CB Travel Agencies and Tour Operators Booking.com Complaints #2-21

Booking.com review: Add on insurance.

Alan Wraight of US

Aug 26, 2026 3:14 am UTC

Verified customer

Featured review

I have been using booking.com for years and have never had a reason to complain. But my last booking experience was and still is a nightmare,{ booked a hotel in Singapore on the 18/8/2026. When i chad authourised the payment of a deposit and printed the receipt, i found i had been signed up for an insurance policy I didnot want or need. I tried to contact Booking .com to notify them of the error andorganise a refund. Eventually i managed to talk to a consultant,who informed the payment was taken by the insurance company and I would need to deal with them to arrange a refund.( mind you the deduction was credited to Booking .com) I contacted the insurance company (X Cover .com), by having to download thier app and cancelled the policy as perv their system. I was told they would look into it and reply. I am still waiting,I also contacted Booking.com to see if they could help as they made the mistake, same thing we will respond in 24 hours this is now 26th of August, still no reply still no resolution, it is almost impossible to contact anyone who can assist or make a descision. I as of now will never use Booking .com again and will definately warn my friends not to use them either. I cancelled this error well within the stautory cooling off period, and still have no reply or refund. SO BE WARNED.

Claimed loss: A$176.00.

Desired outcome: Refund Now, not next week, month, year, as I need it to pay for something else before the holiday in September 2026.

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100%
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60%
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Mexico

More phone numbers

Booking.com emails

customer.service@booking.com

100%
Confidence score: 100%

p.downham@booking.com

Booking.com address

Herengracht 597, Amsterdam, 1017CE, Netherlands

Booking.com social media
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Sep 24, 2026
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