Booking.com

Horrible place - dirty and ONE HANGER! The place looks nothing like the nice pictures that were advertised. Its a dump. Would like my money back so I can put my customer elsewhere. The confirmation came over as unit 136 but they put Richard Pozerl in unit 129. The outside of the building is trashy, unit was dirty and not where I would put a good customer. Please help me with a refund so I can put him elsewhere.

Kathy Camamo

[protected]

This is totally unacceptable, keeping my $272.11 00 calling it a deposit! My reservation was to pick up car between 4-5pm I arrived at Thrifty kiosk at 4:05pm the Thrifty kiosk was closed, and they had sign to go to Hertz Gold booth in parking garage. The worker there could not find the reservation and then refused me a car due to not having a return ticket?. He said if I gave him $500.00 cash deposit I could get a car (who carries $500 in cash while traveling) While in parking garage I was accosted by a obviously homeless person trying to take my belongings! This breath of contract on your company's part is unacceptable. Booking.com is a rip off! They will keep your fund and provide nothing!

James OBrien

Booking.com #[protected]

Dear Booking.Com Team,

This is a complaint about booking # [protected].

I made a booking for my husband Mr. Baba Suilima Sidahmed from 03 to 04 Oct in Relax Hotel near the airport in Casablanca. The booking was guaranteed with my credit card. The booking details also made it clear that the booking was for a third party, and I had sent the hotel three messages via booking.com to make sure this was clear and not overlooked. My husband also received a confirmation on his email account.

Upon arrival to check in, the hotel check-in counter did not allow him to check in and said he had to pay again. He then called me (his wife) overseas and I advised him to pay cash and to get a payment receipt (attached). He then paid cash and obtained a receipt.

Next morning, I received a booking.com notification that the booking had been cancelled and that there was a “no show,” when in fact my husband had shown up, paid again in cash and stayed in the hotel. Furthermore, this then paved the way to be wrongfully double charged on my credit card.

I have stayed in this particular hotel many times before, mostly before the COVID pandemic, when travelling the next day. Thus, I had confidence to make arrangements for my husband. However, the entire experience for him yesterday was terrible apart from the double-charge. He was given the worst room and it did not even have a small bottle of water.

Please reimburse me for the double charges.

Sincerely,

Waited 2.5 hours t get the car, the car wasn't even going to fit for our family, it had a low tire that we had to put air in the entire time, maintenance oil and filter came on the evening we picked it up, the next day the car said system malfunction and when we were 20 mins into the drive to return the car it said we needed to check the backseat for something but we were driving. I tried to make a complaint online after we returned it but it wouldn't let me so I called to make the complaint. I made a complaint on sept 5th and they said I would hear back in 24-48 hours but I've yet to hear back

I paid for 3days at red roof inn in southboro mass from September 22nd _checkout the 25th.i only could stay for one day I have a ruptured disc in my back.and the bed was hard as a rock munchies under the bed my dog kept crawling under for housekeepers don't clean under beds and a price of wood behind the bed.could hardly move my back the next morning from the bad.i was crying.they said I would get a full refund and I never did.i am a senior on ssi that was all the money I had for the month.

Rented a room for 3 nights at Beautiful City Lights and Mountain Views, 28123 Juniper Tree Lane, Menifee, CA 92585, United States of America. When I arrived, there was an uncomfortable feeling. Also, a very strong dog smell. For what I can see home was a mess and not as described. Owner asked for a $150 deposit in Cash. I did not know there was a cash deposit. At the time I did not have access to $150, I had $60. I called #1 Booking.com and talked to someone and explained my situation. They totally understood and said that is not right. Will let me know what they can do. No Call, 3 days later called again, and they said they were still waiting for a response from Owners. Also agreed that they should not have asked for cash. I explained I understand why, because it a deposit so if you make a mess, they will not return deposit. But, I told Booking.com they need to put a deposit on their website and owner will relieve deposit if available to return. 3rd call, they finally told me in the fine print it says there is a $500 deposit. They missed it 2 times when I called and they didn't see it. and I missed when I booked. Poor business practice. I will never use them again and will tell everyone I know not to use Booking.com. Very miss leading ad and customer service.

I had a reservation in a country I'm not visiting or planning to visit. Got charged 160 AUD, on 29/09 from Booking.com Amsterdam NL. I hadn't have searched for places in Amsterdam and definitely not booked any room there.

I saw many reviews on the same issue, it is obvious your company had leaks of personal information. I strongly do not recommend putting credit card details in Booking.com

I cancelled reservation for 7-10 Sept. but didn't received proof of cancellation at Staypineapple, Hotel Rose, Downtown Portland OR. Confirmation number 2855.248.323 Booking assistant SAMA O assisted me and sent proof of free of charge cancellation, after phone call on 18 Augst.

However, my bank card was charged for the full amount on 13 th Sept. The Hotel confirmed it has been done by booking.com. I contacted customer service, had interaction with several assistants via emails and calls, but no concrete solution. I attached documents with proof of cancellation as well as screenshot on phone, but only received courtesy notes. I have only been sent round and round and with no final outcome. So concerning and frustrating for a genius level 3 client. I trust I will receive the priority service that's been promised.

Please see attached documents.

Hello

I have been using booking for years and have many hotel stays as can be seen in the history.

I have never been able to receive my credit as booking keeps listing my phone US phone number as Canadian and so couldn't receive a verification

When I moved to Italy I changed my address and telephone Still no ability to receive verification and still no credit.

my account continues to list me as not eligible even though it also says I have $29.23

Now I am back in the states and cannot change my phone number back and of course bookings email does not work nor can I telephone.

I have been charged for a flight in the amount of £1277.40. This amount was taken from my credit card even though your site had failed the transaction. I have called three times with no results just being passed from one place to another eventually being told someone would contact me within 24 hrs. We are now 4 days on and still no contact.

I booked a flight from Detroit to Bozeman on the 18th September but your site failed as the price had increased, so I rebooked on another card, which has gone through successfully, however the failed flight has been charged to my card. This was not authorized and I have been trying to obtain a refund ever since.

The bank Transaction ID reference is MPLIGLG2C.

This is regarding Conf #[protected] PIN #0254.

This reservation was made and paid for on January 14, 2022. On July 31, 2022 (6 months later) I received an email that the reservation was being cancelled and with no explanation as to why it was being cancelled. I was told a refund would be issued in the amount that I paid of $763.22. It has now been 41 business days since I was told I would receive a refund and I still have no refund. Every time I call booking.com I get a representative telling me to send another document which I have provided each and every single time.

How is it that SoBeNY has my money and I presume booking.com gets a percentage as the booking agent but I as the consumer am out $763.22 that you all received back in January 2022. I find this insulting I am tired of the constant run around. SoBeNY received my money through booking.com, SobeNY through booking.com should give it back. Why is it that you guys took the money in minutes, but I continue to wait over 41 business days to get it back without a definite answer as to when I can expect my refund.

I tried to cancel international flights for me and my old mom. They told that cancellation fee $250 per ticket and just block a way to cancel online and keep saying that I have to call to airline customer service and supposed to cancel my flight. Air Serbia.com told me that the agency booking.com have to handle this issue. Booking.com sent me email from some other company that have to make decision about refund. They blocked any option to fill out a form about complain on their booking.com site. I feel I got scammed.

I bought tickets check -in date 26 Sep.2022.

Our family has been using booking.com for our international and domestic travel for decades and in 2018, we decided to become a Partner by renting some of our homes. What we experienced this weekend truly has opened our eyes and changed our opinion of Booking.com for the worse.

As a Partner for Booking.com, we have generated $1000s and $1000s of dollars for Booking.com throughout the years. We have had a positive relationship all of this time until now. This weekend, we had a guest book one of our vacation home in the Hollywood Hills. The reservation was for a man but somehow his alleged wife, Alexis, was the only one in communication with me. This was a red flag. Soon after her arrival Friday, September 23, it was apparent that she was preparing to have a party as the ring doorbell started capturing a parade of people. I immediately contacted her (the person on the reservation was never around) and informed her that the house rules clearly indicated that there were no events of any kind allowed. Further, we reminded her that upon the confirmation of a reservation, guests are informed that ANY house rule violation is subject to an immediate cancellation WITHOUT A REFUND. This was sent to them in writing TWICE. I asked her to vacate the premises immediately and reported this guest misconduct to Booking. A few minutes after reporting this, Booking.com representative acknowledged my guest misconduct report and suggested I contact law enforcement. They said they would contact the guest and ask them to leave.

Soon afterwards, I got THREE emails from various booking.com representatives asking me to reconsider removing these guests! I was asked to make “an exception” and allow them to stay. One of the representatives actually threatened me and told me that if I were to remove these guests, that I would have to pay relocation costs! I wish I was kidding but I couldn’t believe my eyes.

Party continued, of course I started getting calls from not only neighbors about the noise and general commotion outside blocking the street with cars etc, but other booking.com guests of a nearby vacation home were also pretty upset about the noise and chaos created. Booking.com did nothing else except tell me to call the police again – refusing to cancel this reservation and have this guest removed. I had no choice, in the middle of the night, leaving my children sleeping, I drove to the site at 2am. I walked into the property and politely and diplomatically asked a group of 25 people to leave the premises. Of course, I was verbally barraged by multiple people who laughed at me and basically told me to take a hike. I had called the police by this time but they had not arrived. I told them that I had called the police and was giving them one chance to leave before the police arrived. It took about an hour for all of these people to leave. The police had not arrived yet and so I cancelled the call for help. About 90 minutes later a group of 6 people broke into the home again. The ring doorbell motion detector woke me up at 6am and I called the police again. The police showed up 70 minutes later and I met them at the site. I provided them with video of the party, mentioned the disturbance caused and I told them I need them to help me remove them since their reservation was revoked due to the party.

The police officer then asked me if they still had a reservation. I confirmed that technically they did but because of the house rule violation, it was revoked. Booking.com STILL refusing the CANCEL WITHOUT A REFUND. So, the police officer spoke with the guest and the guest said that there was no cancellation and that a reservation was still in place. The guest told officers they would leave within hour. They did not of course, they told booking.com that unless they got every cent refunded to them, they would not leave. Booking.com told me that they could cancel the reservation but that 100% of the money would be refunded to the guest. I could not believe that Booking.com is basically saying, IF YOU THROW A PARTY AND YOU ARE ASKED TO LEAVE, YOU WILL GET YOUR MONEY BACK AND THE PARTNER, THE HOMEOWNER, GETS NOTHING BUT $0, PSYCHOLOGICAL AND PROPERTY DAMAGES.

This is booking.com's stance and policy. They will not cancel without a refund to those that throw parties or violate other house rules, even if that is exactly what the guest agreed to when they made the reservation. I spent close to 4 to 5 hours on the phone with various booking.com representatives, none of which allowed to us speak with a supervisor about such a policy. A policy that clearly encourages AND REWARDS bad behavior – disruption of neighborhoods, disruption of other guests, damage to the property, and loss of peace of mind to the Partners! This woman is probably a serial party thrower who knows how to work the system because she knows that booking.com protects the party thrower, not the homeowner.

We had no choice – the longer these people stayed, the more damaged they could cause, and with our backs against the wall we said if having the people immediately removed means a cancellation with a refund, we had to accept it – as unjust as it was this was the only option that booking.com gave us.

We are still trying to get in touch with a booking.com supervisor about this case and the booking.com policy because if that is the stance that booking.com is going to take – we refuse to continue to support a corporation that rewards troublemaking guests and punishes the hard-working Partners.

Sadly, we know that the security deposit will not be close to covering the property damaged caused but we would have hoped that Booking.com had our back AT LEAST when it comes to cancelling a reservation and getting to us the money that is owed.

We are now in the process of transitioning out of short term rentals business. It is simply not worth the headache, financial risk and lack of peace of mind. Anyone can come to our place and destroy it with no ramifications as far as booking.com is concerned. If you are a Partner or considering being a Partner – please don’t.

Car rental from 7 to 18 September 2022.

Dishonest, terrible service built on lies.

Believe me, I have something to compare with, since every year we travel a lot around the world, about five, six times a year, always using such a service as car rental.

So, on the Internet, the company is called "Letsdrive", located ten minutes from the airport (Athens Airport 167-173 Koropiou Markopoulou Str, 19400 Attica, Greece

T. +[protected]

M. +30 [protected])

In fact, her name is "Carwiz".

Please note that the company's service says a transfer every 15 minutes, but no one will meet you until you call.

Even after the call, we waited for the car for about an hour, as it turned out later that the company had only one driver serving the transfer.

It's ridiculous to say that when the driver finally arrived, he took mostly drivers into the car so that they, after renting the car, would return to the airport for the rest.

The company has only a couple of dozen cars in the parking lot.

Considering that we were supposed to have a long journey through the north of Greece, and then around the islands, we pre-ordered a Suzuki Vitara SUV car, automatic.

As it turned out, they didn’t have and don’t have such machines at all, and there is only one on the machine, but even that one is in the compact class.

In such a car, as you understand, it is impossible to sit in the back row, there is no room, especially for a long journey.

Considering that we arrived late, then waited more than an hour for the transfer, in the end, out of desperation, we were forced to take an old fiat medium with a mileage of almost one hundred thousand kilometers.

Given the blatant violation of the contract, we asked for at least some kind of discount, since we paid almost one thousand dollars, and a similar car, which we booked on booking.com, cost about $300 that day.

Do not even hope, you will not get a discount.

Moreover, the company's employees convinced us to buy some kind of insurance, without which you cannot travel if you are moving by ferry from island to island.

It was another lie, no ferry company needs this insurance.

It is very strange that such a reputable company as booking.com does not check the availability of a real service of such companies and is actually an accomplice in a dishonest business, violating consumer rights, advertising them on its website.

I guess it's fair if the company apologizes and refunds me the $600 difference for the poor quality business and overpaying for a cheap car.

Thank you.

I have been talking for weeks to customer service to change my flight due to the covid restrictions that they still have in Japan, nobody has been able to solve the problem for me, I am less than 24 hours away from the flight and they still do not help me, they always tell me that someone is going to communicate with me and they don't

I need this solved urgently and I don't know who I have to contact

It whom may concern:

By the end of August, I listed my property located in Fort Lauderdale area, Booking.com since this is a very well-known platform used by travelers all over the world. Booking.com offers according to Google, 85,000 destinations across the world through its various stay partners and other travel amenities. According to market share, it has over 28 million reported lodging listings, including over 6.2 million hotels, homes, apartments, etc. Even though there are always implied risks for this type of business, I, as a host, am very selective when it comes to choosing my partners because their listing web sites allows me to run the business efficiently, providing the best service to my guests but also to secure the properties with policies and regulations.

My first reservation was made by Mr. Lynott XXXX, he booked for two adults from the 6th of September to the 12th. The final cost of this reservation was $1559.49.

On September 11th, I contacted Booking.com concerned since I had not received any deposits for this booking. It was right there when I was informed that I (as an individual) had to personally collect that payment. I am submitting some documentation attached to prove that by the contrary Booking.com should had taken care of this charge and transfer it to my account. That is how it was set on the payment method’s section that I had to complete by filling out my bank account information.

I called the guest and asked him for the CVC code of the credit card that was on file. At that point, he stopped answering my phone calls and text messages. I also asked him if he was at the house when I was on my way, and he simply left before I arrived. As soon as I walked in, I found severe damages to the property, including a broken door, and irreparable damage of some furniture, rugs, plumbing system clogged and a strong weed odor. Mr. Lynott also took the main key of the house that would give him access to the inside through any on the doors. I called again Booking.com for assistance to solve the issue but simply said “We are no responsible for damages to the property”, and regarding the payment “We can try to contact the guest for you to get in contact with him. I also filed a police report since that place was not safe any longer due to a broken door and the fact that Mr. Lynott was in possession of the main key.

After all I went through, I consider insane that a Firm of worldwide dimension, charges their hosts a considerable percentage per bookings and hosts are not protected or represented at all. Apparently when we list our properties on that website and choose from the options, they give us the rules and policies for guests to follow, we are just creating a very weak illusion, making of us easy targets for the delinquency and vandalism. The last time I called I was holding their policy on my hands, and I was highlighting

the incongruences between the facts and what they have stated on policies.

As a last resource I asked to be transfer to a legal department or at least tell me how to reach out to them but one more time the representatives had nothing to do because it doesn’t exist. Booking.com moves thousands, millions of travelers. Mr. Lynott for example had 10 bookings through Booking.com before he booked my place. He is probably repeating the crime repeatedly because of this company’s lack of responsibility toward hots.

I deeply believe and assume this complaint as a duty, but for all those hosts who put so much effort, people work so hard to maintain alive our business specially in these difficult times. It won’t be not fair to anybody to be in my position. This is heartbreaking, but the crime falls in a grey area where the police won’t move a finger because is consider Civil and Booking.com gets evaporated. The only resource we have left is lawsuit on a civil court, but these delinquents know the high cost of the process and take advantage.

My name is Marina Lubinsky

Below is the listing in Inglewood CA that has my address 3522 West 78th Place, Inglewood, CA, USA, but I never listed my property on Booking.com.

The pictures are not of my property.

I do not know the host Mauricio Monroe, location of my address is not a walking distance from Memorial Coliseum as stated in the description located under host's name.

I made many calls to Booking.com, sent e-mails to customer service in attempt to resolve this issue unsuccessfully.

The listing is under

Cal King in-n LA

3522 West 78th Place, South Los Angeles, Inglewood, CA 90305, United States of America –

I have Made my payment thrice still hotel didn't get any balanced payment but from account it has been debited rs 5210 twice and 5209 once.

first payment 12th september rs 5210 which is part payment---hotel received

second payment 17th september 5210 which is balanced ---hotel not received but debited from account , time : 2:55 pm

third payment 17th september 5210 again asked by G P residency hotel due to payment stucked time : 3:35pm

fourth payment 17th september 5209 again asked by G P residency hotel due to mismatch amount unable to verify time 03:42pm

When i reached at hotel they told i didnot received any payment from you except first payment which you made on 12th september

G P residency told if we received previous amount we will refund to you within 30 minuts hotel will be responsible

attached is witnesses

Trough Booking.com on Sept. 5th I reserved accomodation for 2 persons + 1 dog at Glasson LakeHouse - Irland. A few hours later the messaged me "Unfortunately we have no availabilty for a doggy room in those dates".

I understood that in this case the booking was void as they couldn't attend my request and organized the stay in another hotel. They didn't inform me that they booked a room anyway, despite of being unable to fullfill the demanded conditions.

Glasson LakeHouse charged my credit card arguing that I didn't cancel my reserve.

I didn't cancel as I couldn't know they have booked something different from my request and they also didn't ask me if I would agree with the booking of a non "doggy" room.

On September 15, 2022, I made a 2-day reservation on Booking.com. for September 23, 2022 check-in and September 25, 2022 check-out. In the interim, I found another hotel with a cheaper room rate. On September 16, 2022, I Contacted Booking.com to cancel the reservation. I did not notice the Cancellation Policy as I was making the reservation; which is my fault for not paying more attention to detail, however, I don't feel that I should have been charged the entire price of the booking, especially when my arrival time is a whole week out. This Cancellation Policy is really unfair and harsh.

Why does the Cancellation Policy of Booking.com supercede that of the hotel's Cancellation Policy? I feel like Booking.com is disengenuous and are concerned only about their bottom line.