency, I saw that I could "request a cancellation" and that they would contact the airline and send me my options. So I thought that it was perfect, I could request a cancellation and see what my options were. Then I got an email saying they cancelled my reservation. When I talked to customer service, they said the "options" meant whether I'd like my refund in cash or check - but I wasn't getting a refund. They didn't make it clear at all that's what they meant by "options." So now I'm out a vacation and my money.

It is totally irresponsible that you do not answer me back, as a customer and as customer who is dying of cancer! Many times, I prooved to tou that I purchased thru you a full flexible travel insurance coverage for me and for my care-giver, my wife, unless you did not purchased it and committed fraud! I am appealing to all your "companies" for all good sense and consideration, before it is too late!

John Mario Pozzo

Again and again, this is what you need to reference!:
Booking ID's (Booking Agent) Passenger Lufthansa Code/Ticket Numbers [protected] John Mario Pozzo T3BPM2 220-[protected] [protected] Concetta Maria Pozzo T4FY47 220-[protected]

MY LAYWER, DAVID PELLEGRINI, ESQ. IS SUING YOU RIGHT NOW! THIS IS A FRAUD!

... AND YOU, LUFTHANSA, YOU ARE JUST STARING AT?! .THIS IS REALLY A SHAME!

John Mario Pozzo

---------- Original Message ----------

From: JOHN POZZO

To: [protected]@bravofly.com

Date: 10/28/2022 1:24 PM

Subject: Re: Fwd: Re: Fwd: Re: Fwd: Flight Cancellations Due to Very Serious Medical Reasons ! REFUNDS! REFUNDS!

I REPEAT, YOU ARE FULL OF BALONEY! ALL THE AIRLINES, BY RULE, REFER TO THE FULL FLEXIBLE TRAVEL INSURANCE, IF YOU BOUGHT IT FROM YOUR TRAVEL AGENT. I HAVE THE FULL DOCUMENTATION FROM YOU PEOPLE IN REGARDS TO THE INSURANCE AND CANCELLATIONS RULES, WHERE EXACTLY SAYS THAT? I TOLD YOU ARE PLAYING WITH BIG FIRE, YOU BETTER CHANGE YOUR MIND!

John Mario Pozzo

On 10/28/2022 3:42 AM Customer care wrote:

Hello John ,

Thank you for your email.

We kindly inform you that we are an agency and when a cancellation it is requeste1d for a flight service we have to manage it as per airline T&C which we have inform during the emails communication .

For more information contact Lufthansa directly .

If you would like our team to verify the cancellation as per airline T&C , kindly do inform .

Alternatively, you contact us by phone call or chat and we will be more than happy to assist you for the request or information needed .

You are welcome to contact us if you have any additional questions, or require a further explanation of any issues.

Kind regards,

Customer Care Team

If you have any questions regarding your trip, check out our Need Help page and to view your booking or to request any further assistance please log in to your account area, My Bravofly via our website or app.

Bravofly is a brand of lm group

This email is intended solely for the addressee(s) and the information it contains is confidential and/or privileged. If you are not the intended recipient (or received this email in error), please delete this email and inform the sender as soon as possible as any unauthorized copying, disclosure, distribution or other action of the material in this email is strictly forbidden and could be a crime.

On Thursday [protected]:23:43, [protected]@comcast.net wrote:

---------- Original Message ----------

From: JOHN POZZO

To: [protected]@lastminute.com, customer.[protected]@lufthansa.com, Customer Service

Date: 10/27/2022 10:04 AM

Subject: Fwd: Re: Fwd: Re: Fwd: Flight Cancellations Due to Very Serious Medical Reasons ! REFUNDS! REFUNDS!

SO, WHAT IS GOING TO BE, YES, I AM COVERED BY THE INSURANCE OR NO, I AM NOT COVERED?!

AND YOU, LUFTHANSA, THE AIRLINE WE WERE SUPPOSED TO BE FLYING WITH, WHAT "kIND" OF ROLE YOU ARE PLAYING?!

I CAN ASSURE YOU, BEFORE OR AFTER I DIE OF CANCER, SINCE IT IS A SHAME, SOMEBODY FROM MY FAMILY WILL TAKE ACTIION!

John M Pozzo

AGAIN AND AGAIN, THIS IS WHAT YOU NEED TO REFERENCE!:

Booking ID's (Booking Agent) Passenger Lufthansa Code/Ticket Numbers

[protected] John Mario Pozzo T3BPM2 220-[protected]

[protected] Concetta Maria Pozzo T4FY47 220-[protected]

---------- Original Message ----------

From: JOHN POZZO

To: [protected]@lastminute.com, customer.[protected]@lufthansa.com

Date: 10/25/2022 8:58 AM

Subject: Re: Fwd: Re: Fwd: Flight Cancellations Due to Very Serious Medical Reasons ! REFUNDS! REFUNDS!

APPARENTLY, FROM YOUR SILENCE, YOU COMMITTED A FRAUD! I WILL NOT LET THIS GO!

John Mario Pozzo

On 10/21/2022 9:24 AM JOHN POZZO wrote:

...AND NOW, I WANT THE NAME OF THE FULL FLEXIBLE TRAVEL INSURANCE YOU CONTRACT WITH FOR MYSELF AND MY WIFE, MY LAWYER IS GOING TO CONTACT THEM DIRECTLY ! I WISH YOU LUCK!

John M Pozzo

[protected]@lastminute.com, customer.[protected]@lufthansa.com

---------- Original Message ----------

From: JOHN POZZO

To: [protected]@lastminute.com

Date: 10/19/2022 9:55 AM

Subject: Re: Fwd: Flight Cancellations Due to Very Serious Medical Reasons ! REFUNDS! REFUNDS!

I TOLD YOU, PREPARE FO A LAWSUIT!

On 10/19/2022 9:19 AM Customer Care wrote:

Hello John ,

Thank you for your email.

We are sorry to hear regarding the experience for the booking process .

We kindly inform you that the FullFlex insurance we offer needed to be requested before the first flight departure and our team would have been able to offer the refund back as a Voucher .

You requested a cancellation due to medical condition , our team contacted the airline and provided you an email informing on 28/04 that :

"We would like to inform you that only refund as per fare rule is garanteed for medical reason or you can contact autonomously LH customer care to get more information. If you want us to make a request for the refund only as per fare rule please let us know."

The airline Lufthansa only offer the option as per their T&C which would mean our team could only verify for the possible taxes to be refunded .

If you would like to request a refund as per airline T&C we can verify the process .

For more information you can communicate directly with the airline using confirmation number T4FY47 as reference .

You are welcome to contact us if you have any additional questions, or require a further explanation of any issues.

Kind regards,

Customer Care Team

If you have any questions regarding your trip, che

Booked with them on Oct. 23rd. Did not receive a confirmation email. No ticket links. Tried to contact them but they only have an automated system that requires a booking number that I DID NOT GET SINCE NO EMAIL WAS SENT! They have already charged my credit card! I want my money back! When I log in because they made me create an account, it says I have no trips booked!

I booked a return flight from Islamabad to Boston costing $2,666. The Bravofly booking number was [protected]. Due to some emergency I had to cancel the flight two days before departure.

Bravofly said they are working on refund and refund will be based on refund from actual airlines. After few days Bravo fly sent me an email telling me that my refund is $209 only.

This is a scam and a fraud since the actual airlines refunded a heavy amount and Bravofly made a huge deduction from that. I will go on all forums to raise this malpractice and theft of money.

I request Bravofly to refund the actual refund amount from airline.

Please dont book through Bravofly.

Back in January 22 I purchase 3 tickets from Berlin to Tokyo with BravoFly, then in April I was told that the flights have been cancelled and that I will receive my money back. Past 6 months, I receive an email telling me that just a part of my ticket will be refunded. The whole situation is outrageous, not only it is not my fault I have to lose money for it. I have already complain to the customer service and the agents are the worst and keep ignoring me.

My booking ID is [protected]

Wanted to change flexible ticket return flight from Cleveland to Zagreb. As per their rules change must be made 24 hours before outbound flight meaning origi al flight from Zagreb to Cleveland. I made request 26 hours before. They replied change is on the way via email followed by mail that they couldn't reach me over phone. When I called they they said they cannot change ticket via phone but via email only. And after than another email that they can't reach me over phone and booking change is canceled. I called again and said since I'm not in my country they can't reach me via phone. Only via mail or I can call them. They assured me change is on the way and there is no reason to call me via phone. Sure enough 3 hours later they changed nothing and when I called again they said it is already less than 24 hours and they can't do nothing. Indicating it was my fault. Followed by promise I would get a call from senior manager to try to solve the issue. But no one called. And they aren't answering any mails.