Booking.com review: Customer service / products

3 Experiences with booking.com

Nov 22. I rented an apartment in Valencia with pictures of a terrace. We arrived and there was no terrace. The landlord said it was a different apartment yet the pictures were on my booking.

Oct 23. I went to Cypress having picked an aparthotel with a pool. The hotel was basically closed for renovations, I could have still used the apartment but chose not to. I walked and checked myself into the nearest aparthotel I could find as I had never been to cypress and did not know where I was.

The original booking was refunded, but I was not compensated in any way for the inconvenience and extra cost I incurred.

Apartment 3 in Turkey, Furnished apartment with pool.

On arrival, the apartment has obviously not been cleaned for some time and the pool was like a pea soup and obviously not safe to use. The landlord sent people to clean, but this should have been done pre check in. After a week I asked when the cleaning and linen service would be. They said there was none...A holiday apartment with no linen service...am I supposed to travel with bedsheets... The landlord agreed to change the sheets only after I advise i would be checking out early. Once again though, root cause, booking.com lack of any kind of QA.

When I made this booking, I also opted for an airport transfer, booking.com booked the airport transfer, TO THE WRONG ADDRESS.

I find it amazing that such an unprofessional organisation like booking.com is actually allowed to survive. I will find alternate booking methods for the future, I would suggest everybody does the same.