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Boston Pizza International

Boston Pizza International

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1 115 complaints
8 resolved 107 unresolved

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Boston Pizza International reviews & complaints 201 - 115

Boston Pizza International complaints 115

Boston Pizza International - obnoxious customer

On Monday, Dec. 29, 2014 at approx. 7p.m. my husband, my daughter, our 8 yr. old grandson and myself were in Boston Pizza having a B-day dinner for my husband. My grandson wanted to eat in the bar...

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K
Dec 12, 2014
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Boston Pizza International - bad service, waiter mia

First off, our waiter didn't care for what we wanted to order. We took some time ordering due to having kids at the table. Instead of waiting for us to finish ordering he decided to leave and go to...

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S
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The complaint has been investigated and resolved to the customer’s satisfaction.

Boston Pizza International - rude behaviour of the waitress

we got a small pizza but the fat n ugly waitress charged us for the medium pizza. When we told her to change the bill she was really rudely that we asked for a medium pizza but now we don't have...

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The complaint has been investigated and resolved to the customer’s satisfaction.

Boston Pizza International - $5 indi pizza

Today was the 50th anniversary of Boston Pizza, so they were having a special. Each individual pizza was $5 (dine in only), which I thought to myself was great so I went ahead and drove to the restaurant and ordered the pizza. Now, here are the problems and complaints that I have. Firstly, our pizzas were cut horribly! Some pieces were uncomfortably long and some so short that it made eating the pizza awkward. Secondly, the dough was disproportionately made or cooked (it just looked unusual). Lastly, when we asked for our bill, our server gave us a bill with a total of $25.18 for 2 individual pizzas. At this point I thought maybe I heard the server wrong when she said the pizzas were $5 each, so just before paying to make sure we asked her to double check the bill and she said, "Oh..yeah that's wrong."

Now I don't know if that's just normal service at Boston Pizza, because I really hope it's not.

When you are paying $5 for pizza keep quiet and enjoy it. You get what you pay for. As for being overcharged everyone makes mistakes.

Boston Pizza International - terrible food / small portions

My dad and I love going to Boston Pizza in Wasaga Beach and Midland Ontario. We usually order the nachos as an appetizer. We went to the Wasaga Beach Boston Pizza today for lunch and of course...

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Boston Pizza International - charged everytime for salsa and sour cream

I went to the Boston Pizza with my Friend. We decided to order nachos. We got the nachos with a tiny container of sour cream and salsa, not even enough for half the plate. We asked for more salsa...

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A
Mar 15, 2014

Boston Pizza International - bad food

I an my co driver went in to the Boston pizza place we were hungry had nothing to eat since breakfast so I suggested we share a pizza, and he said ok and we ordered a all meat pizza we got it was not even hot like it should have been, but we ate it spent just about 35 bucks, and about 40 min latter we both got stomach pains and we had to got to a service station and get rid of the pizza we just had, good place to get diarrhea from is Boston pizza, first time in my life and also my friends life we ever got sick on a pizza and, the manager comes back say like he is a Dr that you don't get sick that fast well my Dr, tells me you can get very sick very fast if the food is bad. So me and every body I meet I tell them about how rotten you get treated for eating there crappy pizza so never again, I had a pizza in loydminister at Boston pizza and it came with a hair cooked into it and they tell me they have high standards I say bull ### to that.at least the one in loydminister, gave us a free meal for there blunder.but will never get a crap pizza form boston again. i can see why they charge high prices they dont like comebacks eat there once you will never want to eat there again

The manager is right you don't get sick that fast. I hope the manager sees this review and sues you for passing on false information to make his restaurant look bad.

You can get sick in 3 hours pretty much! But a empty tummy will pass that one along fast. The meat was probably sitting out too long?

Houston Pizza in Moose Jaw, they had a guy stir the pizza sauce in a garbage pail (clean of course) with his arm and his armpit made it in with the oregano! Yummy eh!

Crust is nice there though...backin 86'!!

Boston Pizza International - horrible waitresses!

On February 21 2014 me and 2 friends went to the lounge in Boston Pizza. It was extremely busy, and yes there were only 2 servers for the whole lounge. Our waitress however (Taylor ) was one of the...

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Boston Pizza International - service

At approximately 5pm, I came onto the BP website to complete an online order. Upon submitting the order approximately 10 minutes later, a message appeared to say the order had been submitted but not completed, to complete please call the restaurant. At that time, the website was very slow at loading and wouldn't allow me to return to the order page. Once I contacted the restaurant, a male answered, once I explained my situation that the website didn't complete my order then told me to call the restaurant, he resonded by saying he would have a manager take the line. After being put on hold for nearly 10 minutes, the male returned to say he would take my order over the phone, by this time I was able to get back to the order page to list him the items for my order. Once I placed my order again, over the phone, he then placed me on hold for roughly another 5 minutes, he came back to say they were out of one of the items I ordered (sticky ribs). This was very disappointing because it had already taken 30 minutes to place this order. We picked another item to add to our order to compensate for the missing item and I finished by requesting to have the order delivered and pay for it by Visa. He then told me they could only accept Cash tonight as they didn't have their personal delivery driver tonight. Another disappointment to add to the situation, I then asked the male how long for the delivery and he replied approx. 40 minutes. I explained to him that it was very disappointing to hear that the process had took well over half an hour to place the other and now another 40 minute wait along with all the other things that went wrong during one order. All he had to reply with was he was sorry for our inconvinence. I personally feel that more should have been done on the part of the BP employee to rectify the negative situation. I wanted to cancel my order all together but realised how much time I had already put into it and still went through with the order. I have to say that I really do not believe we will ever be ordering from Boston Pizza again due to such a horrible experience and lack of customer service that was provided. Just all around a very big disappointment, just to order dinner.

I had contacted Boston Pizza to reserve a table for 25 people for a surprise birthday party for my little brother. Upon reserving, I had clearly mentioned that it was a SURPRISE birthday party. As we walked in the restaurant, we took a seat in our spots and made a plan to yell surprise as soon as my little brother walked in. I know I am stating the obvious by saying 'we decided to yell surpise'. I say that because I was approached by the manager and was told that we weren't allowed to yell 'surprise' because that is not what NORMAL people do when they are in a restaurant. I told him it was a surprise party and of course we were going to yell surprise when my brother enters because that's the norm, upon which Jason McArthur told me that the other guests in the restaurant would not like it (even though we had asked all the guests in the restaurant if they were alright with us yelling surprise and happy birthday. They were perfectly fine with it) and he said that he will kick us out of the restaurant or add extra payment on our bills if we were to proceed with what we were doing. Furthermore, as the night progressed, the server who served us was really mean to all my guests and did not treat them with respect whatsoever only because they were kids. He yelled at them, messed up their orders and was also heard telling his co-worker '### THEM ALL' after we had paid. Additionally, at the end of the night when I went to express my concerns to the manager, I was only treated with disrespect, was badmouthed and yelled at by Jason McArthur. He did not apologize for any bad service. He did not made us feel welcomed into his restaurant despite giving him so much business. I thought of picking Boston Pizza to celebrate the special day. Not only did the horrible service ruin my experience but also the many guests' that I had brought along. I will make sure that I express my concern about this location to every single person I know. Not only will I never attend the 32nd ave location again but I will most definately have second thoughts about returning to any Boston Pizza again. I strongly urge and recommend that Jason McArthur be taught how to provide good customer service as well as respect his customers. I am so very disappointed. Jason McArthur needs to learn his manners and most definately needs to learn how to talk to people in the right way. I am EXTREMELY unhappy with the service. I will make sure I refrain all my family, friends and acquaintances from attending any Boston Pizza Restaurants again because the fact that a manager like Jason McArthur is hired at one location means that there will be many more Jason's hired at the various other locations.

Game Stop - Augusta Mall | Augusta Georgia: The Guy who manages the place, is a certified idiot, he keeps hiring convicts, felons, and immature clowns to run this crappy establishment, that only does a good job ripping off customers on their overpriced games. The Customer Service is ALWAYS lousy, and I discovered that the Gamestop managers enforce a discrimination policy on hiring blacks. The manager recently turned down another african-american male (who was qualified & had no record)- FOR NO REASON, only to hire; yet again, another white street dealer who was just let out of prison- FOR SELLING CRACK TO A MINOR!!! I hate what this racist manager is doing to the image of Game Stop, because I really used to love buying their games; now, I prefer to buy & rent games online or at Redbox, it's alot cheaper and I don't have to worry about lousy customer service or racism, in the comfort of my home. I HIGHLY recommend to others to do the same, and stop shopping at Game Stop...

Game Stop - Augusta Mall | Augusta Georgia: The Guy who manages the place, is a certified idiot, he keeps hiring convicts, drug dealers, and immature clowns to run this crappy establishment, that only does a good job ripping off customers on their overpriced games. The Customer Service is ALWAYS lousy, and I discovered that the Gamestop managers enforce a discrimination policy on hiring blacks. The manager recently turned down another african-american male (who was qualified & had no record/no drug history)- FOR NO REASON, only to hire; yet again, another white drug dealer who was just let out of prison- FOR SELLING DRUGS TO A MINOR!!! I hate what this racist manager is doing to the image of Game Stop, because I really used to love buying their games; now, I prefer to buy & rent games online or at Redbox, it's alot cheaper and I don't have to worry about lousy customer service or racism, in the comfort of my home. I HIGHLY recommend to others to do the same, and stop shopping at Game Stop...

Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Boston Pizza International - horrible food / service

Ordered over 60 dollars in ribs and got the # ribs ever, they forgot the cheese bread we paid extra for and when I called they where rude and said all they would do is send out some cheese bread. The sixty dollars in ribs was #, I dont care for your c*y cheese bread I want a refund for the c*y food u sold me. Horrible horrible service and I will never order from there again!

D

first time 20 april 2016 going to boston pizza in trenton ont canada, my daughter and i went for lunch for my birthday, i order your bbk salad, when recieved michel the waiter notice i was picking out all the brussel sprouts, they were brown, my daughter order the shrimp tacos, they came with small white hairs, which were actually the same as the manager mustache, disgusting place will never go back

Art Peters same with you, don't lie to get free food. Get a job. You cannot get sick within 30 minutes.

You do not need free food you need a job so you can afford to pay for food you ate.

H
Mar 31, 2014

I will likely be contacting bylaw services about this... It is now 3:20 AM and the Boston pizza parking lot on 17th avenue in calgary is plowing and sanding and sallfing their parking lot. This wouldn't be a problem if their pArking lot wasn't Right behind 3 or 4 residential buildings. Ridiculous.

A
Mar 15, 2014

Well at least you did not get sick we got the worst pizza ever got for 35 bucks and they tell me you wont get sick in half and hour we ate nothing but there c****y pizza and they made us both sick was the fastest 35 buck ### ever and they don't even want to give you a credit for there c****y pizza well they just don't get my business any more and I tell others not to eat at there palaces because the food sucks, unless they want to get diarrhea fist time in my life got sick on a pizza and i have eaten many of them but boston pizza is the worst.

Hi
We'd be happy to help look into this. We have extremely high customer service standards and if expectations are not met then we want to know so that we can help. Please email us ([email protected]) any extra information that you have along with your direct contact info.
We look forward to hearing from you. Thanks,
Drew

Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Boston Pizza International - manager refusing to seat table for one

In summary, do not go if you are going alone because Boston Pizza does not seem to welcome individuals. I've included the email+fax I had sent to them detailing the situation, which I have not...

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The complaint has been investigated and resolved to the customer’s satisfaction.

Boston Pizza International - t4

Hello, I was supposed to have my T4 sent to my house at the end of February from my past job, Boston Pizza - Castledowns and it was never sent. I called the Manager there, Andrea Liber on Tuesday...

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Boston Pizza International - pizza size ripoff

Boston Pizza's Menus for pizza advertise the following sizes and prices for their pizzas; individual is 8 inches for 10$, small is 10 inches for 16.50, and up from their to 15" for the largest...

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N
Aug 07, 2008

Boston Pizza International - personal violation

Bps... Oh where to start... After working for them for years... I rarely go there. Now, thanks to some employee... Idiocy... I will never return! Going to this particular bps, the service i...

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Boston Pizza International - terrible food

I ordered the chicken marsala to go from this place since I heard good things about their pizza. I figured the platters must be good too. Boy was I wrong. First of all, the linguine noodles were overcooked and drenched in a butter/chicken broth mixture, the chicken looked like it was cooked by being thrown in a pot of boiling water and there was NO marsala wine in the sauce whatsoever. It did not even have any mushrooms on it like it was supposed to. There were 2 young kids working there at the time, not long before closing. What would have been the point to go back and complain. If they're going to have kids working there, they need to be shown how to cook! I will just never go back again, ever.

Enjoying going to Boston pizza but with my newly discovered egg allergy there is nothing for dessert! All deserts including the icecream cake have egg. Can you pls find a desert for us egg sufferes that is as yummy as all the things you offer.
Thanks.

E
Nov 12, 2018

We ordered a medium deluxe pizza and a pint sized cheese pizza with fries. The deluxe was missing mushrooms and the fries in the kids meal were completely cold. We returned the kids pizza once when it came with pepperoni. This was an online ordered picked up at the Levis, QC location at 489 route du Pont, Monday, Jan 2. I'd like my $36.19 back.

D
Nov 04, 2018

Dustin L from the Hwy 97 kelowna BC should be fired. He is rude and accused my spouse and I of something we did not do. We and our family are regular customers but no more!!!

M
Oct 31, 2018

I always order the spaghetti and meatballs and it never has enough sauce. This time I ordered it with extra sauce and there was even less than usual. To the point where my wife said to return it, I added my own sauce which is pretty sad. This is the last time I order from you. Thank you for your time

The attached photo shows what your wings plate should look like The appeal of foods is in the presentation. Who on earth took away the lettuce leaves? There should also be a slice of tomato. Please restore.

I get sent 20 minutes out of my way to get food from here every week. I have never had anything disappointing. We always stick to the specials or the mediteranian food. The pizza is awesome, the wraps are great, and the salads are fantastic!

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