Boston Pizza International
Reviews and Complaints

first time 20 april 2016 going to boston pizza in trenton ont canada, my daughter and i went for lunch for my birthday, i order your bbk salad, when recieved michel the waiter notice i was picking out all the brussel sprouts, they were brown, my daughter order the shrimp tacos, they came with small white hairs, which were actually the same as the manager mustache, disgusting place will never go back

Art Peters same with you, don't lie to get free food. Get a job. You cannot get sick within 30 minutes.

You do not need free food you need a job so you can afford to pay for food you ate.

I will likely be contacting bylaw services about this... It is now 3:20 AM and the Boston pizza parking lot on 17th avenue in calgary is plowing and sanding and sallfing their parking lot. This wouldn't be a problem if their pArking lot wasn't Right behind 3 or 4 residential buildings. Ridiculous.

Well at least you did not get sick we got the worst pizza ever got for 35 bucks and they tell me you wont get sick in half and hour we ate nothing but there c****y pizza and they made us both sick was the fastest 35 buck ### ever and they don't even want to give you a credit for there c****y pizza well they just don't get my business any more and I tell others not to eat at there palaces because the food sucks, unless they want to get diarrhea fist time in my life got sick on a pizza and i have eaten many of them but boston pizza is the worst.

Hi
We'd be happy to help look into this. We have extremely high customer service standards and if expectations are not met then we want to know so that we can help. Please email us (campbelld@bostonpizza.com) any extra information that you have along with your direct contact info.
We look forward to hearing from you. Thanks,
Drew

I am surprised that the manager did not call the police or CPS, it is clear that you are four years old when you mistook following company policy as rude.

This Boston Pizza is by far the worst in the country...the owners do not care about their customers one bit! The one bold manager rolls his eyes every time you talk to him like he cant be bothered with you. Then they have the worst bar staff ever seen, I don't know who miss piggy thinks she is but she needs to be fired now! Don't do them any favours by providing business for them, they don't deserve it!

Maybe this guy did not go for Pizza. Perhaps he went for something else. They serve other food besides pizza so if he had a craving for other food than those pizza locations are of no use to him.

So COMPLAINTS BOARD - I want you to send all these complaints of Boston Pizza to their website and unless I get f r e e p i z z a f o r l i f e - I am going to be posting on every social media site - letting every person know how ### the service and food is a Boston Pizza ! ! ! Thank you . . .

Because I am posting this on all the social media networks (facebook, hotmail, yahoo, gmail . . . ) because I had such an aweful experience at Boston Pizza ! ! ! My understanding is - having Pizza in your name - you should be able to cook a pizza ? ? ? When my waitress brought out my frozen cold pizza and skipped off to many other tables while serving other food items . . . she forgot about our table ! Then when she finally took the pizza back to the kitchen - she came back with other food items for other tables - and then finally brought our pizza to our table and once again - it was frozen cold ! ! ! W T F ? ? ?

Hello Boston Pizza ! ! !

This is about a couple of Saturday's ago - I took one of my new girlfriends to Boston Pizza for a late evening meal ! Ordered a pizza seeing how it is in your name - you must be able to cook a cotpickin pizza ! Was waiting and waiting for my food to come out of the kitchen and the waitress was running all over the place with other peoples food - and then finally she brought out our pizza ! Which this pizza was 100% frozen ! ! ! F R O Z E N . . . ! ! ! Unless you want me to go on social media and state that your ### pizza's are all frozen . . . we can work out something ? ? ?

Hello Boston Pizza ! ! !

This is about a couple of Saturday's ago - I took one of my new girlfriends to Boston Pizza for a late evening meal ! Ordered a pizza seeing how it is in your name - you must be able to cook a cotpickin pizza ! Was waiting and waiting for my food to come out of the kitchen and the waitress was running all over the place with other peoples food - and then finally she brought out our pizza ! Which this pizza was 100% frozen ! ! !

Decided to go to boston pizza across from cntower with my family who were visiting for the first time from australia. When we arrived at the restraunt hostess let us no it would be a 35min wait...after some thought we had decided to wait..maybe not the best decision with 6 adults and two babies.
After waiting 45 min and watching them sit other large parties before us we were directed upstairs and told we would have to leave stroller downstairs...since it took 20 min to get babe to sleep it was a shame to wake him to walk up the stairs to our seats when there was seating on main floor. Arrived at table and asked for two high chairs...we were brought booster seats which worked fine for two year old but not for 9 month old. aked waitress if we could please have one high chair. atter waiting 10 min proceded to ask hostess...no problemmm after another ten min waitress takes order and tells us that there would be an automatic 15 % grat added to our bill because we are a large party? Still no high chair for baby when food starts to arrive...went to speak to manager explained our problems with the resturant...spoke to hostess high chairs arrived promptly. This made for a very worst of dinners I have ever had anywhere. If they dont want to cater to families then say so...just a foot note..when arrived upstairs several tables empty...why the wait I dont know...very bad experience.

Hi, just returned from Boston Pizza here in Yellowknife. My partner had a delicious tropical pizza and I ordered the parmesan chicken. Trying to be aware of what I eat (female) I order a side of vegetables and ceasar salad. Watching Jim T. on Dragons Den for years I am sure he would be appalled at the condition of the vegs (which I couldn't eat and the rust on my lettuce in the salad. I spoke to the manager who said he would speak with the cook and that was it.
The chicken was good. They gave us 2.00 off the meal (yeah) .
I just got the feeling nothing will be done and that's just the way it is.
Does anyone south care about us here in the north or is it just the money. It was just a sluggish unhealthy feeling Boston Pizza.
This is Jewel Bailey at [protected]

They should have called the police on supermonkey. Obviously the credit card he has was stolen, they do not allow children to have credit cards.

UR STUPED needs to learn how to spell...when you post comments like you just did, you sound even worse and shame mankind. You sound like the manager that I talked to on the phone. Gravity probably told you to come on here, and start your ###. Hope you dont get caught by your employers If what I said wasn't true, I wouldn't have said it. Go read my original post, and look for the lines that I was on the phone with my credit card company at the time of the incident twice. There are very intelligent people in this world, and you are not one of them. I freakin do know about the gas station at the pumps, but they are not aksing for tips you [censored]. It is to ensure you don't run off without paying for your gas at the pump. And besides if the resturants all did that, I would have known about it a long time ago. Not sure what credit card company you worked for, but it sounds like one of those low down ones that is full of stupid people just like you. Because I asked the acting manager to charge it another way, and he refused was the real I was mad. And oh yeah, the girl denying that they were even doing any such thing also ticked me off. Get your facts straight! The fact that still we begging for a tip such as 17%, and was very unworthy of it because of the poor customer service while we were eating our dinner. That just shows me they were desperate to keep their doors open. So, again get your facts straight, and have a goodnight.

I just want to clarify that I've worked for credit card processors and this is/was standard practice to pre-auth for more than the value of the bill at a restaurant so the tip would be covered. This was never illegal as stated by Supermonkey30, this was standard practice and the value was simply a pre-auth and the extra credit would be released within days.

Same thing happens when pre-authing your card to fill up at the gas station, it automatically pre-auths let's say 100$, you fill your car up then it releases the remaining amount.

When you rant and print bull on the internet you are only making people dumber. If you don't know what you're talking about please keep it to yourself.

Well johnrosscook if I'm a rich snob why would I need to work at Boston Pizza? And drunken sailor? wtf are you even talking about. You sound like your 70

Complaint based on atleast 12 diff delivery orders in the last year.

Ceaser salad is over priced and now apparently when ordered by delivery does not come with parmesan. For a 4 ingredient over priced salad this is unacceptable & false advertising. As I said this is not one time it's been for all my orders this last year from many diff locations

Just celebrating the last day of school having dinner here at Boston Pizza at Portage la prairie and they serve my little daughter rotten wings.

Some people just hogging the 3 machines at the same time they had ordered a pizza and they can’t share the machine they’re eating and playing 😴🤣😂

Enjoying going to Boston pizza but with my newly discovered egg allergy there is nothing for dessert! All deserts including the icecream cake have egg. Can you pls find a desert for us egg sufferes that is as yummy as all the things you offer.
Thanks.

We ordered a medium deluxe pizza and a pint sized cheese pizza with fries. The deluxe was missing mushrooms and the fries in the kids meal were completely cold. We returned the kids pizza once when it came with pepperoni. This was an online ordered picked up at the Levis, QC location at 489 route du Pont, Monday, Jan 2. I'd like my $36.19 back.

Dustin L from the Hwy 97 kelowna BC should be fired. He is rude and accused my spouse and I of something we did not do. We and our family are regular customers but no more!

I always order the spaghetti and meatballs and it never has enough sauce. This time I ordered it with extra sauce and there was even less than usual. To the point where my wife said to return it, I added my own sauce which is pretty sad. This is the last time I order from you. Thank you for your time

The attached photo shows what your wings plate should look like The appeal of foods is in the presentation. Who on earth took away the lettuce leaves? There should also be a slice of tomato. Please restore.

I get sent 20 minutes out of my way to get food from here every week. I have never had anything disappointing. We always stick to the specials or the mediteranian food. The pizza is awesome, the wraps are great, and the salads are fantastic!