Booking.com review: Refund for a cancelled flight

I booked a flight for three people on Egypt Air through booking.com. The ticket for one person was cancelled. No refund was received since 26 July 2023. I contacted Egypt Air about a refund and they said they only refund tickets booked directly from their website, and was told to contact the agent.

The details of the cancelled flight are as stated below:

Customer order: 40-[protected]

Lydia O.

Aug 6 - Aug 7

Abuja - London Heathrow

The cancellation request was made and confirmed on 26 July 2023 and ever since I've been calling booking.com customer care to get a refund.

The response is my request has been escalated to the appropriate quarter, and that it would be attended to, but there is no positive development.

I recently contacted customer care via phone call and I received an email on 12 September stating ‘We are in communication with the airline on the issue and will respond to your query as soon as we have any update on your case since then, I have not heard from them.

I would appreciate it if my request is granted

Thanks in anticipation of a positive action.

Best regards.