CB Travel Agencies and Tour Operators Booking.com endless loop for a refund after cancelled booking

Booking.com review: endless loop for a refund after cancelled booking

Hugh Devin of Sarnia, CA

Aug 31, 2023 10:00 am EDT

Verified customer

Featured review

If you are or ever plan to be a User of Booking.com platform for either your travel or lodging accomodations, I hope you never experience an issue that requires Booking.com Customer Service assistance particularily with their lodging Partners.

I had a terrible experience with a 2 night Lodging booking made on Booking.com on July 25, 2023 with an Ontario private partner. The dates for the lodging were for August 4 and 5, 2023.

Because of the planned activity dates being changed we subsequently had to cancel the booking on July 27, 2023, We received confirmation from Booking.com that our Cancellation was successfully completed and was Free as it certainly was completed well within the stated policy outlined for this property.

In checking my Credit Card I did find that the Booking,com property had already billed the full amount for the lodging. As per Booking.com process any billings were the direct responsibility of the Property and they provide contact phone number and email address. Well this was a major problem as they never replied to my email follow ups and also you cannot reach the property at the phone number as "mailbox is full" and remains this way weeks later.

This is when I attempted to obtain the assistance of Booking.com Customer Service. It turns the process to do so is extremely difficult and is certainly not user friencly and for that matter appears to me set that way purposely.

When you follow what system they have in place, it does not allow for a real person to respond. It is all electronic communications and I have had to send the same requested information multiple times. Each time you are electronically informed that you will hear back in 24-48 hours. Good Luck on that. And if you do hear back, it requests the same information you have previosuly supplied, or request further information which is still the same previously supplied but simply worded slightly different.

Well weeks have gone by and I have with no Customer satisfaction and frankly it will be my last use of Booking.com.

I am being charitable in stating that Booking.com has a Customer Service department. From what I have experienced they simply have an electronic process with FAQ prompts, and well names appear on their electronic replies requesting information, it is just a name. The reason for this is that none of them are tasked with your case, because any follow up when you get no reply starts the process all over again. So it is designed as a system to not only not service real customers, but to just have customers spinning their wheels in an effort to get real service. We have all experienced such frustration with being put on hold for extended periods of time, only to give up or get disconnected.

So for those that have great experience with use of Booking.com, congratulations. And well I too had not experienced issues previously, this specific issue with Booking.com lack of real life customer service, is that they are not the Company I wish to work with in future.

Desired outcome: Just to share experience with others so that they aware if they are a user of Booking.com platform.

0 comments

Add a comment

Booking.com - never give your credit card details to booking.com 235

Resolved

Replied

Booking.com - scam 28

Resolved

Replied

Booking.com - bad service 52

Resolved

Replied

Booking.com - to cancel hotel reservation 4

Resolved

Replied

Booking.com - defamatory review 49

Resolved

Replied

Booking.com - fraudulent invicing 2

Resolved

Booking.com - trieing to cancel booking

Booking.com - hotel booking 1

Booking.com - Reservation confirmation number 3449118975, pin 9273

Booking.com - complaint against elements hotel times square 1

View all Booking.com reviews and complaints

Booking.com Contacts

Booking.com phone numbers

+44 203 320 2609

Click up if you have successfully reached Booking.com by calling +44 203 320 2609 phone number 236 236 users reported that they have successfully reached Booking.com by calling +44 203 320 2609 phone number Click down if you have unsuccessfully reached Booking.com by calling +44 203 320 2609 phone number 304 304 users reported that they have UNsuccessfully reached Booking.com by calling +44 203 320 2609 phone number

International

+1 (888) 850-3958

Click up if you have successfully reached Booking.com by calling +1 (888) 850-3958 phone number 38 38 users reported that they have successfully reached Booking.com by calling +1 (888) 850-3958 phone number Click down if you have unsuccessfully reached Booking.com by calling +1 (888) 850-3958 phone number 295 295 users reported that they have UNsuccessfully reached Booking.com by calling +1 (888) 850-3958 phone number

United States

+44 208 612 8000

Click up if you have successfully reached Booking.com by calling +44 208 612 8000 phone number 34 34 users reported that they have successfully reached Booking.com by calling +44 208 612 8000 phone number Click down if you have unsuccessfully reached Booking.com by calling +44 208 612 8000 phone number 29 29 users reported that they have UNsuccessfully reached Booking.com by calling +44 208 612 8000 phone number

8%
Confidence score

United Kingdom

+353 14 283 000

Click up if you have successfully reached Booking.com by calling +353 14 283 000 phone number 8 8 users reported that they have successfully reached Booking.com by calling +353 14 283 000 phone number Click down if you have unsuccessfully reached Booking.com by calling +353 14 283 000 phone number 9 9 users reported that they have UNsuccessfully reached Booking.com by calling +353 14 283 000 phone number

Ireland

+61 292 559 200

Click up if you have successfully reached Booking.com by calling +61 292 559 200 phone number 28 28 users reported that they have successfully reached Booking.com by calling +61 292 559 200 phone number Click down if you have unsuccessfully reached Booking.com by calling +61 292 559 200 phone number 33 33 users reported that they have UNsuccessfully reached Booking.com by calling +61 292 559 200 phone number

Australia

+64 93 004 670

Click up if you have successfully reached Booking.com by calling +64 93 004 670 phone number 1 1 users reported that they have successfully reached Booking.com by calling +64 93 004 670 phone number Click down if you have unsuccessfully reached Booking.com by calling +64 93 004 670 phone number 2 2 users reported that they have UNsuccessfully reached Booking.com by calling +64 93 004 670 phone number

New Zealand

+43 120 5550

Click up if you have successfully reached Booking.com by calling +43 120 5550 phone number 0 0 users reported that they have successfully reached Booking.com by calling +43 120 5550 phone number Click down if you have unsuccessfully reached Booking.com by calling +43 120 5550 phone number 0 0 users reported that they have UNsuccessfully reached Booking.com by calling +43 120 5550 phone number

Austria

+32 22 075 800

Click up if you have successfully reached Booking.com by calling +32 22 075 800 phone number 3 3 users reported that they have successfully reached Booking.com by calling +32 22 075 800 phone number Click down if you have unsuccessfully reached Booking.com by calling +32 22 075 800 phone number 5 5 users reported that they have UNsuccessfully reached Booking.com by calling +32 22 075 800 phone number

Belgium

+45 33 443 340

Click up if you have successfully reached Booking.com by calling +45 33 443 340 phone number 0 0 users reported that they have successfully reached Booking.com by calling +45 33 443 340 phone number Click down if you have unsuccessfully reached Booking.com by calling +45 33 443 340 phone number 0 0 users reported that they have UNsuccessfully reached Booking.com by calling +45 33 443 340 phone number

Denmark

+358 961 291 700

Click up if you have successfully reached Booking.com by calling +358 961 291 700 phone number 0 0 users reported that they have successfully reached Booking.com by calling +358 961 291 700 phone number Click down if you have unsuccessfully reached Booking.com by calling +358 961 291 700 phone number 0 0 users reported that they have UNsuccessfully reached Booking.com by calling +358 961 291 700 phone number

Finland

+33 153 251 312

Click up if you have successfully reached Booking.com by calling +33 153 251 312 phone number 0 0 users reported that they have successfully reached Booking.com by calling +33 153 251 312 phone number Click down if you have unsuccessfully reached Booking.com by calling +33 153 251 312 phone number 0 0 users reported that they have UNsuccessfully reached Booking.com by calling +33 153 251 312 phone number

France

+49 211 9098 5000

Click up if you have successfully reached Booking.com by calling +49 211 9098 5000 phone number 2 2 users reported that they have successfully reached Booking.com by calling +49 211 9098 5000 phone number Click down if you have unsuccessfully reached Booking.com by calling +49 211 9098 5000 phone number 2 2 users reported that they have UNsuccessfully reached Booking.com by calling +49 211 9098 5000 phone number

Germany

+39 683 365 700

Click up if you have successfully reached Booking.com by calling +39 683 365 700 phone number 0 0 users reported that they have successfully reached Booking.com by calling +39 683 365 700 phone number Click down if you have unsuccessfully reached Booking.com by calling +39 683 365 700 phone number 0 0 users reported that they have UNsuccessfully reached Booking.com by calling +39 683 365 700 phone number

Italy

+47 21 052 300

Click up if you have successfully reached Booking.com by calling +47 21 052 300 phone number 0 0 users reported that they have successfully reached Booking.com by calling +47 21 052 300 phone number Click down if you have unsuccessfully reached Booking.com by calling +47 21 052 300 phone number 0 0 users reported that they have UNsuccessfully reached Booking.com by calling +47 21 052 300 phone number

Norway

+48 224 892 000

Click up if you have successfully reached Booking.com by calling +48 224 892 000 phone number 0 0 users reported that they have successfully reached Booking.com by calling +48 224 892 000 phone number Click down if you have unsuccessfully reached Booking.com by calling +48 224 892 000 phone number 0 0 users reported that they have UNsuccessfully reached Booking.com by calling +48 224 892 000 phone number

Poland

+351 211 208 000

Click up if you have successfully reached Booking.com by calling +351 211 208 000 phone number 1 1 users reported that they have successfully reached Booking.com by calling +351 211 208 000 phone number Click down if you have unsuccessfully reached Booking.com by calling +351 211 208 000 phone number 0 0 users reported that they have UNsuccessfully reached Booking.com by calling +351 211 208 000 phone number

100%
Confidence score

Portugal

+46 851 758 000

Click up if you have successfully reached Booking.com by calling +46 851 758 000 phone number 0 0 users reported that they have successfully reached Booking.com by calling +46 851 758 000 phone number Click down if you have unsuccessfully reached Booking.com by calling +46 851 758 000 phone number 0 0 users reported that they have UNsuccessfully reached Booking.com by calling +46 851 758 000 phone number

Sweden

+41 442 003 850

Click up if you have successfully reached Booking.com by calling +41 442 003 850 phone number 0 0 users reported that they have successfully reached Booking.com by calling +41 442 003 850 phone number Click down if you have unsuccessfully reached Booking.com by calling +41 442 003 850 phone number 0 0 users reported that they have UNsuccessfully reached Booking.com by calling +41 442 003 850 phone number

Switzerland

+86 216 080 7200

Click up if you have successfully reached Booking.com by calling +86 216 080 7200 phone number 0 0 users reported that they have successfully reached Booking.com by calling +86 216 080 7200 phone number Click down if you have unsuccessfully reached Booking.com by calling +86 216 080 7200 phone number 0 0 users reported that they have UNsuccessfully reached Booking.com by calling +86 216 080 7200 phone number

China

+852 29 558 700

Click up if you have successfully reached Booking.com by calling +852 29 558 700 phone number 0 0 users reported that they have successfully reached Booking.com by calling +852 29 558 700 phone number Click down if you have unsuccessfully reached Booking.com by calling +852 29 558 700 phone number 1 1 users reported that they have UNsuccessfully reached Booking.com by calling +852 29 558 700 phone number

Hong Kong

+60 322 967 800

Click up if you have successfully reached Booking.com by calling +60 322 967 800 phone number 2 2 users reported that they have successfully reached Booking.com by calling +60 322 967 800 phone number Click down if you have unsuccessfully reached Booking.com by calling +60 322 967 800 phone number 1 1 users reported that they have UNsuccessfully reached Booking.com by calling +60 322 967 800 phone number

33%
Confidence score

Malaysia

+63 29 882 000

Click up if you have successfully reached Booking.com by calling +63 29 882 000 phone number 5 5 users reported that they have successfully reached Booking.com by calling +63 29 882 000 phone number Click down if you have unsuccessfully reached Booking.com by calling +63 29 882 000 phone number 9 9 users reported that they have UNsuccessfully reached Booking.com by calling +63 29 882 000 phone number

Philippines

+65 66 033 400

Click up if you have successfully reached Booking.com by calling +65 66 033 400 phone number 3 3 users reported that they have successfully reached Booking.com by calling +65 66 033 400 phone number Click down if you have unsuccessfully reached Booking.com by calling +65 66 033 400 phone number 5 5 users reported that they have UNsuccessfully reached Booking.com by calling +65 66 033 400 phone number

Singapore

+27 216 812 520

Click up if you have successfully reached Booking.com by calling +27 216 812 520 phone number 24 24 users reported that they have successfully reached Booking.com by calling +27 216 812 520 phone number Click down if you have unsuccessfully reached Booking.com by calling +27 216 812 520 phone number 18 18 users reported that they have UNsuccessfully reached Booking.com by calling +27 216 812 520 phone number

14%
Confidence score

South Africa

+886 287 268 300

Click up if you have successfully reached Booking.com by calling +886 287 268 300 phone number 0 0 users reported that they have successfully reached Booking.com by calling +886 287 268 300 phone number Click down if you have unsuccessfully reached Booking.com by calling +886 287 268 300 phone number 2 2 users reported that they have UNsuccessfully reached Booking.com by calling +886 287 268 300 phone number

Taiwan

+971 44 358 200

Click up if you have successfully reached Booking.com by calling +971 44 358 200 phone number 8 8 users reported that they have successfully reached Booking.com by calling +971 44 358 200 phone number Click down if you have unsuccessfully reached Booking.com by calling +971 44 358 200 phone number 2 2 users reported that they have UNsuccessfully reached Booking.com by calling +971 44 358 200 phone number

60%
Confidence score

UAE

+54 115 296 5600

Click up if you have successfully reached Booking.com by calling +54 115 296 5600 phone number 0 0 users reported that they have successfully reached Booking.com by calling +54 115 296 5600 phone number Click down if you have unsuccessfully reached Booking.com by calling +54 115 296 5600 phone number 0 0 users reported that they have UNsuccessfully reached Booking.com by calling +54 115 296 5600 phone number

Argentina

+55 113 956 4000

Click up if you have successfully reached Booking.com by calling +55 113 956 4000 phone number 0 0 users reported that they have successfully reached Booking.com by calling +55 113 956 4000 phone number Click down if you have unsuccessfully reached Booking.com by calling +55 113 956 4000 phone number 0 0 users reported that they have UNsuccessfully reached Booking.com by calling +55 113 956 4000 phone number

Brazil

+52 555 047 1800

Click up if you have successfully reached Booking.com by calling +52 555 047 1800 phone number 0 0 users reported that they have successfully reached Booking.com by calling +52 555 047 1800 phone number Click down if you have unsuccessfully reached Booking.com by calling +52 555 047 1800 phone number 2 2 users reported that they have UNsuccessfully reached Booking.com by calling +52 555 047 1800 phone number

Mexico

More phone numbers

Booking.com emails

customer.relations@booking.com

100%
Confidence score: 100%

Support

marlen.penner@booking.com

100%
Confidence score: 100%

Support

customer.web@booking.com

100%
Confidence score: 100%

Support

customer.service@booking.com

100%
Confidence score: 100%

Support

More emails

Booking.com address

Herengracht 597, Amsterdam, 1017CE, Netherlands

Booking.com social media
Checked and verified by Janet This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more

Oct 16, 2025
View all Booking.com contacts