Booking.com review: Refund

Greetings,

My name is Debra Engel and I live in Victoria Australia. My phone number is [protected]

My booking was a nightmare and Booking.com agreed to refund me the full amount of 384.80 Euros. (Refer email from them below) I have had numerous emails, they even gave mean ARN number for my bank. ARN 15425953249002862360155. My credit card number ends in 0055.

I have been waiting now for nearly 3 months for my refund. Where is it ? I am very annoyed as I have been and still do use their services.

Refer Email info below from Booking.com dated September 5, 2023. and I got the same email 6 October 23.

You just got a new message from the Booking Assistant!

Customer Service said:

Hi Debra,

We wish you a good health, and hope you are doing well.

We want to inform you that we have refunded the full amount. The refund takes approximately 7 - 12 days to reflect on the account.

Reservation details

Guest name:

Debra Engel and Werner Engel no children

Check-in:

Mon 28 Aug 2023

Check-out:

Sat 2 Sept 2023

Property name:

Emi Seaside, Crete

Booking number:

[protected]