CB Travel Agencies and Tour Operators Booking.com Complaints #2-21

Booking.com review: Refund not received INR 3060

Shyamal Patkar of US

Jul 29, 2026 6:24 am UTC

Verified customer

Featured review

I am extremely disappointed with your services.
I had booked the below flights via your site booking.com via order number Order [protected].
Mumbai to Bhubaneshwar 7.50 am to 10.15 am on 14.07.2026 and return flight was Bhubaneshwar to Mumbai 10.45 am to 13.15 pm.
The same was confirmed to me via the below email sent by you all on 17.06.2026 at 3.21 pm.
However, I was assigned different flights and I was coordinating with your “gotogate customer care” since 19.06.2026 via chat. You can see the details below.
Finally, when no resolution was coming via chat, I had no choice but to call them.
And I was charges INR 3060 by my telecom operator. I want you all to reimburse the said amount to me.
This different flight booking had caused immense discomfort to me and getting back the original flight itinerary took almost a week and I was asked to me “patient” by your team.
When I had called, my call was put on hold for every 10 min before they could confirm anything. This kind of customer care is not acceptable.

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Mexico

More phone numbers

Booking.com emails

customer.service@booking.com

100%
Confidence score: 100%

p.downham@booking.com

Booking.com address

Herengracht 597, Amsterdam, 1017CE, Netherlands

Booking.com social media
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Jul 29, 2026
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