CB Travel Agencies and Tour Operators Booking.com Complaints #2-21

Booking.com review: Romana booking support partner agent

Alaa D. of US

Jun 17, 2026 4:21 am UTC

Verified customer

Featured review

A massive thank you Mohamed and Romana P. team

I want to express my deepest gratitude to the Booking team for their exceptional support recently. When managing premium guest experiences, ensuring absolute digital security and smooth operations is crucial, and this team truly delivered.

I was thoroughly impressed by their quick initial response time. More importantly, they dedicated over two hours to carefully investigating a complex cyberattack. They didn't just rush through the process, they worked diligently until the problem was completely resolved.

Throughout the entire ordeal, the team handled the situation with in credible enthusiasm, absolute clarity, and a strong sense of collaboration. Their empathy and consistent positive vibes turned a highly stressful technical issue into a reassuring experience.

Thank you for protecting the business and keeping everything running smoothly

Best regards,
Alaa

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Booking.com Contacts

Booking.com phone numbers

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9%
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France

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Germany

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100%
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33%
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14%
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60%
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Mexico

More phone numbers

Booking.com emails

customer.service@booking.com

100%
Confidence score: 100%

p.downham@booking.com

Booking.com address

Herengracht 597, Amsterdam, 1017CE, Netherlands

Booking.com social media
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Jun 26, 2026
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