CB Travel Agencies and Tour Operators Booking.com Complaints #2-21

Booking.com review: The hotel we booked was no longer in business

Sarah Hayles of GB

Aug 03, 2026 11:24 am UTC

Verified customer

Featured review

My friend booked a guesthouse in London 23rd or 24th April 2026.
When they arrived at the address the Guest House was no longer there.
They were in deep distress and had to find alternative accommodation.
At a great cost .
The property was King’s Cross Guesthouse.
She did email you at the time and did not get much response.
My Friend Mrs Hayles was waiting for a refund , but never ever got it.
Can please look into this case .
I will attach the information, it states it was been looked into at the highest Level .

Claimed loss: Refund of booking and compensation

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customer.service@booking.com

100%
Confidence score: 100%

p.downham@booking.com

Booking.com address

Herengracht 597, Amsterdam, 1017CE, Netherlands

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Aug 12, 2026
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