CB Travel Agencies and Tour Operators Booking.com Complaints #2-21

Booking.com review: Terrible customer service

Lisa Zhang of US

Jun 13, 2026 11:56 am UTC

Verified customer

Featured review

I need their help to make a name correction, they told me to contact the airline company, I contacted the airline company, they said I will send my passport information to booking.com and booking will forward the information to the airline company. I called booking customer service again and told them what they need to do, the guy help me said that I will send the passport information to him, and he will help mig to change the name.
The day before my journey, they send an email to me and told me that they could not help me with the name correction and I need to rebook my journey. They said that they have tried to call me, but I did not get any missed phone call...
I wrote an email again and asked them to send my passport phones to the email adress that I got från Lufthansa, they answered me that they can not help me with that. ...

Recommendation: You will never thust booking.com

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Booking.com Contacts

Booking.com phone numbers

+44 203 320 2609

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International

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United States

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9%
Confidence score

United Kingdom

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Ireland

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Australia

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New Zealand

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Austria

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Belgium

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France

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Germany

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Italy

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100%
Confidence score

Portugal

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Switzerland

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33%
Confidence score

Malaysia

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Singapore

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14%
Confidence score

South Africa

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60%
Confidence score

UAE

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Brazil

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Mexico

More phone numbers

Booking.com emails

customer.service@booking.com

100%
Confidence score: 100%

p.downham@booking.com

Booking.com address

Herengracht 597, Amsterdam, 1017CE, Netherlands

Booking.com social media
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Jun 26, 2026
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