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1.2 102 Reviews

Braum's Complaints Summary

5 Resolved
97 Unresolved
Our verdict: If considering services from Braum's with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Braum's reviews & complaints 102

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C
10:08 pm EDT

Braum's Bacon cheeseburger

I ordered two bacon cheeseburger from Braums today and they left the bacon off both. I took them back and showed them the receipt. They took the burgers, unwrapped them, and told me to move up to wait while they fix them. I politely asked them to cook the burgers fresh. The waitress mumbled something but I couldn’t understand her. I moved from the drive thru window and waited for about 8 mins. They finally brought out two burgers and when I checked them the bacon was under cooked partially raw. I’ve eaten here for over 13 years and this was the worst meal ever.

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9:55 am EDT
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Braum's Wrongful termination

To whom it may concern,

I have worked for Braums for 14 yrs. I was in charge of store 121 for 2 yrs. under Khalid El Rhouaoui and Jesse Fierro and 3 1/2 under Ryan Hunt. When Ryan took AOM things change for what I thought would be better, more positive. Shortly after store 301 opened, Jesse was terminated from the District Manager position, and Ryan had told me that it was my fault (while Jesse was going around his stores saying his goodbyes, Jesse and Ryan came to 301 and took me and Shelesey to the back part of the house and that's when Ryan had told us it that Jesse had gotten terminated because of how the store was running). I later found out that was inaccurate. After the trainers left, Instead of Ryan coming in and help teach all employees speed of service and food quality, he would come in yelling all the time he was there. In January I had had enough of all his yelling, I handed him my keys and I walked out, I called the helpdesk to get Mr. Drews number and spoke to Ms. Caroline and that's when I found out that Jesse had gotten terminated for other infractions (she never went into details), but not for because of me as Ryan kept blaming me for. When I spoke and informed him of the situation. David knew nothing of all this, David came to visit. Shortly after David left Ryan was behaving awkwardly, (He finally brought team members from other stores to help train at 301). Employees didn't know who to listen to me as the GM or Ryan. Every time I would try to do something in the store to try to make it easier for everyone, Ryan would come and change it and tell all of my employees that was he's store and what he says goes, so I stepped back.

Sunday 3/20/2022, Morgan informed me of the fraternization of two employees, Diego (15) and Mariah (16), and asked me to have a conversation with them. When I did, Mariah became very upset and started behaving unprofessionally. I later sent her home, and she called her parents. Her parents came into the store yelling at me, at which point I ignored them and continue working on orders.

On Monday morning, 3/21/2022 I opened the store and noticed Ryan walk in. I had a feeling that something was wrong. He called me over to a table in the lobby and informed me that I had slurred racist remarks and called the employees "Monkey" (I told him I said no such thing) and told Ryan to asked Morgan, he told me that he had a written statement from Morgan. Ryan refuses to investigate this matter any further, later that day (Monday) an employee calls me that was there in the kitchen and said that Morgan tried to get him to lie. Several of my employees called and asked what was going on, and I went to tell them what happened, they were pretty upset.

Those who know me, know that I gave all of my time and dedication to this company, because I thoroughly enjoyed doing so. I believe that this was personal, unfair and a wrongful termination and would like for Drew Braums to know what has happened.

Thank for your time

Estella Adams

[protected]

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M
3:56 pm EST

Braum's Incorrect order

On [protected] I went to the Braums at 2680 W Main Street in Frisco, TX 75033 at 6:47:41 Order number: 501309. I went through the drive thru and placed my order. I asked for my food to be dropped fresh and that I didn't mind waiting on fresh food. I pull up to the first window I pay and asked again please make sure you drop the food fresh. Get to the pickup window they pull us up to wait on food no problem. Employee brings food out I head home which I live less than 5 minutes away. I was very disappointed. The fries were old and looked liked they were put back in the oil and they called it fresh. All of the burgers were wrong. The chicken sandwich was hard as a rock. I immediately call the store and it has a busy signal. I keep calling no one answers. I call the very next day and it's a busy signal. I keep calling until I have to go to work. I never got through. This was the worst experience I have had with Braums and I was very disappointed. I paid almost $60.00 on my order and it was wrong. I'll be attaching my receipt with this complaint. All the burgers and the chicken sandwich were all made differently and not one was correct the way I wanted them. Also on the receipt 2 of the burgers were rung up incorrectly

Desired outcome: I would like a refund and possibly my order made correctly and fresh. I spent almost $60.00

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1:01 pm EST
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Braum's Online Ordering from Braums

I have not ordered from Braums since October, because every time I place an online order, I get home and find something missing. I figure I cannot keep reporting missing items without Braums corporate thinking I am a liar. So I stopped buying from Braums until yesterday when the grocery stores ran out of eggs. I placed an online order with the Braums in Woodward, OK. My total came to 28.79. This morning Braums sent me an email stating that my online order was ready for pickup (three hours before I requested it to be ready). Chocolate covered peanuts were added to the order! I did not add them. But Braums cannot say it was something left in my shopping cart because I did a web capture of my order. There are no chocolate covered peanuts on the web capture of my order because I did not order them. Now Braums is placing a hold on my credit card for 28.79 and for 2.87 (the 2.87 is the price of chocolate covered peanuts plus tax). In essence, Braums is using my credit card to do an UNAUTHORIZED transaction. That is illegal.

Desired outcome: My entire order should be free.

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11:28 pm EST
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Braum's Store

We went to braums @ 7910 Milwaukee @ 9:50 pm they r not supposed to close until 10:45 pm the workers were cleaning and they were closed we waited in the drive thru for 20 minutes no one even notified us that they were closed. We went up the street to the other one and it was open. It really is frustrating and we didn't make it to the other store in time and I never got my ice cream/ banana split.

Desired outcome: Want my banana split

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11:57 pm EST

Braum's Customer service and the food

My family and I went in on January 1st, 2022 and it took them over 30 minutes to take our order, it was a bunch of young kids playing on their phones, then it took another thirty to get our order, they were rude and completely unprofessional. The food was cold and tasted old. It was awful. You advertise "If not completely satisfied we will return your money or replace the food, I just want my money back, I am a hardworking single mother who cannot afford to take her children to dinner and not be able to eat it. It toys totaled $45.67! Store # 12 3820 SE Adams Road Bartlesville, ok. [protected]
Order # 308130 1:53:25 PM
Payed with a credit card ending in 8598
Authorization242392
Angela Morrow
This is twice I've written you, I want my money back!

Desired outcome: A Full Refund

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3:57 pm EST
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Braum's Horrible service

Was in the 63td and Bryant store on Christmas eve @ 3 to 330 pm. Was attempting to get a banana split my wife wanted a sundae. The employee NEVER said hello or respectfully acknowledged my presence. She began mumbling and had to ask if she was speaking to me. Then when my filled her order and asked for a bag the employee plopped a bag on the counter and walked off.

Very angry my wife asked what is this?

We ended up getting "merry Christmas" and "Get outta my store"

This "employee" YELLED" this from behind the counter across the room and made a scene. So my wife and I went outside cooled off then came back in and got a refund.

We then went to another location

Desired outcome: If you have employees that don't want to serve black folks please don't put them out front line. My wife has worked for braums. My son has also. Do better

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11:22 pm EDT
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Braum's I am complaining about unsanitary service

Tulsa, Oklahoma ( Braums @ 6574 East 71st Street )
On December 16, 2021 at 4:21 while waiting in the drive thru lane, I observed one of your employees playing with a customer 's dog. He was rubbing the dogs head and letting him lick his fingers at the drive thru window. I look at this being very unprofessional and unsanitary.

Desired outcome: Better training for employees

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M
2:23 pm EDT

Braum's One if the managers in Guthrie. Oklahoma location

You have a manager working at this store that is rude to customers and the employees. She is talking about some of her employees to other employees. She is just making it a unfriendly environment to go to because you can see and feel that there is a problem with this manager. Her name is: Nichole Winton and she is one of the managers in the Guthrie, Oklahoma

Desired outcome: She needs to stop so customers can enjoy going in there to eat.

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10:06 am EST
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Braum's Got 2 Grande burritos that were made wrong

I got 2 grande burritos that only had eggs hashbrowns and vegetables this is the 2nd time this has happened

Desired outcome: I'd like the food I ordered or a refund

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4:38 pm EDT
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Braum's Management

The female manager on the shift at store #53 on 9//26/21 @ 3:13 pm was very rude. I was definitely an inconvenience to her.. She even rolled her eyes right at me when asking for sauce for my daughters chicken strips. The fries were cold and limp requested fresh got a dirty look for that also. I guess if I am that much of an inconvenience you dont need my business anymore. Wouldn't be so bad but I manage a fast food restaurant also and this is unexceptional behavior for a manager

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11:51 pm EDT

Braum's Number 4 on the menu

Order my burger which is a number 4 like I always order for my lunch only get a 30 minute lunch and after I got my food and got back to work I had about 10 minutes to eat my food and my second bite into my hamburger there was a piece of plastic in my burger! Like I said I get this all the time and this may not happen every day but this is not okay and it definitely need to be resolved is some sort of way!

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1:56 pm EDT
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Braum's Service

I've already filed a complaint once and never heard back from anyone other than the manager at the location and the manager was the one I had a complaint with the first time. Same manager every time I come in and same issues. She's rude, unprofessional, does not help fix problems, does not even address problems, rolls her eyes, and is disrespectful when I've been nothing but nice. I would understand if I was rude or mean but I've been nothing but courteous and I've seen rude customers before. I've worked in fast food places where people have thrown food and drinks at others in anger due to a mess up. I haven't done any of that. So to be treated like I'm a terrible person for asking for my order to be fixed when it's theyre fault for messing up when I was clear on what I wanted is wrong. I will no longer be attending this location because I have given it too many chances until y'all hire a new manager. And I will be telling others as well to avoid this location so they don't get treated the same way as me.

Desired outcome: Replacement of management in business

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11:56 am EDT

Braum's Not getting all my order through drive thru

Ordered food in drive thru, paid for order, picked up order, pulled to the side to check order. Hot cakes were not in bag. Go inside and let them know I did not receive the pancakes. Showed them my receipt (shows 1 hot cakes for 2.99$) took them 10 minutes to get it to me- opened lid and there is 1 hot cake, asked to speak with someone and they informed me it said 1 hot cake. I said for 2.99$-they then informed me they don't set the prices. He then asked me to calm down, then magically walked around the corner and came back with order of pancakes -(which had 3 pancakes in it. I went through the drive thru because I was not dressed properly to go into store, but I did go in and to be treated like I was stupid and needed to calm down because only 1 hot cakes order is only 1 hot cake. I don't appreciate being treated that way especially from a family oriented business.

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11:46 pm EDT

Braum's Icecream

There was half vanilla of fudge ripple it said nothing about vanilla. If I wanted it I would have bought it, Vanilla.

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11:03 pm EDT

Braum's Incomplete Order/ Repeated inconsistency.

Address: 1815 Northwest Hwy, Garland, TX 75041 this Braum's is one of the most inconsistent places to order food and get your order 100% right, the number of times that I order food on their drive-through and get an incomplete order is over 60% percent of the time, at this point if I order I Immediately check the bag because so many times they get the order incomplete, and that is sad for a company that should care about outside perception. The fact is a lot of other places do a far better job getting orders right, the only place that gets so many complaints from other people I have talked to is this Braum's.

Desired outcome: Care more about your image.

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11:01 pm EDT
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Braum's Service

Service at the terrell texas braums drive through was the worst I have every had at any place that I went to. We went where it 8:30pm. My wife & myself only get half an order of 🍟 with out chicken sandwich and 🍔
Only had medium size dranks. I looked in and a customer inside was waiting and no one was helping him. Our drank did not tast correct

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6:36 am EDT

Braum's No masks on employees

Half your employees not wearing masks .
Ll be going else where for my food.
I AM A BUSINESS OWNER MYSELF.
I'll be letting all my customers no the risk of eating at Braums.

Desired outcome: Employees to where masks for everyone's safety.

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4:12 pm EDT

Braum's Overall service

Store #83, Denison, TX. Order #537. 9:37am.
We ordered 2 country breakfast with sausage gravy, 1 sm coffee and 1 med drink. There was no coffee in dine in area so when I finally got someone's attention, asked for some from back, they were out there as well. So I had to wait 4 minutes to receive coffee. Then there were no forks available. As well as no ketsup cups, medium drink lids or coffee creamer. When I asked for these things, the new employee working register came around counter, looked at me with a handful of forks and said, "I don't know where these go". She handed me the forks and went back to work. I put them in their spot. When I asked for creamer, they walked out with 7 and put in the bin. After 20 minutes, watching 13 cars go through the drive through, our order was finally ready! Get it to the table and there was no gravy with our order! So again, I had to go to counter. This was definatley the worst dine in experience I have ever had in my life! We will not be returning to this location as well as not advise anyone to stop here after a long weekend at casino and trying to grab some breakfast on the way home.

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11:48 am EDT
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Braum's Professionalism and slip hazards.

I was in Idabel Braum's on Wednesday evening. Some of the staff were having an argument and from behind closed doors, you heard one male employee yelling at someone loudly that this is [censored] [censored] and a a few more unintelligible words and [censored] multiple more times. One of the female employees then stormed from behind the door and ran to ladies room. Totally unprofessional for a business serving the public. In addition, another ongoing problem are the floors. It feels like they are using the kitchen grease mop in the lobby area. Every time you walk in the door, you nearly slip and fall ( and I am NOT an elderly person). You have spent so much to remodel our Braum's and we love it, however, the floors look disgusting again and you slip & slide all over the store and track that greasy mess into your car. It makes us not want to go inside-- and Braum's is our ONLY store we purchase our meat, milk, eggs and produce from. Please help!

Desired outcome: Educate staff on proper behavior at work and teach them to properly mop a floor.

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