Bob Evans review: Dinner and service

I took my family out for 2 birthdays to the bob evans restaurant in new albany, store #416.
We were 1 of the 2 seatings in there when we arrived. We waited 20-25 minutes for our after we ordered. My husband ordered the 6 oz sirloin steak dinner... It was nothing but gristle.. I could hear his knife trying to cut it. He then ordered a piece of pumpkin pie for dessert. We waited 15 minutes, he then when to counter to ask about it. The waitress said it would be another 15 minutes, they had to bake it.
She should have come out and told him that. We didn't have time to wait, we had been there for over 70 minutes as it was.
We proceed to check out and the cashier asked how everything was and my husband told her it was not good. She didn't care at all, and said your total is 62.50 he repeated his concerns and she says your total is 62.50, an apology was never offered.
The only waitress was flustered, the cashier was rude and the manager was only concerned with take out orders.
Not a good experience at all.
Thank you,
Lee anne dodderer
[protected]@hotmail.com