CB Travel Agencies and Tour Operators Booking.com Complaints #2-21

Booking.com review: Booking.com refund policy

wfreeman.comp of US

Jul 14, 2026 2:02 pm UTC

Verified customer

Featured review

I booked a property via booking.com and was sent a separate message by the property asking for payment on a different site. After reaching out to booking.com, they confirmed it was a real property. However, upon arriving to the property, we learned it was a scam. As a result, we booked a new place. Booking.com then promised a to cover the cost difference between the original booking and the new one. After a number of emails and a call, I was finally able to receive a credit for the difference in the cost. However, during the call I was told that I would be able to transfer the credit to my bank account. I confirmed this was the case. When I went to transfer the credit, there was no option, so I reached back out to booking.com. After a number of messages, I was told that because I did not have the promise of being able to transfer to a bank in writing, I would not be able to do so. I was misled about the potential refund options and was stuck with credits that can only be used on booking.com.

Claimed loss: $320

Desired outcome: I would like either like the amount credited sent to my account, or I would like an increase in the amount provided as a credit.

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Booking.com Contacts

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8%
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100%
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33%
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Mexico

More phone numbers

Booking.com emails

customer.service@booking.com

100%
Confidence score: 100%

p.downham@booking.com

Booking.com address

Herengracht 597, Amsterdam, 1017CE, Netherlands

Booking.com social media
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Aug 12, 2026
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