Braum's
reviews and complaints

Why do your Jelly's for your biscuit products taste so horrible? Yuck...Tulsa Oklahoma area...Can we get better tasting Jelly's?

Someone in corporate should really take a visit to the Guthrie, Oklahoma store on Hwy 33. This store is discusting. There is mold on the vents in the dining room and ceiling tiles around them, the bathrooms are horrible and out of soap. I'm sure the employees wash their hands before returning back to work though. There are dead flies in the window sills, and there were 2 clean tables at 11am in the dining room. The whole time we were there about 7-8 employees just standing around talking in between customers.

Oh and BTW if you expect a full scoop of ice cream on anything you will have to ask to make sure and get a full scoop. You wouldn't want half a gallon of gas when you pay for a gallon is what I have told them the last three times I've ordered ice cream.

This is sad to say the employees at this store need major training the way they treat customers in drive thru. The employee are very rude and all the way around. In drive she handed my card credit back to me drop on the ground in drive thur she say sorry just closed the window. Then she asked to pull around to wait on my food. Another employee to hand my food to me didn't say have good day or nothing. I asked the employee about is ketup in the bag he said " I don't know " and walked away. Very bad store from the management team there.

On Sunday July 24, 2021 at 4:30 pm my husband and I stopped at the Braum's in Dumas to refresh ourselves and get something to eat. The women's restroom was FILTHY. A pile of paper towels was on the floor by the stool covering a mess. The floor had soap and water on it. The sink was dirty and the flies were terrible. My husband said the men's restroom was dirty as well no pile of paper towels covering someone's mess.
The floor by the condiment station had water all over it and no one was bothering with clean up detail.
I went to look at the ice cream but that area was filthy as well. Ice cream dripped off the stainless steel equipment. The display cases for the ice cream were dripping with ice cream and the lids covering the ice cream were full of ice cream spills.
The soft serve yogurt machine looked like ice cream had exploded on it. No evidence of an attempted clean up.
While there a customer warned us about the water on the floor. Not one employee said "be careful" and not one employee acknowledged our presence. If a shift manager was present she/he was not attempting to improve the store's appearance.
The store was too dirty for us to order anything. We left and will not likely stop there again. I do hope for the reputation of Braum's that situation will be remedied before the health inspectors stop by.
We love Braum's so seeing this store in such a mess was shocking.

I was fired for absolutely no reason they had me work from 9:00 a.m. to well past noon no break I have menopause I am bipolar they would not let me take a break get nothing to eat and he just fired me I don't even know if I'm going to get a paycheck or what but I am filing a complaint, I feel like I was discriminated against and he, Mike, did not train me like he was supposed to do. Because of him I almost had a heat stroke and lost my job because of that and my disability

This morning I ordered 2 sausage eggs and cheese biscuit combos and sadly they gave me a very very old sandwich that been sitting there for I don't know how long and I could not even eat it it was so bad. I have try calling before I came on here. I called 5 times and no answer. When I called it just rung then when I called back the lone was busy servals time called back again still no answer. Very disappointed and I will not go back to that location. Just horrible. This is your location in Duncanville, TX. I will never serve anyone what I purchase today. I know and food services because I'm a manager myself. They really need to get it together

We usually go to the Braums located in Edmond Oklahoma off Covell and I35. We get breakfast on weekends and sometimes during work week. My husband always orders Bacon, egg cheese biscuit and he gets sausage every time. Thus morning it happened yet again and our bag of sausage biscuits the sausage was over cooked and tough. We also have had my cherry limeades made terribly. Either no cherry or too much lime. It's never good. We call to let them know and they kinda argue about it. One time my husband went through drive thru and it took them a long time to take his order. There were no others in the drive thru lanes. Then someone drives up in other lane and they wait on them. From there everything goes bad. The lady tells my husband she was in bathroom and was rude in the process. We have decided that after overpaying for this food and rude service we may have to start going somewhere else. We usually spend up to $20 at a time for wrong orders, burnt sausage and taste less drinks. It's getting ridiculous to pay for nasty food.

To date we loved brawn but tonight at 9pm on [protected] in graham tx we were told they did not provide sweet and low and my shake was a clump of ice cream not mixed the we e are slot of burger joints if brawn does not feel like they want our money we have no problem not going

the customer in front of me had to wait 15 minutes for biscuits and gravy. I waited about 25 minutes till I complained. the area needed wiped down desperately/ nothing was filled ketchup, plastic ware. straws etc. employee at register was a disappointment. manager needed a bath & a hair cut bad. now syrup all over counter. they didn't seem to know what they were supposed to be doing. running around blind. I could have done a better job

So I have been going to Braums for years and have always loved the food and of course the ice cream lol I order a grilled chicken salad almost every time I go and have never gotten a salad with rusty lettuce ever! Well that ended tonight I went to the Braums that is normally a really good in Sand Springs, OK. but tonight I ordered a large cherry limeade with extra cherry syrup and it was absolutely disgusting and then my salad had rusty lettuce! So tonight was really the first time I have ever been disappointed in Braums 😔

Sunday 9:42 pm 05/16/21

order inaccurate

no bacon on cheeseburger
lettuce on burger
not suspose to be.

food cold as ice
so cold cheese wouldn't melt.

fries only decent food

traffic line out into road
people waiting.

where are our regular crew?

Young man from our local
High Shool helped to
correct mistake.

I eat my mistake cheeseburger "and had my husband take his back WISHED I HADN'T IT WAS
TERRIBLE TERRIBLE!
HIW CAN ANYONE MESS UP A CHEESEBURGER?

OUR BRAUMS HAS ALWAYS BEEN PRETTY GOOD. WISHED.

MENDOZA
[protected]
1 PM TO 4PM
GROVE, OKLA

I find it disgusting that when your stores close at night people are sitting on counters by the soda machine, climbing on cabinets where ice cream and things go just to clean a mirror how they take their hats off and let there hair down how is that being clean hair falling everywhere possibly dandruff, lice, scabs, whatever they may have. Taking there clothes off and looking trashy until you are clocked out work clothes should stay on and hats and hair should stay up!

On Thusday night I was refused service. I pulled through the lot as they handed the order to a customer. I seen the worker look at my vehicle and do a dramatic removal of her headset. This was at 10:40pm. I sat at the lit drive through box waiting to be helped. I waited maybe 4 minutes before pulling to the window. 3 different employees ignored me for atleast a minute or so. Finally the manager looked up and said we close at 10:45. This is after me looking up the times online getting up and coming to the restaurant and being ignored for almost 10 minutes. I am so disgusted with how I was treated. In the times that we are in it is taking everything in me to reassure myself that although there was no1 like me there, there is no way that is the reasoning behind this rudeness.. The photos are to show the time as well as the drive thru and store were still on as they were open