The complaint has been investigated and
resolved to the customer's satisfaction
Bookit.comrefund (vacation)

I tried to contact you more than 11 days ago with no result. Back in December (on the 23rd) myself and 8 of my friends were to fly to a resort called Riu Taino, punta cana Dominican republic and stay for 3 days, When we arrived at the airport to check in there was a discovery that my passport had a problem. I told my friends to go ahead on and I will be a day or 2 late, well it turned out that it was to take longer so I was not able to go at all. The trip was to be a total of 9 days, After making a telephone call to my friend I found out that they did, nt use the resort at all (they stayed at a relatives house). I have been in contact with the resort and they specified that I must handle this matter directly with you, I paid $3, 700.00 for this 3 day Christmas vacation and I am expecting a refund. I have conformation numbers (2) and airline ticket stubs. I hope this time we can resolve this matter in a civilized way, THANK-YOU for your time. Daniel G. Reynolds

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