Booking.com
reviews and complaints

I received a message through the Booking.com app (not via email or text) that I needed to add a payment card to my booking. I did so in good faith and have now been charged £87.25 twice. When I raised this with Booking.com, they informed me that it was a scam. They took no responsibility that this was through their app. Each time I try to raise a complaint, I just keep going round in circles either having to provide all the booking details (including getting an email asking for this information for an email I have sent providing these details), or by getting the same scam response.

I am not a vulnerable person with regards to technology. I report spam emails and texts. I only responded to this link as it was through their app. This is really serious, as other people could be at risk, but Booking.com are proving difficult to deal with and don't want to accept any responsibility.

I made a booking( for 3 adults and 2 kids) at Sentosa for my family to travel to Hoedspruit for the 29th September checking out on the 30th September 2023. Upon my road trip to the place we hit a pothole(4h30pm) which damaged 2 tyres . We were unable to continue with the trip as we had to be towed back to Gauteng. I timeously(8:11 pm) informed booking.com and the host via email and whatsup of my predicament.

Whilst the booking confirmation provided a cancellation time of 23;59 for the 29th September .The host decided to breach the same cancellation policy and refused to refund me the stipulated 50% of my money. I reached out to Booking.com about this and they have since gone silent even not answering phone calls made to their call centre neither responding to messages posted within their APP. This has been frustrating and has led me to even request a chargeback from my bank to Sentosa.

our promo code

7DMTB84UBZ

Use the button below to activate your code. You can also enter it when paying for your booking. Then it says link has expired,when I tried today 8h20 on 30.09.2023. Why?

Terms and conditions

The minimum spend to receive this reward is BWP 680 on one booking

The maximum reward value is BWP 1,400

This code can only be used once

This code must be applied before booking and cannot be applied to an already-existing booking

Reward will be paid in Travel Credits to your Booking.com Wallet

Travel Credits will arrive in your Wallet approximately 2 weeks after you check out from the property

Travel Credits will be valid for one year from the date you receive them in your Wallet

This promotion expires on 30 September 2023

For more information, see the full Terms and

we did not stay in the hotel booked on confirmation [protected] Pin 5166,

the hotel was very dirty and smelt bad (boild cabbage smell in the whole hotel) the carpets were torn and dirty and the furniture was old and broken. we where shown a room by the staff it was not good just a bed and a sofa (dirty) we ask for another roomand told not possible, the staff had no interest at all. Not sure if you look at hotels on your selection but this one would fail. I feel on this occasion a refund should be made to me. we have allways been happy with your listings but this is making me doubt using you in the furture. I look forward to recieving your coments.

Regards

Jeffrey Hutt

[protected]

email [protected]@gmail,com

When we arrived at the boho style property in bonita springs florida on tues 26th sep at 10pm and as soon as we got in we see the door had been smashed in and locks changed 3 times in the past which we have photo proof and immediately did not feel safe and had to barricade the door with a sofa just to try and get some sleep as we had been travelling for 15 hours and it was late at night so we we left in the morning and booked another house as this place was not secure and the photos on the web site must be 20 yrs old as it was in a poor state so we will require our money back or I will be taken legal action. We can not access email in usa so can respond after the 10th oct with photos or call us +[protected] thank you.

Good DAY

I made a booking for the below, last week Thursday 2023/09/21 at Amanzimtoti Beachfront Holiday Apartment, Flat No 23, and the booking was confirmed but unfortunately there were no vacant rooms in that hotel. The owner was shocked because he was fully booked, and he asked that I cancel.

Booking.com does not verify if there are vacant rooms in a hotel but however it confirms booking. I request that I get my money in full because money was deducted from my account, but the error is on BOOKING.COM.

I still await payment or reimbursement till date.

On the 7 of September, I booked a house to stay in from the 8-11. However, I never received a conformation and pin. I tried my best to contact them, which it's not easy to. When I did get in contact with their customer service department they kept asking for a conformation and pin which I never received. I used Affirm to do my payment plan through, but I am unable to stop the payment for something that I never used. Afrrim keep telling me that Booking.com has to stop it I given the ID for the payment but Booking.com will not cancel the payment. It does even showup in their Booking portal.

In 16 July 2023 I cancelled the flight. I have been awaiting for a refund as I need to book for another flight. My communication with your consultant ms has not been helpful. I have been told that the airline( emirates) are the course of the delay in my payment. One consultant from you side gave me the Airline reference no. - KRUPAF for me to do my own follow ups. The airline confirmed that a payment was made 15 days after the refund was requested.

I have been going back and forth with this with limited support. My last contact with the airline, they informed me that it is booking. Com’s responsibility to follow up about my refund if there are issues, telling me that you should be contacting their sales support team if the ref does not appear in 15 days which has long past.

Can I be assisted with getting my refund as soon as possible as I been to make another booking.

My room was not available to move in which is booked and confirmed through Booking.com:

Details:

Booking ref.: Confirmation number: [protected]

Date: 9/9 -10/9 (1 night)

Hotel: Harbourside Hotel

Such room was booked with a confirmation, unfortunately, Hotel informed that no any room in available to me. Few date later, Booking.com also informed that such booking is in-Valid since my credit card's problem!

It is unreasonable! I still using my credit card everyday!

I lost my family trip since it is fully booking everywhere since there is Air show at surrounding! (Hotel side offered my that can allows me to choice other hotel, it is useless)

Also, the serious point is it is 'Lying' from Hotel, and no any 'secured booking' from your company!

Finally, I writing my dissatisfaction and requesting to claim a compensation for my inconvenience!

Looking forward for your reply.

MR. Wong

(booking Email: [protected]@hotmail.com)