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CB Travel Agencies and Tour Operators Booking.com Bait and switch scam by foreign business against US customers
Booking.com

Booking.com review: Bait and switch scam by foreign business against US customers

Q
Author of the review
10:00 am EDT
Verified customer The reviewer confirmed their account using Google. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I booked a 10 day stay through this company's website for $1073.79 including taxes and fees. At checkout, the hotel charged me $1274.12. When I asked for an explanation, was told, "oh Booking.com always cheat their customers using lies and false pricing just to get you to book thru them. I contacted Booking.com by email because I was unable to reach by phone after 10 attempts. Booking.com gave me many excuses, intentionally delayed resolving the matter after I sent all requested documents. It is very frustrating because the customer service agents have thick accents and there's also language barriers which induce more frustration and annoyance. To date 6/1/2024, Booking .com has not made the situation right, due to their repeated scams of bait and switch and not resolving the matter at the earliest possible moment. I requested a full and complete refund for the entire stay. Booking.com has ignored that request. I am taking all legal actions against this BOGUS FOREIGN business. I want a full refund in the amount of $1274.12 for my time.

Claimed loss: $1274.12

Desired outcome: Full refund in the amount of $1274.12 by June 10, 2024.

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  1. Booking.com Contacts

  2. Booking.com phone numbers
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    8%
    Confidence score
    United Kingdom
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    100%
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    Portugal
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    33%
    Confidence score
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    14%
    Confidence score
    South Africa
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    60%
    Confidence score
    UAE
    +54 115 296 5600
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    Mexico
    More phone numbers
  3. Booking.com emails
  4. Booking.com address
    Herengracht 597, Amsterdam, 1017CE, Netherlands
  5. Booking.com social media
  6. Janet
    Checked and verified by Janet This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jul 14, 2025
  7. View all Booking.com contacts
Booking.com Category
Booking.com is ranked 1 among 61 companies in the Travel Agencies and Tour Operators category
#01 Booking.com Booking.com #02 Expedia Expedia #03 redBus redBus #04 Hotels Combined Hotels Combined #05 Guest Reservations Guest Reservations

Most discussed complaints

this is a scam!
3
(opinions to this review)
 Booking a hotel room
1
(opinions to this review)
 The property
1
(opinions to this review)
 Hotel booking was not allowed to stay manager told me there was no booking under my name
1
(opinions to this review)
 1799624761523491395
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