CB Travel Agencies and Tour Operators Booking.com Complaints #2-21

Booking.com review: Disappointed - will never use again and will cancel all upcoming bookings

Ghost8789

Jun 04, 2026 10:28 am UTC

Featured review

My friends and I booked flights which were cancelled by the airline. It has been potluck as to who has received a refund. Despite numerous calls - a number of us are being given the run around by call centre staff.
Exceptionally poor service - and no accountability.
I have emailed Bookings CEO Glen Fogel and lodged a formal complaint via ACCC.

We are also in the process of now cancelling all upcoming bookings for our trip and will use a more reliable service.

Recommendation: Do not use

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Booking.com Contacts

Booking.com phone numbers

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9%
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France

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100%
Confidence score

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33%
Confidence score

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14%
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60%
Confidence score

UAE

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Mexico

More phone numbers

Booking.com emails

customer.service@booking.com

100%
Confidence score: 100%

p.downham@booking.com

Booking.com address

Herengracht 597, Amsterdam, 1017CE, Netherlands

Booking.com social media
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Jun 26, 2026
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