Booking.com
Reviews and Complaints

Guest name:
Debby Lennard
Check-in:
Sun 16 Jun 2019
Check-out:
Tue 18 Jun 2019
Property name:
Neoresid - Résidence Les Jardins de Mozart
Booking number:
[protected]

I arrived at the apartment as per their email between 15.00 and 18.00 when they said someone would be there to check me in. There was no one there. I used door code I was given in case I was late, to get in. I opened the key box but no keys for the apartment 115. I tried to ring. One number went to VM, the other was unobtainable. I emailed. I then left for an hour and came back. Still no one and no keys. It was now getting on for 17.00. I had to obtain alternative accommodation at greater cost and inconvenience. I emailed and asked for a refund.

This has been refused. I am appalled. I wish to escalate this to you. The provider is either incompetent and has no customer service, or a fraudster. Either way I would appreciate your assistance in getting my money returned. My telephone number is [protected] and my email is [protected]@icloud.com

Regards

Debby Lennard

I will never book a hotel through booking again. Last time I booked a hotel was in Ilford, London, the hotel has canceled my booking when I arrive because someone has taken the room. The guy at the reception was so Racist. We were so tired when I and my mum arrived telling us to leave immediately from the hotel or he will be rude with us. I really will never ever book a hotel through booking. We were treated like thieves. Despite, I have booked through my credit card and when I receive an email that there is a problem in the credit, I have called them that I will pay by cash and they have told me that there's no problem and they confirm that by email. The worst experience ever !

More like Booking.Wrong! Failing Customers!
Booking.com should be called Booking.wrong!

When things go wrong Customers deserve a Booking agency that support their customer base rather than the Hotels / etc !

Booking.wrong failed us dreadfully with our claim against a B&B / Guest house ([protected] at Laurel Cottage).

Conflicting as usual responses from Booking.wrong!

First they ask for proof of our complaints so we tried to add pictures they they tell us we should of made the complaint while in this B&B Guest house!

WE found nowhere in the very busy Windermere Cumbria to change too and we were worried we would be made to leave if we dared to complain, We had very justifiable reasons to wait until we left.
The owner made it clear they did not have a complaints process, upon entering we as a same sex couple felt judged if we should even be allowed to take up our expensive booking or £78.75 per night! Then the owner said something like "If you have anything nice to say tell us, but if you don't well...!" Nothing!

WE had legitimate grounds to complain where the Owners living at this B&B Guest house chose to Text us out of the blue about what we wanted for breakfast we stated clearly on their chalkboard rather than simple knock on our door or leave a note!

We did not expect an text and had our phone off on charge.

We went hungry that morning again and did not get our Paid Breakfast !

The place was poor and Booking.wrong would not entertain our legitimate complaint!

A Disabled man and his partner on a honeymoon!

Shame on Booking.com Booking.WRONG!

I booked a room on booking.com. Immediately, I noticed the room description was deceptive. It had no television. It said "individually climate controlled". When I contacted the property owner OTTO, I was told that the room had a "fan" but no AC. I told him I did not feel comfortable and would like to cancel. He told me I could not cancel. He talked me into keeping the reservation and "trying" it for one night. Later, there was a death and I was unable to make my trip. I notified OTTO, and he totally ignored my problems and immediately began demanding a time of arrival or money. I told him that was not going to happen. I was 5 hours away on the opposite coast. Then he started soliciting me for payment on paypal. I began to ignore him and he finally marked me as a no show. Booking.com notified me the booking was canceled...no problem. Until the next morning when OTTO actively and aggressively began HARRASSING me while I was working. Multiple calls, texts, Whatsapp calls and messages, harrassing my assistant, etc. He sent me threatening messages about "reporting" me, whatever that means. I had enough. I told him to stop, blocked him; and, called Corporate office of booking.com. I REPORTED his actions and they apologized and said they would contact him and advise that he cease and desist. Bad situation made exponentially horribly worse by a greedy, insensitive person. Good bye, and good riddance, OTTO. Oh, and by the way, if you truly "want people to leave a better person than when they arrived", it might be a good idea to treat them with dignity and respect and understanding and grace/mercy BEFORE you ever even meet them!

This hotel again has deveiving photo. I booked 2 rooms for price of about $500/night in total. The reason I booked this hotel wirh this price was to use private pool (walk out from the room). Pool appeared long and big in the picture but when we arrived it was about 2x bath tub size and it was so dirty... none of my family member used it since it appeared so outdated and dirty. I am not sure if they have claned the pool and fence... i only swam 15min and came out... the hotel also charges $100 extra to keep water heated... so I spent way too much what I can't use...

Most hotel look same upon arrival but this hotel and ocean palace hotel in your website are posting deceiving pictures of the hotel.. please ask hotel to post only current photos of their facility not the photos of when they were built.

Confirmation number: [protected]
PIN code: 5443

I have made a booking for 3 apartments for 3 nights for 20 people.
The confirmation stated 3 aparments with 20 beds.

However, through a series of messages with the property owner, revealed:
a) There is only 3 double beds
a) 3 of the beds are baby cots and not adult beds.
b) Asked to sleep on the floor, because short of beds.
c) Asked to bring 10 sleeping bags, because short of beds.
d) The owner only have one apartment, contrary to the 3 apartments as per website.

Please kindly look into the above confirmation.
Below are the messages:

Confirmation number: [protected]

You have a new message from CASA DI DONNA INES

You have a new message from CASA DI DONNA INES
CASA DI DONNA INES said:
Hello, nice to meet you! i want to know which is the age of the people come to my house and i want to tell you that the bed are three double bed and three cots, one little cot for baby and three couches. Somebody will have to sleep on the floor. The taxes are 3.50 euro for person for day that you will have to pay to me and i will pay taxes in Rome for you.

Please reply to this email to respond to the property.

Most recent messages

You
All 20 people are above 30 years old. We will need 20 beds. Your website shows there is a sofa bed in the living room and each apartment can sleep 8 people. Can you provide 20 beds?
10 Jun 2019

CASA DI DONNA INES said:
Is very diffficult to find other 10 bed for the house, can you bring 10 sleeping bag? You are so many people and i can't pay supplement for just one day for you. Do you understand me?

Please reply to this email to respond to the property.

You
I think you are not aware of the complete booking. I have booked 3 apartments and you replied that each apartment has 3 double beds. That is 3 x 2 x 3 = 18 beds. If you can use the sofa beds (as mentioned in your website) that would be great. 3 apartment for 20 people.
10 Jun 2019

CASA DI DONNA INES said:

I have just 1 apartment of 125 mq

Dear Sir/Ma'am,
I had booked a hotel throgh you in Puri from 31/05/2019 to 04/06/2019 ( 3 king size a/c/ room in hotel Gouri palace via Goroomgo ( Booking ID : [protected] ).
I had made a payment of Rs.4000/- to hotel through a link of' Payumoney', which was given by hotel.

Unfortunately I could not go there due to natural calamity ( storm FANI ) and scarcity of proper electrification and convience.
As per the free cancellation policy I cancelled the trip through you on 27/05/2019 and also informed the Goroomgo( hotel ) about it.
I have repeatedly contacted the hotel for the Refund of money, which is yet to be solved.
So, I request you to take initiative for the Refund of money as soon as possible.
Thanks and Regards,
SATYABRATA BOSE( E-mail: [protected]@gmail.com )

Dear sirs,

i booked hotel Vinccy Lys from 3-6 may, double or twin bed, which is described :26 m²
Bath fot 1 adoult in 1 child 3 yeras old. I have arivved at hotel around 00:30 4. may and they gave me keys to my room (511). Room Was small around 10-12 m2, bed was 140x 190cm, there was no bath. Shower has no hot warm. There was so litlle space tahat was no room for suitcase to be on the floor. Next day i said that this is not the room i reserved and they said that there is no other rooms, if i want to change room i have to said that next mornig till 8am (after i chcked in came other guest who arrived with the same plane as i and have normal rooms). On booking was still free rooms all the time. On 5 may they finally changed my room. I get room which i actually resreved and paid (i have to paid before they gave me keys). After i checked out i want to speak with manager. i want half of my money back, because they gave me room wihic fit for 1 pereson and is cheapar then my. They didn't want to hear nothing about that. In adittion i gave you photo of toloris (red is room in whic they plače me and my child). On the whole hotrel there is no such small room. I would like to have half my money back, because the room they gave me is 50% cheaper from that i paid and resreved.

Kind regards, [removed]

I booked a room at Batu Ferringhi Beach Villa in Penang (booking#[protected]), and followed direction as given (the place is stated close to Double Tree Hilton). upon arrival to the destination, the Batu Ferringhi Beach Villa could not be located. I have asked Grab driver twice but failed to identify the villa. I asked Hilton Hotel staff to drive me to location, the driver told me that the location which is shown in the map: no more exist

Please refund accordingly

I reserved two hotels via booking.com (as a regular customer), and both properties in Tel Aviv had serious safety, false, location, and service issues. Hotels have refused to cooperate, and booking.com has not been helpful at all in resolving the matters. I do not want to pay for service not rendered as advertised or for inferior hotels. Dirty properties, etc. Booking.com only cares about their profit and not assisting customers. Yet they love taking the commissions. They are a terrible company when it comes to the needs and concerns of customers and simply hang up on me, tell me that they will intervene when they don't, or respond. Such abuse should not be acceptable.

This complaint is in regard to a booking.com reservation (confirmation #[protected]). I booked 5 nights stay at Dream Loft Residencies and made a payment in full, directly to the Dream Loft Residencies. Dream Loft Residencies have a strict policy of checking hours between 14:00 and 21:00. With this in mind, I put a call to booking.com asking to notify Dream Loft Residencies that my 18 years old son is running late, because his train is being delayed at the boarder patrol. One of Booking.com representative, promptly telephoned Dream Loft Properties, and spoke with Dream Loft Residencies representative, to notify that my son will be arriving an hour later. Booking.com representative also send an email, stating that she spoke with Dream Loft Residencies to keep reservation for my son. When my son arrived at 22:00, nobody was available to check him in. Few hours later I received an email from booking.com stating that Dream Loft Residencies cancelled the TOTAL stay, all 5 nights, and re-rented this room to another guest. Dream Loft Residencies refused to reimburse me, even partially. They kept the total payment for 5 nights reservation while re-renting the room to another quest for the same exact dates. Booking.com is unable to help me in obtaining reimbursement, citing the "no-show' policies of Dream Loft Residencies that I was not made aware of. If I was aware of such policies, I would never make this reservation.
Please help me to solve the reimbursement issue. Not only my son was left stranded in a foreign country, he was forced to urgently find another place to stay at substantially higher price.
Sincerely,
Lidia Djosan

I booked a motel in Rotorua through booking.com it was around nzd 126 and they charged me nzd 1041.62. I tried to contact customer services but still no positive reply. My bank statement shows charged by b.com amsterdam hotel. I already blocked my cc.
Beware of booking.com they compromise cc details to third party. Will never book it them again. Very disappointed I was booking through them from almost 8 years.
Can you please sort it out for me.

Hello,

I'm writing to express my discontent about my reservation made on booking, number: [protected].

I stayed at the Ryerson University International Living Learning centre. And the reason I booked this Hotel was the 12pm check-in, as seen in the attached image, as my flight was arriving to Toronto at 6am, so I needed a place early. I even requested early check-in through Booking...However, when I got there I was told I couldn't check in until 4pm. This means I had to wander for four hours, carrying the luggage with me, just because Booking gave me the wrong information. I want to express my formal complaint about this, and demand a fair compensation. I paid for a 12pm to 12 pm service, and I was given a 4pm/11am service, 5 hours less than promised.

Please let me know if you consider this is acceptable, or if I should expect an apology and a compensation.

Many thanks,
Jose

I tried making a reservation at Hyatt Hotel in Short Pump, VA. Booking.com made it look like I was at Hyatt Hotel in Short Pump, VA but my reservation went to Hyatt Place in Innsbrook which is nearby. All my family is at Hyatt Hotel! And they will cancel but keep all my money. This is bad and makes Richmond and Short Pump, VA look bad for tourists.

Dear Sir / Madam,

I am writing to you to raise an issue about: Customer of Booking

The issue that I have experienced was: I booked the hostel via booking.com and checked all the reviews (total ranking was 4.6 out of 5) I chose the way to pay at the property and I did not expect something unusual. When I went there and checked-in, in the shared room there was nothing at the basic. Anything provided for my luggage to set safe or anything for my things to be put. I asked the receptionist to cancel my booking and at least to get refunded with half of the price I paid, because I did not stay there, as I checked-in, went to the room, saw the condition and left to cancel, but the guy did not speak english and said only it is not possible.

It occurred on: 19/05/2019

This meant that I was traveling since 2 days and I was very tired and got wet in the morning in the airport. Plus, I could not find any place to stay that day but luckily at the end I could find a place. Yet it affected me morally and financially.

I would like to get refunded by the amount I paid. It was 15.50 Eur

I look forward to your prompt response on this matter. As recommended by Trading Standards, I would like to keep a complete record of my case, so please reply back via this email account.

Yours faithfully,
Parvin Abdurahmanov

Booking Reference [protected]

Square Plasky, 92
Brussels Belgium
1030

I received a coupon offer for $60 off my next booking by a certain date. I actually had two reservations before the deadline, one did not qualify for dollar amount, the other did. For travel reasons I had to switch the higher priced one and the re- booking was made a day after the deadline. Because the switch was made a day late, the refuse to honor the coupon, although the cancellation of the one I was replacing was done as per their policy. I feel the refusal is bad business as I will no longer use them.

My booking in Rome 9-14 July was deleted due to reason caused by booking contrcated with Domus del Corso Hotel
I providde all necessary information to your costumer service department ref, number etc
My Bank transferd the money of 206, 25 EUR and so far I did not get my money.
The Bank told me that the main problem solved by booking.com contacting such an uncertain hotel so I should contact You.
Please make neccesery steps to transfer to my Bank A/C the money transfered to the hotel.
Thank you very much
Istvan Susuk

I made reservation for 5 nights on booking.com only hotel left in area due to college graduation going on. I was not there for that. Hotel was very large on outside not bad shape could use some work. Inside lobby was clean . Well got to my room doors don't shut locks didn't work. Holes on ceiling, towels had hoes in then the fan in bathroom no cover on and filthy. Tub had mold around top, the only chair in room was filthy and gross the bed had a protective cover but was gross the sheets seemed to be clean. Since i has my dog with me the door was an issue so I requested new place they sent me to another room same issue with door and lock room was just as bad I have pictures for you to see. They just kept telling me well we lock unlock door for you No! I stayed one night and found another place for the next 4 days totally disgusted want money back they told me to contact you guys! Had to go ask for toilet paper cause the one that was there unwrapped when I opened looked like it had been dunked in water and left to dry !
Denise Dunning

Booking.com sent me an email that stayed last minute bookings with agree Cancellation. I opened the email and several hotels popped up. I chose one and booked a one night stay. I use both booking.com and Hampton inn for years, 16-20 might Booking's a year. The builder we were to see cancelled at the last minute because of illness. We were two hours into a three hour trip and had to turn around and head home. Thinking we had Free Cancellation we did not proceed to the destination. We tried to cancel but we're told there was no Free Cancellation on that room. This is a true bait and switch. There was no screen that popped up stating this room does not have Free Cancellation before booking so you would think it was cancellable. Needless to say booking.com gave me the runaround. Someone will get back to you in a couple days, someone will get back to you in a couple days etc etc. Never any answer to numerous emails. The hotel refused to rectify the situation as it was booking.com that stole our money. We are retired and $170 is a lot of money to us.

Confirmation no [protected]. This booking was fully paid. As it was made on the incorrect date we asked to change the date of the booking. This was done one month prior to the booking date. The booking is for 10 days. Booking.com refuse to change the date of the booking or cancel the reservation, therefore we have to pay 10 days of accommodation although we are unable to use it. We offer to pay a cancellation fees to no avail. I think this is very unfair, actually a robbery, and unless it is rectified i will go public with it.
Best regards
Giulia Alberti