Menu
Categories
Write a review
File a complaint
Sign Up
Write a review
File a complaint
CB Travel Agencies and Tour Operators Booking.com
Booking.com

Booking.com review: Customer service / products

N
Author of the review
9:00 pm EST
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

3 Experiences with booking.com

Nov 22. I rented an apartment in Valencia with pictures of a terrace. We arrived and there was no terrace. The landlord said it was a different apartment yet the pictures were on my booking.

Oct 23. I went to Cypress having picked an aparthotel with a pool. The hotel was basically closed for renovations, I could have still used the apartment but chose not to. I walked and checked myself into the nearest aparthotel I could find as I had never been to cypress and did not know where I was.

The original booking was refunded, but I was not compensated in any way for the inconvenience and extra cost I incurred.

Apartment 3 in Turkey, Furnished apartment with pool.

On arrival, the apartment has obviously not been cleaned for some time and the pool was like a pea soup and obviously not safe to use. The landlord sent people to clean, but this should have been done pre check in. After a week I asked when the cleaning and linen service would be. They said there was none...A holiday apartment with no linen service...am I supposed to travel with bedsheets... The landlord agreed to change the sheets only after I advise i would be checking out early. Once again though, root cause, booking.com lack of any kind of QA.

When I made this booking, I also opted for an airport transfer, booking.com booked the airport transfer, TO THE WRONG ADDRESS.

I find it amazing that such an unprofessional organisation like booking.com is actually allowed to survive. I will find alternate booking methods for the future, I would suggest everybody does the same.

Desired outcome: That everybody knows about poor service and lack of any quality control from booking.com on what they advertise.

More
Send message
Copy link
Report
0 comments
Add a comment

More Booking.com reviews & complaints

Booking.com - never give your credit card details to booking.com 235
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
Booking.com - scam 28
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
Booking.com - bad service 52
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
Booking.com - to cancel hotel reservation 4
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
Booking.com - defamatory review 49
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
Booking.com - fraudulent invicing 2
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Booking.com - trieing to cancel booking
Booking.com - hotel booking 1
Booking.com - Reservation confirmation number 3449118975, pin 9273
Booking.com - complaint against elements hotel times square 1
View all Booking.com reviews and complaints

  1. Booking.com Contacts

  2. Booking.com phone numbers
    +44 203 320 2609
    Click up if you have successfully reached Booking.com by calling +44 203 320 2609 phone number 236 236 users reported that they have successfully reached Booking.com by calling +44 203 320 2609 phone number Click down if you have unsuccessfully reached Booking.com by calling +44 203 320 2609 phone number 304 304 users reported that they have UNsuccessfully reached Booking.com by calling +44 203 320 2609 phone number
    International
    +1 (888) 850-3958
    Click up if you have successfully reached Booking.com by calling +1 (888) 850-3958 phone number 38 38 users reported that they have successfully reached Booking.com by calling +1 (888) 850-3958 phone number Click down if you have unsuccessfully reached Booking.com by calling +1 (888) 850-3958 phone number 296 296 users reported that they have UNsuccessfully reached Booking.com by calling +1 (888) 850-3958 phone number
    United States
    +44 208 612 8000
    Click up if you have successfully reached Booking.com by calling +44 208 612 8000 phone number 34 34 users reported that they have successfully reached Booking.com by calling +44 208 612 8000 phone number Click down if you have unsuccessfully reached Booking.com by calling +44 208 612 8000 phone number 29 29 users reported that they have UNsuccessfully reached Booking.com by calling +44 208 612 8000 phone number
    8%
    Confidence score
    United Kingdom
    +353 14 283 000
    Click up if you have successfully reached Booking.com by calling +353 14 283 000 phone number 8 8 users reported that they have successfully reached Booking.com by calling +353 14 283 000 phone number Click down if you have unsuccessfully reached Booking.com by calling +353 14 283 000 phone number 9 9 users reported that they have UNsuccessfully reached Booking.com by calling +353 14 283 000 phone number
    Ireland
    +61 292 559 200
    Click up if you have successfully reached Booking.com by calling +61 292 559 200 phone number 28 28 users reported that they have successfully reached Booking.com by calling +61 292 559 200 phone number Click down if you have unsuccessfully reached Booking.com by calling +61 292 559 200 phone number 33 33 users reported that they have UNsuccessfully reached Booking.com by calling +61 292 559 200 phone number
    Australia
    +64 93 004 670
    Click up if you have successfully reached Booking.com by calling +64 93 004 670 phone number 1 1 users reported that they have successfully reached Booking.com by calling +64 93 004 670 phone number Click down if you have unsuccessfully reached Booking.com by calling +64 93 004 670 phone number 2 2 users reported that they have UNsuccessfully reached Booking.com by calling +64 93 004 670 phone number
    New Zealand
    +43 120 5550
    Click up if you have successfully reached Booking.com by calling +43 120 5550 phone number 0 0 users reported that they have successfully reached Booking.com by calling +43 120 5550 phone number Click down if you have unsuccessfully reached Booking.com by calling +43 120 5550 phone number 0 0 users reported that they have UNsuccessfully reached Booking.com by calling +43 120 5550 phone number
    Austria
    +32 22 075 800
    Click up if you have successfully reached Booking.com by calling +32 22 075 800 phone number 3 3 users reported that they have successfully reached Booking.com by calling +32 22 075 800 phone number Click down if you have unsuccessfully reached Booking.com by calling +32 22 075 800 phone number 5 5 users reported that they have UNsuccessfully reached Booking.com by calling +32 22 075 800 phone number
    Belgium
    +45 33 443 340
    Click up if you have successfully reached Booking.com by calling +45 33 443 340 phone number 0 0 users reported that they have successfully reached Booking.com by calling +45 33 443 340 phone number Click down if you have unsuccessfully reached Booking.com by calling +45 33 443 340 phone number 0 0 users reported that they have UNsuccessfully reached Booking.com by calling +45 33 443 340 phone number
    Denmark
    +358 961 291 700
    Click up if you have successfully reached Booking.com by calling +358 961 291 700 phone number 0 0 users reported that they have successfully reached Booking.com by calling +358 961 291 700 phone number Click down if you have unsuccessfully reached Booking.com by calling +358 961 291 700 phone number 0 0 users reported that they have UNsuccessfully reached Booking.com by calling +358 961 291 700 phone number
    Finland
    +33 153 251 312
    Click up if you have successfully reached Booking.com by calling +33 153 251 312 phone number 0 0 users reported that they have successfully reached Booking.com by calling +33 153 251 312 phone number Click down if you have unsuccessfully reached Booking.com by calling +33 153 251 312 phone number 0 0 users reported that they have UNsuccessfully reached Booking.com by calling +33 153 251 312 phone number
    France
    +49 211 9098 5000
    Click up if you have successfully reached Booking.com by calling +49 211 9098 5000 phone number 2 2 users reported that they have successfully reached Booking.com by calling +49 211 9098 5000 phone number Click down if you have unsuccessfully reached Booking.com by calling +49 211 9098 5000 phone number 2 2 users reported that they have UNsuccessfully reached Booking.com by calling +49 211 9098 5000 phone number
    Germany
    +39 683 365 700
    Click up if you have successfully reached Booking.com by calling +39 683 365 700 phone number 0 0 users reported that they have successfully reached Booking.com by calling +39 683 365 700 phone number Click down if you have unsuccessfully reached Booking.com by calling +39 683 365 700 phone number 0 0 users reported that they have UNsuccessfully reached Booking.com by calling +39 683 365 700 phone number
    Italy
    +47 21 052 300
    Click up if you have successfully reached Booking.com by calling +47 21 052 300 phone number 0 0 users reported that they have successfully reached Booking.com by calling +47 21 052 300 phone number Click down if you have unsuccessfully reached Booking.com by calling +47 21 052 300 phone number 0 0 users reported that they have UNsuccessfully reached Booking.com by calling +47 21 052 300 phone number
    Norway
    +48 224 892 000
    Click up if you have successfully reached Booking.com by calling +48 224 892 000 phone number 0 0 users reported that they have successfully reached Booking.com by calling +48 224 892 000 phone number Click down if you have unsuccessfully reached Booking.com by calling +48 224 892 000 phone number 0 0 users reported that they have UNsuccessfully reached Booking.com by calling +48 224 892 000 phone number
    Poland
    +351 211 208 000
    Click up if you have successfully reached Booking.com by calling +351 211 208 000 phone number 1 1 users reported that they have successfully reached Booking.com by calling +351 211 208 000 phone number Click down if you have unsuccessfully reached Booking.com by calling +351 211 208 000 phone number 0 0 users reported that they have UNsuccessfully reached Booking.com by calling +351 211 208 000 phone number
    100%
    Confidence score
    Portugal
    +46 851 758 000
    Click up if you have successfully reached Booking.com by calling +46 851 758 000 phone number 0 0 users reported that they have successfully reached Booking.com by calling +46 851 758 000 phone number Click down if you have unsuccessfully reached Booking.com by calling +46 851 758 000 phone number 0 0 users reported that they have UNsuccessfully reached Booking.com by calling +46 851 758 000 phone number
    Sweden
    +41 442 003 850
    Click up if you have successfully reached Booking.com by calling +41 442 003 850 phone number 0 0 users reported that they have successfully reached Booking.com by calling +41 442 003 850 phone number Click down if you have unsuccessfully reached Booking.com by calling +41 442 003 850 phone number 0 0 users reported that they have UNsuccessfully reached Booking.com by calling +41 442 003 850 phone number
    Switzerland
    +86 216 080 7200
    Click up if you have successfully reached Booking.com by calling +86 216 080 7200 phone number 0 0 users reported that they have successfully reached Booking.com by calling +86 216 080 7200 phone number Click down if you have unsuccessfully reached Booking.com by calling +86 216 080 7200 phone number 0 0 users reported that they have UNsuccessfully reached Booking.com by calling +86 216 080 7200 phone number
    China
    +852 29 558 700
    Click up if you have successfully reached Booking.com by calling +852 29 558 700 phone number 0 0 users reported that they have successfully reached Booking.com by calling +852 29 558 700 phone number Click down if you have unsuccessfully reached Booking.com by calling +852 29 558 700 phone number 1 1 users reported that they have UNsuccessfully reached Booking.com by calling +852 29 558 700 phone number
    Hong Kong
    +60 322 967 800
    Click up if you have successfully reached Booking.com by calling +60 322 967 800 phone number 2 2 users reported that they have successfully reached Booking.com by calling +60 322 967 800 phone number Click down if you have unsuccessfully reached Booking.com by calling +60 322 967 800 phone number 1 1 users reported that they have UNsuccessfully reached Booking.com by calling +60 322 967 800 phone number
    33%
    Confidence score
    Malaysia
    +63 29 882 000
    Click up if you have successfully reached Booking.com by calling +63 29 882 000 phone number 5 5 users reported that they have successfully reached Booking.com by calling +63 29 882 000 phone number Click down if you have unsuccessfully reached Booking.com by calling +63 29 882 000 phone number 9 9 users reported that they have UNsuccessfully reached Booking.com by calling +63 29 882 000 phone number
    Philippines
    +65 66 033 400
    Click up if you have successfully reached Booking.com by calling +65 66 033 400 phone number 3 3 users reported that they have successfully reached Booking.com by calling +65 66 033 400 phone number Click down if you have unsuccessfully reached Booking.com by calling +65 66 033 400 phone number 5 5 users reported that they have UNsuccessfully reached Booking.com by calling +65 66 033 400 phone number
    Singapore
    +27 216 812 520
    Click up if you have successfully reached Booking.com by calling +27 216 812 520 phone number 24 24 users reported that they have successfully reached Booking.com by calling +27 216 812 520 phone number Click down if you have unsuccessfully reached Booking.com by calling +27 216 812 520 phone number 18 18 users reported that they have UNsuccessfully reached Booking.com by calling +27 216 812 520 phone number
    14%
    Confidence score
    South Africa
    +886 287 268 300
    Click up if you have successfully reached Booking.com by calling +886 287 268 300 phone number 0 0 users reported that they have successfully reached Booking.com by calling +886 287 268 300 phone number Click down if you have unsuccessfully reached Booking.com by calling +886 287 268 300 phone number 2 2 users reported that they have UNsuccessfully reached Booking.com by calling +886 287 268 300 phone number
    Taiwan
    +971 44 358 200
    Click up if you have successfully reached Booking.com by calling +971 44 358 200 phone number 8 8 users reported that they have successfully reached Booking.com by calling +971 44 358 200 phone number Click down if you have unsuccessfully reached Booking.com by calling +971 44 358 200 phone number 2 2 users reported that they have UNsuccessfully reached Booking.com by calling +971 44 358 200 phone number
    60%
    Confidence score
    UAE
    +54 115 296 5600
    Click up if you have successfully reached Booking.com by calling +54 115 296 5600 phone number 0 0 users reported that they have successfully reached Booking.com by calling +54 115 296 5600 phone number Click down if you have unsuccessfully reached Booking.com by calling +54 115 296 5600 phone number 0 0 users reported that they have UNsuccessfully reached Booking.com by calling +54 115 296 5600 phone number
    Argentina
    +55 113 956 4000
    Click up if you have successfully reached Booking.com by calling +55 113 956 4000 phone number 0 0 users reported that they have successfully reached Booking.com by calling +55 113 956 4000 phone number Click down if you have unsuccessfully reached Booking.com by calling +55 113 956 4000 phone number 0 0 users reported that they have UNsuccessfully reached Booking.com by calling +55 113 956 4000 phone number
    Brazil
    +52 555 047 1800
    Click up if you have successfully reached Booking.com by calling +52 555 047 1800 phone number 0 0 users reported that they have successfully reached Booking.com by calling +52 555 047 1800 phone number Click down if you have unsuccessfully reached Booking.com by calling +52 555 047 1800 phone number 2 2 users reported that they have UNsuccessfully reached Booking.com by calling +52 555 047 1800 phone number
    Mexico
    More phone numbers
  3. Booking.com emails
  4. Booking.com address
    Herengracht 597, Amsterdam, 1017CE, Netherlands
  5. Booking.com social media
  6. Janet
    Checked and verified by Janet This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Nov 02, 2025
  7. View all Booking.com contacts
Booking.com Category
Booking.com is ranked 1 among 60 companies in the Travel Agencies and Tour Operators category
#01 Booking.com Booking.com #02 Expedia Expedia #03 redBus redBus #04 Hotels Combined Hotels Combined #05 Guest Reservations Guest Reservations

Most discussed complaints

this is a scam!
3
(opinions to this review)
 Unacceptable accomodation
1
(opinions to this review)
 Booking a hotel room
1
(opinions to this review)
 Airport taxi
1
(opinions to this review)
Booking.com Alternatives
Expedia 1412 reviews Rehlat 604 reviews GoToGate 527 reviews eDreams 1845 reviews Hayat Vacations 4 reviews