BookIt.com review: Cancelled vacation but no refund

Paid $4347.85 for a vacation, which they cancelled due to covid19 and now no refund, information of any sort...Bookit.com has not answered any phone calls, e-mails etc. We had planned to travel to the Dominican Republic, Samana area for a 50th birthday- 3 couples, I booked it all through me so we could all be on the same flights etc, I paid the full amount jan 28th at time of booking and until they cancelled it we were looking forward to it but now its turned into a nightmare, no way of communication whatsoever from BOOKIT.COM so i tried my credit card that i used to book it with and BOOKIT.COM told them they were going to issue me a credit back but never did to this day. This company kept taking reservations and peoples money knowing they would not refund a penny to anyone but instead close doors and take the money and run. As a consumer during this stressful time there is no one looking out for us, we use credit cards thinking we are protected with our purchases but oviously not as im still out the total amount.