CB Travel Agencies and Tour Operators Booking.com Complaints #2-21

Booking.com review: Hotel booking

BinaPatel57 of GB

Aug 26, 2026 8:37 am UTC

Featured review

I am writing to request a full refund for my hotel booking, which was cancelled by your booking.com platform.
As the cancellation was made by the platform and was not initiated by me, I expect the full amount paid for the booking to be refunded. Please process the refund to my original payment method as soon as possible.
I would appreciate written confirmation of the refund, including the amount being refunded and the expected timeframe for the funds to be returned.
Booking details:
• Booking reference: Did not Receive it
• Hotel: Athens Lodge By Athens
• Stay dates] 15/09/2026 --- 24/09/2026
• Amount paid: £2,316.67 on 30/07/2026.
Please treat this matter as a priority and confirm once the full refund has been processed.

Claimed loss: £2,316.67

Desired outcome: please refund back to my AMEX Card.

Confidential Information Hidden: This section contains confidential information visible to verified Booking.com representatives only. If you are affiliated with Booking.com, please claim your business to access these details.

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Booking.com emails

customer.service@booking.com

100%
Confidence score: 100%

p.downham@booking.com

Booking.com address

Herengracht 597, Amsterdam, 1017CE, Netherlands

Booking.com social media
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Sep 24, 2026
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