Braum's review: Bad Service ( 1 comment)

Morning of October 4, 2012 about 8:10a.m. Went to the drive in window and ordered the following: one small orange juice, one medium orange juice, one large coffee and 2 sausage and biscuits. The woman said something other than what I said and I repeated my order. She asked if I wanted the combo. I asked what that entailed and she said drink, tater tots and biscuit. I told her sure. I wrote my check for $7.78 and gave to the woman at the window and she handed the drinks, a paper sack and a plastic bag. I handed them to my 15 year old granddaughter that was with me and drove off. My granddaught got upset and said there was gravy on her slacks. I looked and the bottom of the plastic bag was full of gravy. I have been given a biscuit and gravy. The paper sack had the tater tots. I went back to the window and told the lady this is not what I ordered, that I had ordered and told her again. She said no you ordered a number two. I said I did not, I ordered and repeated my order. I was not fussing about the gravy being in the bottom of the sack or on my granddaughter, I simply wanted what I had ordered. I handed her the plastic sack and asked if she wanted the paper sack. She said NO! She came back with my order and I asked if I owed her any thing and she said NO! JUST GO! I know that people have bad days and she could have just gotten chewed out — I don't know but when I purchase something I want what I purchase without an attitude when they are the ones that made the mistake. I wasn't even upset. Katy bar the door had I been mad. Bless her heart if she is going to work with the public she needs to have training in how to do so. Will I stop going to Braums? Not unless I get another employee with a nasty attitude. I enjoy being able to go in and get fruit, meat, milk and other dairy products. It is very convenient. Thank you.