CB Travel Agencies and Tour Operators Booking.com Complaints #1002-1021

Booking.com review: holiday inn charge dispute

Spicathemotherstar of Union, US

Nov 26, 2018 4:24 pm UTC

Verified customer

I would like a total refund of $140.00.
There was definitely some type of misunderstanding..

Because Booking.com gave me some type of credit of $150 to stay and I was looking for a hotel pricing different hotels to see how the credit worked.

When I chose Holiday Inn The $150 did not come off the total and So I tried to cancel.

#1. I lost $140 for nothing
#2 . I also lost the $150 Credit to use..

I am very disappointed because I use Booking.com often.

Please help me resolve this issue.
I would like an immediate refund of my $140.00 and any other remedy you can provide.
I have contacted rushcard who denied my refund request.
I have contacted Holiday Inn and did not receive a call back from the hotel manager

I have submitted a BBB complaint and would like my refund expiditously and any other remedy you can provide.

I had a double loss.. I would have never reserved a room if I couldnt cancel, moreover my actions to book that room was due to a $150 credit to use from booking.com

My number is [protected]

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Booking.com emails

customer.service@booking.com

100%
Confidence score: 100%

p.downham@booking.com

Booking.com address

Herengracht 597, Amsterdam, 1017CE, Netherlands

Booking.com social media
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