Bob's Discount Furniture review: Lift recliner chair

The lift portion of the recliner that was purchased on 11/30/19 suddenly stopped work while my Father, who is disabled, while the chair was fully reclined. We stopped in at the store to find out if the chair could be replaced or repaired. We were given the 800 number for repair service and cannot get through. The wait time is announced every 10 or so but the wait time increases instead of decreasing. My Dad has this type of chair due to his medical issues and we need help for resolution . It has been a week since this occurred