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CB Travel Agencies and Tour Operators Booking.com Complaints #2-21
Booking.com

Booking.com review: False advertising & double decution of payment needs reversal

E
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7:01 am UTC
Verified customer The reviewer confirmed their account using Facebook. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Botha
South Africa
1.0

bad poor not good at all COMPARE MY PHOTOS TOWARDS THE ONES ON WEBSITE

Liked · Good Morning,
attached also find the next place receipst that i paid and then they deducted again
I am writing to formally request a refund for my recent stay at your property. Unfortunately, the experience was extremely disappointing and did not meet the standards advertised on your website.

Upon arrival, I discovered that the room I specifically requested with a jacuzzi was not functioning. The tub had insufficient water supply, and the prop inside was drilled and not operational. Additionally, the environment was very noisy, with a pool table located next to the room. The constant sound of balls clicking and loud conversations made it impossible to rest. Despite asking the staff to be more considerate, our requests were ignored, and doors were slammed. At 3 AM, people were making noise, slamming the entrance gate, and revving cars outside.

Due to these conditions, we had no choice but to book another place for the remainder of our stay, which placed us under severe financial strain as we had to pay for two lodgings. This situation has left us out of budget for the month.

I strongly urge your company to review the properties you advertise to ensure they are up to date and accurately represented. I am requesting a full refund for this stay as compensation for the inconvenience and additional expenses incurred. curtain counld not close property. spotlight on your room all night bright room bedding torn.
I have taken photos to support my complaint and will email them separately.
we left after work on friday so we came late and just wanted to have a relaxed evening because we were there for te saturday moring for my fathers funeral and we were so tired no sleep NOT ACCEPTABLE

Thank you for your urgent attention to this matter.and now new booking that was paid and made long time ago they deducted the mney again and will not come back to me!

Sincerely, Bessie [protected]

Disliked · no noise better concditions not a good place to stay at all will not tell anyone about this place and now and it says no disturbances after 10pm

Recommendation: please make sure that the photos correspond with the place

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    Herengracht 597, Amsterdam, 1017CE, Netherlands
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    Jun 26, 2026
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Booking.com Category
Booking.com is ranked 1 among 50 companies in the Travel Agencies and Tour Operators category
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this is a scam!
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 Escalation – charge without booking confirmation still unresolved
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