Booking.com review: Quality of hotel, much lower than advertised

My wife Suzanne and myself Jalal Mansour have reserved 4 nights 12-09-2023 to 16-09-2023 at The Peak Hotel Suites & SPA - Taksim Pera Istanbul:

Confirmation: [protected]. We relied on the photos and description of the hotel as you showed us on the internet; the rooms looked fantastic, spacious the reports were very encouraging.

We were extremely disappointed and mislead due to the following reasons:

- we were given room 510, it had no Air-Condition, we complained about the

quality and standard of the room, we were promised a better room

- the receptionist changed the room to 611, it was in the same condition:

1- the room was very small, shabby dim had an awful view from the window, the curtains were dusty there was no table nor a chair to sit on to wear our socks and or to write a message. We had to sit on the edge of the bed which is very uncomfortable especially for me because I have a weak back

2- the mattress is very soft and you feel the springs under your body

3- the sheets were torn and we saw stain of blood

4- there was no tissues, we asked for kleenex , they brought us a kitchen

paper roll.

5- My wife could not sleep, she was coughing severely as soon as she put her head on the pillow

6- the walls of the room are so dull and look dirty.

7- the shower cubicle was very old

7- The hotel in general did not look clean, is tired and in a poor condition

8- The breakfast is good but there was no personnel to accommodate the

clients and seat them properly, the breakfast room was over-crowded.

We informed the reception that we were leaving and we booked 3 nights through " Booking.com" in Ramada Plaza by Wyngham, System reference: 390849, Reservation N0: 3235906 invoice N0: REA2023000014043 which we paid directly to the hotel.

We kindly ask you to reimburse us the amount paid to you regarding The Peak Hotel bearing in mind that we are good customers of "Booking.com"

Jalal Mansour