The complaint has been investigated and
resolved to the customer's satisfaction
Resolved
Branch Banking & Trust Company / BB&Treturn fees

M Nov 09, 2018
This review was posted by
a verified customer
Verified customer

I am having the same problem as everyone else. I check my account online religiously. Paid a bill and they charged me a returned item fee. Even though my account showed I had available cash. I am opted out of overdraft protection. They only refunded one fee and I'm still left with $72 in fees.
I was not informed about this fee and when they explain it makes absolutely no sense at all.
What steps do I take to get my money back??

RESOLVED

The complaint has been investigated and resolved to the customer's satisfaction.

Post your comment

    By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions