Booking.com
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Game and hatred in Booking.com

Yesterday I had a rather curious story, which spoiled my day, exhausted my nerves and emptied my purse.

Booking.com I've been robbed. No, seriously.

So, in order.

I needed to make a reservation for my vacation. As usual, I found a hotel on the portal, which attracted me with its simplicity and convenient location. It was necessary to pay at once that, however, didn't confuse me as I did it earlier.

You probably traveled and know that the Booking is necessary to fill in all the information about the guests, then enter the credit card details and click "Complete the reservation", after which your money will fly to the hotel, and you will become the proud owner of the confirmed reservation.

The money's gone. But the reservation did not appear. I was again thrown to the last page (where credit card data should be hammered), the phrase "it Seems this number is not available on the website please try again or choose another number".

So I encountered for the first time. I have a Genius status which gives me discounts as a frequent traveller. Booking assures me that they have a separate line of support for the owners of Genius status. I call both phones, the answering machine starts talking to me, which informs me that they have a large flow of calls and they can only serve those who have a reservation number. And I would be happy to provide it, but the reservation just did not pass, therefore, I do not have a room. A robotic voice tells me that "if your question is not urgent, email us". And he urgent, he, your OK left, very urgent.
I try to wait on the line, but I constantly repeat "Enter the reservation number." Can't call. Waiting in line - it's useless (I sat for a long time).

Had to write them in support. After some time, they respond and ask to send them a receipt for payment from the Bank. Sending a receipt. Booking informs in writing that the booking has not passed and the refund process has started. I got a call from an employee.

As I was assured by Ksenia (the employee of a Booking), such failure at them - a big rarity and on her memory was the last time a year ago. Okay, apparently, my luck somewhere thumped, in that case. Assure me that this will not happen again, and the refund will be within 48 hours.

Think: okay. Wait for return. But I need to make a reservation. I don't know what my contused stump was thinking. But I take and book the second time the same room in the same hotel. What happened next - guess for yourself?

Correctly. Everything happens according to the same scenario. Again, the money flies away, again does not pass the reservation. As a result, I sit without reservation and without money.

An employee of the Booking advises me to contact the Bank to dispute the transaction, so that I return the funds blocked in the account.

Tinkoff is our best friend (Hello, Tinkoff Bank). In the chat, I explain the situation to the employee, send all screenshots of correspondence with the Booking, as a result, the Bank makes the unlocking of funds in the account and they become available to me again. Since I'm afraid of stealing money from the card, I transfer part of the amount to another account just in case.
An employee of the Bank politely warns me that I need to notify the Booking that there was no re-write-off, which I do. Get the answer that everything will be alright, writing off, then we have solved your problem.

I kind of gasped and went to look for a booking in another hotel (finally Like I've been robbed Booking.com). Found that for the hotel, which I liked, Booking offers 650€. On the website of this hotel I buy a room for 320€ (HALF). This is so, by the way, you can Google the name of the hotel and it will give (as an aggregator) the results of the hotel from the hotel aggregators.

By the time night comes. The negativity slowly all went away, I calmed down, thinking that "yay, everything is fine."
Now.

BAM-340€. BAM -- another -340€ per card.
On the card, the balance is written off and a technical overdraft is formed (minus amount on the debit card).
I first stood the hair on end, and then I was hit Aki Eyjafjallajökull in 2010-m to year.
Tinkoff Bank's support assured me that this technical overdraft does not pose any danger to me, it does not accrue any interest or Commission, thank you for that. As explained by the Bank - first Booking blocked the amount in my account, the Bank canceled the lock. And then the Bank still authorized the amount, although they assured me in a letter that they will not do it. Great school, Town.
Tinkoff promised me that they would challenge the operation, but I need to contact the support service and explain the situation.

During the afternoon conversation with the Booking officer, I asked for additional phone numbers, which I can call to support. I was given 3 rooms.
My fortune had already caught a squirrel, so all 3 rooms were unavailable for the same reasons - the operators did not answer, the robot offered to enter me a reservation number, which is not. Awesome, yeah.

Writing an angry letter of support, I waited. A few hours later, an employee asked me AGAIN for payment documents for transactions. I re-provided them and waited for a refund. Write-offs also occurred in the €.

Today I was returned the money in currency to the currency account. On ruble hung technical overdraft, which I had to cover the transfer between accounts with the next conversion.

The Booking officer briefly replied to my letter that they apologize. I really want them to put that apology as deep into their system as they can. My question is whether they are going to explain the situation or compensate me for the time spent, nerves and money for conversion (about 3 thousand rubles), answered on duty - sorry, we hope that you will continue to use the service.

No. I won't. I lost because Booking.com money, 4 hours of time (in total it took all the proceedings) and a lot of nerves, because I, alas, a very impressionable person and take everything to heart.

Hope you and your schemes and your this attitude and inflated prices once go up in flames.

Choose other services for booking, friends.

P.S. Proof in attache.

QUESTION. Where to write? I have two days of correspondence with support, wrote more than 20 letters of the same, but each time I meet a new employee and requires more information, and then ignores my appeal. Where to complain? Phones not working, emails not getting through, I want to punish them for such, and let them have written that they are not responsible at all for anything (really, unfortunately), but I want justice, or at least the relationship is not such a bestial, as it is now.

I had some guests a few days back and they were really the devil's incarnation. We took such good care of them, but they gave us a really bad review score. When we told booking.com the same, the customer care was not willing at all to help. They kept redirecting me here and there.

I have several hotels under collaboration with booking.com, and this have been the biggest mistake of my life. Never ever partner with them. They expect you to take care of their guests, but even if you sacrifice your life for them, they do not take care of you.

Please see above. I had booked for 2 people for one night on 6/29/19. The name of the establishment is Airport Lay Over, near the Denver, CO airport It is actually a house (though it's advertised as a "Bed and Breakfast") located away from the airport in an area that was extremely difficult to find. We found the "innkeeper" extremely unhelpful in giving us directions, or being very courteous to us when we arrived. It was clearly stated that we would arrive after the "normal" check in time.
Granted it was an extremely warm evening, but there was no air conditioning in the house, only a fan that circulated hot air in the room. The pictures in the advertisement are totally misleading and our room looked nothing like the one in the advertisement. There were no markings on the front of the building to let us know we were in the right place.
We reserved and paid for lodging at Airport Lay Over in Denver, CO (Confirmation # 2942.469.743). The website description of the booking and descriptions were misleading and totally inaccurate. Our room had 2 non-working clocks, a lamp where I needed to screw in the light bulb, a fan that only made the heat in the room worse, a bathroom with used toiletries in it (used toothpaste and a bottle of mouthwash), only one set of towels when the reservation was for 2 people, an upset on-site person because we couldn't find the place eventhough it specifically states on the e-mail confirmation that we would be there after the normal check in hours, a shower that automatically turns off before the water reaches an acceptable temperature, and NO BREAKFAST during the advertised time ( supposedly from 7-9 AM but there was nothing set up by 7:10AM).
I would like a full refund of my $95.02.

Placed a reservation with booking.com and went back to verify prior to leaving and was informed by the representitve that I could recieve a lower rate if would send him the numbers from the back of a google play card when I refused I was threatened amoung other things. When I contacted booking rep @ 1888-850-3958 I was told"that was not the policy of booking.com, that I cancelled the reservation and would be charged $212.00 anyway and there was nothing more she could do" and when I tried to explain it was like she was reading from a q-card ie... Your not getting your money back even though I have to be in the town I was cancelled in! Note to self next time book with a reputable company!

Hi, I was booked a room in Beijing of China for 28th June 2019 in the day of 24th June 2019. Booking.com was charged the fee and provide me the confirmation number and pin code. When 28th June 2019, I went to the hotel, and the staff told me about their room fully booked. They said they never corporate with Booking.com. And not accept foreigner to in their hotel. When I showed them my confirmation code. They really don't know about it and asked me to cancel the room to request free cancellation. But, the fees already charged. Booking.com reply due to the contract there was not refund due to you cancel the room. I felt overy disappointed to booking.com. because of resorted to deception. Provided the confirmation code then the hotel didn't got the information. After that, charge the fee of cancellation.

Hello,

I've been scammed 3 times now by a booking.com website that is very similar to booking.com but is actually listed as cars.booking.com. I have erroneously made bookings to this site 3 times without knowing and cannot cancel or dispute a pending charge on my credit card. This makes it very very difficult to do this while traveling and I have to remember to do this after charge goes thru.

Booking.com will not do anything to retify this scam even though many many people have fallen for it and have been taken and maybe have to cancel their credit cards.

This is the site scamming everyone:
https://cars.booking.com/SearchResults.do?doYear=2019&puLocationType=airport&serverName=cars.booking.com&rateQualifier.frequentTravelerIDNumber=&fromFts=true&doCountryCode=&driversAge=30&filterTo=20&countryCode=us&doMinute=00&rateQualifier.discountNbr=&puYear=2019&puSearchAgainInput=San+Francisco+Intl%2c+US+(SFO)&affiliateCode=booking-cars&puMinute=00&searchType=geosearch&doDay=29&filterFrom=0&coordinates=37.618972%2c-122.374889&puMonth=7&rateQualifier.rateCode=&carCategory=&doHour=10&puSearchInput=San+Francisco+Intl%2c+US+(SFO)&rateQualifier.accountNo=&puDay=22&newSearchResults=true&puHour=10&preferred_company=&rateQualifier.partnerCode=&doMonth=7&filterName=CarCategorisationSupplierFilter

I want this bogus site taken down and Booking.com fined for knowingly allowing this to continue.

Please contact me at [protected]@gmail.com or at [protected] if you have any questions. Thanks Dennis Benson

1. I arrived at 11.30am and the host cancelled our booking
2. After hours (literally hours) we managed to have our second booking.
3. I paid 900+ euro by credit card
4. We entered in our new apartment and it was full of people
5. Calling back, they asked us to go in a far away place (Montjuic from Sagrada Familia)
6. In the meantime (1hour+) they robbed my reflex at jamon y vino bar
7. Got the refound of the second apartment
8. I need to pay another airbnb accommodation.
9. We had our apartment at 9.30pm, 10 hours later our arrival
10. For all this stuff: max refound 25 euros

I was wrongfully charged for a reservation I did not confirm. I never received an e-mail confirmation and on June 29 I was charged a $91 USD "no show" fee. I called Booking.com and Manzil Hotel's customer service and they were unable to resolve my matter. They did not bother to even look into the matter and just told me that I made a reservation and did not cancel it within 48 hours. As I stated before, and also in my booking.com account I did not receive a confirmation e-mail or intend to make this reservation.

Despite cancelling our booking once in person with the hotel and then following up by telephone days later - I was still charged for my booking by the hotel. Despite calling the hotel quite a few times and emailing them the confirmation booking they asked for to enable to credit me back - I have still not received my refund back! Booking.com need to address hotels like this astray are giving them a bad name - and i will think very carefully about booking with them in the future!

I arrived in the property yesterday, and not only one of the windows has a gap letting cold air in, which is not ideal in winter, I still have no hot water, in spite of contacting the housi.com.br through booking.com, email, and various phone numbers.
This is appalling! This property is in a block of flat and the receptionist is only there to hand out the key, saying they are a separate company and cannot help with problems in the studio flat. She said they keep on having problems and complaints about it. This should be investigated! And I deserve a refund if this is not addressed.

Take my feedback about the property as I have taken feedback from my friends about this property.

The Room given to me is on 4th floor with NO LIFT. I had to carry my luggage equivalent to 30 KG with No Help.

Request you to take this into consideration and initiate refund as soon as possible as I will not be staying there for next two days if my booking .

Hope to get positive response from your side.

I booked with an owner at Ocean Reserve at booking.com. When I arrived the apartment was a mess. Doors and walls were fithy, hot water no cold. Shower knob was misplaced. Holes in furniture, . Electrical issues, garbage disposal was broke, key fob didnt work. One issue after another. I checked in June 24 and my check was July 10. I had to check out early June 27, 19. I paid 4, 410.00. The owner agreed to pay me back wen he resented the unit and never did. Booking. Com started to help with the situation bit once it escalated booking.com drop out. Booking. Com agrees to refund me for canceling my reservation aftr i checked in. I have vpice.ails with booking . Com agreeing to this. No booking. Com won't keep their wprd and the owner gets to walk away with all my money and still gets to work with booking.com. I jus loss 4, 410.00 USA dollars. Since all of this I've had to pay another 3, 000 at a new hotel. It's sad tht booking.com won't deescalate the situation that they help begin. Now they won't let me talk to supervisors, they keep hanging up on me and i sent them documentation and pictures and emails of everything they asked for even them agreeing to help reimburse me. Now they have backed out once they seen how much proof I had tht the owner is in the wrong and so is booking.com. I'm going to have to get a lawyer now!
Booking #[protected]- pin 6332
Booking # [protected]-pin 6026

Booking.com provided the worse customer service wen filing a complaint. You don't just leave an co mplaint u resolved and start hanging up on the customer bcuz u refuse to keep you word that you would refund me and leave the message on my voice mail.booking.co m even admitted to canceling my reservation by accident. Left all that on my voicemail. Sent me emails saying the owner would refund me too. Now booking.com have no more answers once I sent them proof they agreed to refund me and so would the owner.

This is crazy. I got hung on several times. The owner I rented from falsely advertised on booking.com.

We booked an apartment called "L&M Lisbon Friends" for one week. When we arrived on the scheduled day (June 15) and time, no one was at the place to meet us. The building was an old, run down wreck that had not been used in years. When we tried to contact the owner, twice he pretended not to hear on the phone. On the third try he finally mumbled an address 3 km across town to a small share apartment. We took a taxi there at our own expense and were told by e-mail that the locks needed to be changed on the apartment we rented and it would take a couple days. This after booking the place months in advance. The room was a small bedroom with twin beds and no appropriate sheets. The place was dirty with insects, no soap in the shower or utensils in the cupboard. We felt like prisoners and were totally demoralized. We never met the owner and moved to different accommodations the next day. We never got a refund or no apology or a meaningful explanation. He just sent us cryptic messages through Booking.com. Booking.com has not helped us at all to get our money back.

I booked a hotel through Booking.com. What a nightmare of a company to deal with. We arrived at our hotel after driving for more than eight hours, only to find the hotel closed.
After trying to find booking.com phone number, I was informed they needed to verify that the hotel was closed. There was a sign posted on the door from a Government agency, notifying of the closure.
Booking.com said they need to give the hotel a chance to respond before they would do anything for me. I was sitting at closed hotel, getting darker with two children.
They informed me they would call be back with a status within 30 min. One hour later I had to call them back.
After another hour being put on hold, I was informed they would switch me to a motel 6. I said that was unaceptable as I was close by this hotel watching drug deals in the parking lot. The lady said that is the best they could do. I informed them of the safety concern for my children and they absolutley did not care.
I did request to put in any other hotel and they refused because the cost was higher. I spent a total of 3 1/2 hours on the phone to no satistfaction and ended up driving through the night to my next destination. I would suggest that you never use this company again. I have booked through them before and was very dispointed in the hotel they represent.

Booking.com have made an appalling string of errors, which was first raised on the 15th March 2019
booking .com had incorrectly loaded all our prices into there system, and every time we changed them, it automatically changed back, we honoured bookings at a huge loss for the rest of march and April
They then had to go through another 48 bookings and correct the pricing
this resulted in cancellations that booking.com have charged us the hotel for their mistakes
During this process of cancelling we received many many over bookings to the hotel
again we had to go back to booking and inform them they had allowed mass over bookings, sometimes putting 4 separate bookings into the same room
again once made aware they cancelled and relocated bookings and charged us again for their mistakes
now they are cancelling all bookings, and stating to guests that our hotel has closed down, slandering our good name further and sending emails to this effect, these emails supposedly from ourselfs, however they are not from us, but booking.com falsifying information to try and rectify their complete shambles of a service
and again attempting to charge us for cancelling guests
i have been battling with customer services for the best part of 3 months, and i have email evidence
i have also sent 4 emails to the CEO of booking.com with absolutely no response

We have recently booked a holiday to apartments in Puerto Banus Spain, after booking it on booking .com we realised that the photos displayed on their website were in fact computer generated, they looked so real and there was no disclaimer that the photos weren't real.
We found this worrying so we reviewed the property on trip advisor to find the true pictures were the exact opposite, the apartments look
Horrendous with a lot of terrible reviews.
We rang booking.com to request a free cancellation and they would not help at all. Under the trading standards it is not allowed to misrepresent how it looks and they should show a true likeness.
Is there anything we can do?

I received a confirmation in writing from Booking.com (EUR15) as part of their refer a friend programme. Everything is confirmed in writing. If Booking.com did make a mistake by sending the confirmation this is not my problem as if I do a cancelation there is no window for error.

in addition I did request the VAT number to the property and the property did not provide it by insisting that Booking shall provide it. This is pretty much a vicious cycle conversation where everyone is blaming the other.

I do expect everything sorted ASAP.

I do have full documentation available in PDF.

Regards

Booked a room in Valletta, Malta. Recent reviews (posted since I booked) indicate the room was not as described. It was supposed to be a "luxury" room, but was actually a dive which stank of excrement. Neither the owner or Booking.com are accepting no responsibility for the massive discrepancy between the state of the room and the description/photos. Booking.com have offered almost no compensation (50 USD) and made no attempt to help relocate us. We have had to book somewhere else purse at an additional cost as the smell of excrement was too strong to be able to tolerate.

We are seeking legal advice. If you have had a similar experience, we suggest you do the same - complaining here only achieves so much. If you don't, booking.com will continue to take (and keep) your money and make no effort to look after you.

Hi. I had a booking at this hotel in Granada, SPAIN booked through Booking.com Conf number: 3054099583 for 7th June. Prior to arrival we received an email from the hotel saying we should check-in at Hotel Rosa D'Oro instead as both hotels ‘are annexes of each other' and had a shared reception. When we arrived at Hotel Rosa the man at the front desk told us that Hotel Palacio del Cobertizo had closed down 2weeks earlier but not to worry he had a room for us at Hotel Rosa instead. He played down any connection between the hotel saying he had been left to handle the damage. We did not want the room at Hotel Rosa and he advised that he would refund our money. He said because the hotels were not connected he was unable to refund our money using his EFTPOS machine but he had a pile of refunds he showed us that he said had to go to the bank on Monday. We booked another hotel up the street for the night and subsequently formalised the refund request through Booking.com. I had not received a refund several days later so filed a complaint with you and lodged a poor review of the property. The review was rejected by you although I could not determine why, and I was unable to edit it using the link provided in your reply to me.

I still have not received a refund from this hotel, which has clearly scammed me. You should not be dealing with this hotel, but I can still see it is able to be booked through your site. So I assume it has not closed down at all but was merely trying to move us to a cheaper hotel through devious means. If I do not receive my refund very soon I will be doing everything in my power to complain about both the hotel and Booking.com to the relevant authorities, as you have been highly unresponsive to this issue so far.

Regards,
Mark Phelps