Booking.com review: Travel credit

Booking.com offered me a deal on the 15th January 2023 to receive 10% back in Travel Credits if I was to book an eligible stay before the 17th January 2023. I booked an eligible stay within the specified time and received an email on the 16th January 2023 advising me that my travel credit would be applied to my account after i completed my stay. My stay was completed on the 5th June 2023 and on the 21st June 2023, I received an email from Booking.com that my travel credit of $141 AUD has been paid into my wallet.

I never received this travel credit and have emailed and called them on many occasions now and am constantly being told that the credit would be applied and it still has not. When I email them, they ask me to call them and I end up staying on the phone for extended periods of time with no resolution.

The customer service is atrocious and I am tempted to never book with this company again due to my poor experience.

I held up to m end of the bargain and booked the accommodation with Booking.com when I could have booked this accommodation with any number of accommodation websites or directly with the property.