Bob Evans
Reviews and Complaints

Purchased a sleeve of your single serve mashed potatoes bar code 7 5 9 0 0 0 0 5 8 7 in Spotswood N.J. Microwaved and when I began to stir noticed blacks specs through out the potatoes. Absolutely disgusting. Not sure what they were and am not sure I really want to know. Noticed other similar complaints and am questioning your quality control.
I feel an explanation is in order as well as a reembursement for the product

My husband and I eat at Bob Evan's A few times a month. Today we had breakfast there and the sausage was trouble. Not sure what happened, but it taste like a Burger King Flame grilled burger!

Maybe if you didn't eat at Bob Evans so much, your figure would be better and your husband would pay more attention to you, "Ruth Adkins."

Barbera, restaurant bathrooms can get trashed very quickly. I'm a chef and I see it all the time. I've seen spotless restrooms become hog wallows in a matter of hours. Also, why would you not send cold meals back? When you encounter service of this type, go to the corporate headquarters and tell them of your experience. When I'm not happy with a product or service, that's what I do, and most times I am sent a refund or coupons to compensate.

Foxygrandma. As a chef, I know first hand the workings of the health departments inspection practices. I have worked in everything from mom & pop places to fine dining establishments as head chef, and have had inspectors offer to ignore things in exchange for free dinners, a box of lobster tails etc. There are a lot of factors that go into restaurants being passed up or given a undeserved good rating.

Well it was West Virginia.

we never get military or senyour discount at bob evans, or aarp eather where at dennys we get discount price too high for a cup of biscuits and gravy.

we eat at bob evans now and then, when you pay $15.something for 2 cups of bisquets and gravey, thats too much and we are inforing our ralitives we don, t want gift cards for bob evans any more..

Maybe it was a training video and the employee had a hearing problem. Did you ask him to turn it down a bit?

Agree...the GI Tract doesn't function like that. Symptoms typically take hours and as long as a day to show. If it happened that quick you probably had an allergy to something you ate and don't realize you have that allergy. And as far as being mad at being sent compensation by the restaurant for a previous complaint...why would you complain about a corporation for wanting to send you coupons with an apology. You seem to like complaining just to complain.

I certainly hope the symptoms subsided when the doctor informed you that it's anatomically IMPOSSIBLE to experience the first signs of food poisoning within 20 minutes of eating ! I must call bull snap on this one. Lol

With a 1 year old Im assuming you had a high Chair. According to most restaurant policy, they don't allow high Chairs in aisles or next to booths. This is a safety feature so children aren't in the way of a server or other employee carrying heavy trays of hot food. Sounds like you anted a booth and were seated at a table to keep your child safe. Since you left specifics out Im assuming you know you are wrong to complain yet still feel the need to feed your ego by making others feel you are right. Not all restaurant employees wear uniforms. Management typically wears Dress pants and dress shirts (sometimes with ties). So since ive shot down your seating experience ill address your "Wait Time"
If you go to a SIT DOWN restaurant and don't have at least an hour to an hour and a half...then that's your own fault. Food Safety Requirements, cook times and OTHER GUESTS don't get put on hold just because you walked into the restaurant. MY background...Im a retired Restaurant General Manager with 20+ years of General Manager experience for multiple restaurant both fine dining and casual.

Wow, that’s insane and sadly not a shock. I was an employee at Bob Evans in Florida up until just recently. There was so many things there that were so wrong but the one that was the most was being bullied addressing this several times to management with no repercussions only for it to happen again and again well I finally had it and now I see why there was no repercussions because instead of believing or trying to get answers the management would discuss the complaints I was making with the other employees I was making them against putting me in awkward situation time again. Friday night I wasn’t getting sat on my shift even though I had opened bussed tables. I addressed this with management then and their and she put the door on a wait until the other servers had clear table then by passed me and sat them. Right at that moment I decided I was no loner going to be an employee at Bob Evans. The management was putting me at risk to be in a hostile environment by undermining me just to appease her favorites this is totally unprofessional and I don’t see how the doors will remain open when customers are constantly complaining, people are put on a 40 min until the kitchen can catch up because there is currently 2 cooks only. There are employees that come to work high, sit on the phones, talk cuss swear, ignore customers that are cashing out and nothing is ever addressed. I believe the management there is more worried about their reputation and their favorites then actual Bob Evans it’s quite sad that they are able to even be called managers the way they represent Bob Evans. If you aren’t a favorite or God forbid you should address valid concerns that people should be fired for on the spot then you are seen as the trouble one. If there was any kind of decent management then they would of taken any and all forms of bullying serious especially when it involves purposely causing another server to loose money by not being sat or picking and choosing what tables they will get and usually I only got sat 2 tops, kids or very old couples which I never minded that. I can’t tell you the last time I was sat more then a 2 top, when in reality I could serve circles around most the servers there since they are all teenagers for management to out right ignore my complaint not only that but share what I said to the them so not only did nothing change I was treated as if I did something wrong my schedule got changed, my hours were dropped and my one day shift was given away to the person I made the complaint about for bullying yet another employee there that had just got hired. I am appalled as to how these managers are able to be trusted to further represent Bob Evans. As I was wondering how the employees that were stealing, walking up to other employees out right bullying by name calling or bumping food so it would slow the employee down with no consideration as to the customers food that was being bumped. I am very disappointed in Bob Evans corporate it’s a terrible place to work and I see other employees on here desperately looking for anyone to listen or to be validated. I see that the way it works hard work, team players and rule followers will not be recognized but people who BS you with brilliance and baffle you with brilliance get ahead. A manager grabbed a kid by the arm that had PTSD was not even addressed a women that called me a f*** idiot my first day of training and another who decides to walk up to fellow employee to inform her that her nails were ugly are the ones that get treated the best. Makes sense to me that the management is the same way and instead of representing Bob Evans following the rules that they lay out and inform you of In the interview process is just for certain ones. These management at Bob Evans is the worst I have ever seen in any employment history I ever had because it’s a huge problem when management sides with the employees who are the real issue and the issue will only continue and just like I’m not the only employee that got treated that way I won’t be the last and there will be so many more of these complaints because the proper people aren’t being reached and no one cares to check these complaints address then and figure out if there is any truth to them. Like the complaint of servers picking and choosing who gets sat what when that is hostess job. However the hostess admitted she is top dog there and she trains the other hostess the way she wants. Any manger could of checked the sales of each employee there to see if there was any truth to that. On those nights such as Friday night I only made $40 from 3-8pm. I knew nothing would change and so I felt I had to choice but to quit my job. It’s truly sad to me. The management isn’t even smart enough to figure out a person wouldn’t quit their job if their wasn’t some truth to what they were complaining about I mean I am disabled and this was my first job back since my injuries and I was looking forward to being a long time employee with Bob Evans.

The only reason I choose to post this is the hope that some where in the corporate world of Bob Evans someone of authority might actually care enough to make a change that the Bob Evans in Cape Coral so desperately needs. It sure would keep the complaints down that come pouting in there. Also, I just found out by reading another complaint on here that we had a file well now how do I know my file won’t be written up with things so their [censored] are covered. Already rumor has it that so many other employees tried to complain about management before but apparently they are rebuttal because a friend of s friend is stopping complaints from reaching anyone of authority that could actually do something. I think the boyfriend has some ties to corporate so it’s already a well seasoned rumor that nothing will ever be done to one of managers because of her special treatment of knowing someone. Well they always say it’s not what you know it’s who you know. Come on let’s do better is there any higher up that actually will take this seriously be sick enough of those that bull doze their way through things. District manager came in on Friday lovely man very professional. I now wish I had took him to the side and informed him of what they hides

After rereading this I think you did not get the promotion because you are a poor team player. You don't badmouth your co workers to make yourself look better. In other words you don't brag about how you had no complaints and your co worker had one to make her look bad and yourself look good. One reason you did not get the promotion.

2. I am sure that the person who you trained is at least 18 years old. That means she is a young lady not a girl. You don't even know the difference between a child and a young lady.

3. She probably has more people skills than you.

Wow seems like you are being disciplined for things you did wrong and are using your pregnancy as an excuse. Shame on you.

Quit playing the I am being mistreated because I am pregnant card. You were written up because you were careless.

Also I doubt that the person who moved up was a "girl" why would they give the difference to someone who does not know the difference between a "girl" and a young woman. You say you are overqualified, that is what everyone thinks. Everyone thinks they are more entitled to a promotion than the other people. Perhaps though you know how to cook and host she had more people skills than you do? Perhaps she knows the difference between a "girl" and a young lady.

"{On Saturday of last week I had to wait on one of the new server leaders table because she let them set their without anything to drink or even a hello for fifteen mins. I honestly don’t remember the last time I had a customer complaint and our new server leader just had one two days ago "

Also making your other workers look bad and yourself look good does not make you a good team player. Perhaps that "girl" whom you trained was a better team player. She does not badmouth her employees online and self promote herself to make herself look good.

You need to be more responsible. Take responsibility for your actions. Not their fault you forgot you doctor's appointment. For crying out loud you are about to be a mother learn to be more responsible instead of blaming your pregnancy for spilling the dressing and forgetting your doctors appointment. Don't use your pregnancy as an excuse when they are disciplining you.

It's called punctuation. It's your friend. Use it. Run on sentences are annoying and make you sound like a 3rd Grader, which makes it hard for me to buy your complaint.

It is a shame they are taking advantage of your adult daughter, . Perhaps they are doing this because mommy still fights her battles and she cannot stand up for herself.

I have identical issues... Bought my house 7 years ago. He had a snake realtor then also that promised the world & gave you dirt. The customer service was horrible... The people that worked for Fred are liars & theives. Bad things evetually happen to bad people like Macintosh & his employees. I would never refer anyone to buy a house from this guy. He is the head dirtbag. I hope he meets the same end that THP has met.

We ordered their thanksgiving feast delivered. It was missing the mashed potatoes. They offered for us to drive to the store and pick up the rest of our order. Like I'm going to get in my car and leave the house for food that I already paid to have delivered to me. Never again will we count on Bob Evans for a holiday meal.

Bad customer service that didn't involve food.

My husband and i went into your restaurant located in Madison Heights in Michigan for lunch, it was my birthday, when we were sitting having our lunch, one of hostess came near our lunch table with a ladder and started to clean windows around us and other tables! it was a terrible scenario! poor woman was sweating and cleaning every where with a ladder! can you imagine how my birthday went down? i and my husband felt very bad for that lady but there was nothing we could do about it! humanity is dead in our country! for few dollars less payment you abuse people like slaves!

My wife and I went into your restaurant #508 in Towson Maryland today at 3 P.M. to eat dinner. We were seated promptly but it took us another 15 minutes for a waiter to come to our table. He took our order of Roast Turkey and my Salmon dinner. approx. 10 minutes went by and he came to my wife and said that they were out of Turkey. She finally ordered pot roast dinner. When our dinner finally arrived my salmon dinner was extremely small and dry to the taste. I have been eating at this particular restaurant ever since it opened. The service has gotten extremely slow and the food has gotten worse. I felt sorry for the two waiters today. ur waiter (Collin ) was very nice and very apologetic but very slow. As of todat my wif and I have vowed to not eat there again until the service changes. I wanted to speak to the managers but they were both gone when I checked out at 3:55 P.m. My email address is charlesfocht1942@gmail.com if you would like to contact me. Thank You

The heavy emphasis on race is because every injustice or bad service perpetrated by non African Americans towards African Americans is made out to be race related. Guess what, people that complain the most about the service industry have never worked in the service industry. Everyone wants 5 Star service at a happy meal price. If you want a 5 Star experience eat at a place that can charge enough per plate to cover the LABOR cost of more servers and or Cooks. Bob Evans charges 10-12 a plate with another 2-3 for a drink, that doesn't cover the Labor cost required to hold your hand. Bob Evans is a Casual Family Dining Restaurant...Will it hurt you to ASK for something if you need it? Finally, paying your Bill at a restaurant is not a negotiation. The prices are on the menu...don't like the prices...don't order the food. Thanks for letting me vent. A little About me Im a BLACK American that has worked as a General Manager in the food service industry for 20+ years and retired happily.

^^^^ my thoughts, exactly. I only wish I could be an AFRICAN-AMERICAN reviewer of comments for a restaurant like this. I would take great AFRICAN-AMERICAN pleasure in replying to AFRICAN-AMERICAN [censored]es like this, whose "possibly" legit AFRICAN-AMERICAN complaints are so riddled with inane AFRICAN-AMERICAN ### that it becomes too painful to read with a straight AFRICAN-AMERICAN face.

Sucks to be colored at Bob Evans, I guess. You might wonder why they even bothered to seat you at all.

Of course, being stupid isn't a colored thing, now is it? How often do you NOT receive what you asked for, then go ahead and pay the bill IN FULL?

Stupid is as stupid does.

Thanks for writing about this MORE THAN two weeks after it happened.

There are multiple hand washing stations, and chances are you didn't watch every single server every single time. It sounds like you violated health code policy by being a guest in the back of the house without washing your hands, but It seems you missed that part. Also, you just put your "Friend" in a bad situation by complaining. I think you are probably just a disgruntled employee (server) that doesn't like the policy of cleaning the plates.

Hi i would like to know why you took tomato juice, & waffels off your menue we have several fellows in our model railroad group that has breakfeast at your resturant every-other-wensday that do like to get tomato juice-&-waffels it was a bummer when we found out you don`t carry these items anymore the fellows that like the tomato juice always use pepper & tobasco sauce members, range anywhere from as low as{ four to as many as twenty-four} and a lot of them do like the items that you removed, the manegment & and wait staff are fine not a problem one, would you please bring those items back thankyou

went there for breakfast food was awful and i mean awful i ordered eggs, okay potatoes were overcookedand burnt sausage was good then rye toast burnt i mean burnt husband ordered steak and eggs well same was his potatoes overcooked then there was the steak they served him a piece of ( POT ROAST BEEF) it was a chunk they put on grill and made well done what a bunch of garabge they served later waitress told us cook called off well replacement cant cook restaurant 0065 order 240645 amount $22.38 i paid and left not to return to that one

As usual got over cooked and inedible food. Don't know why I even bother to order from this company. We don't have a lot of choices in Hillsboro. But I can get over cooked chicken at Walmart or Kroger.

11/26/2015 Thanksgiving both Portsmouth stores ran out of turkey before even the dinner hour. New Boston store had been out of the carryout dinners since "last week" after catering a nursing home. How do you run out of turkey on Thxgvng? We were regular customers, at least once a week, but will now spend our money next door at Applebees.

11/8/15 9:08 a.m. Bob Evans #414 Server Dara L (It was a Man) not sure if Dara is a gentleman. Possible manager. On my way to work stop to pick up breakfast. Not my first time here usually I go there at least 2 times during the week. He was not friendly at all did not speak just said what can I do for you. I Said I want to place a carry out order and he said what are you ordering and I said well I would like a menu to look at and was handed a menu. Placed my order got my food and got to work 22 minutes early to enjoy it. I spent $12.38 on breakfast no receipt number to reference this but there is a 11/8/15 R6 09:08 at the bottom near my order total. I ordered the Border Scrambler Oml breakfast with a side of bacon well done and biscuit. The bacon was perfect, my biscuits was hard my omlet has a few egg shells in them and I had no condiments no ketchup for the home fries no butter or jelly for the biscuit no sour cream for the border. I no this stuff comes with it because this is what I always order. When ordering they always ask do you need any (butter, jelly, sour cream, or would you like a side gravy for the biscuit) never was asked so I assume this would be in there anyway. I called them to complain at [protected] 4 times this morning and no one is answering the phone. They were not busy when I was there waiting, but may be when I tried calling. I don't usually work Sundays but did this as overtime for company because we needed help. So know I'm at work HUNGRY took my Medicine on a Empty stomach because I refuse to eat that. I no how good your food is because I go there to much on my way to work during the weekdays but I'm truly disappointed and I have wasted money on food I can't eat...My name is in your data base because I have used my debit card there before Bernadine O Boysaw, 1342 Manchester Columbus Ohio 43211. My email address is odessaboysaw@gmail.com

If this is an usual thing to have your food over cooked and inedible why do you keep going back. I get it you are a six year old child and mommy and daddy get to pick where you eat and the food is not really as bad as you say it is you are just fussy.

Miss Kansas idk where to begin with ALL that is wrong with you mentally. Either you are not a parent. Or you are not a "Miss" as I have a difficult time believing even a woman with no children, grown or not, would encourage the objectivication of young women. What is wrong with Steve looking or leering at these ladies ? 1.) As attractive as I have found some guests or servers in my store, I would NEVER and I mean NEVER display an act of character weakness such as this manager did by STARING. 2.) BOB EVANS is a FAMILY restaurant. Corporate would NEVER train a manager (and our training is extensive including Respect & Diversity training, Corporate Law & Governance, Food Safety, business management, etc..) ..to treat customers and their families this awful horrible way. 3.) This manager has issues that apparently lie deeper than any interviewing District Manager could have picked up on. All managers go through a back ground and criminal check which must be flawless to work for this Company. Steve certainly appears to have a sociopathic complex, which makes him more than likely an extremely proficient liar during his interview process. I sure hope these folks take this complaint to Corporate because Bob Evans truly strives to hire only the BEST managers. I am embarrassed for your experience on this day. As for Miss Kansas, or whoever you are, if you make any creepy comments to MY children I don't care if they are 18 or not. Come see me at my store. 895 Commercial Parkway Dover, OH 44622. My name is Jason Bontrager. I am the Assistant General Manager. And I will break you in half if you looked at my children the wrong way bud .

What does it take to be a manager at Bob Evans. Last evening we were on our way back from down south where there are a lot of Cracker B arrels. We had eaten at several of them and when we got back to Ohio/Wva we decided to eat at Bob Evans because we really enjoy your food. We stopped at #0103 restaurant in Vienna, Wva. We sat for 15 minutes waiting for someone to wait on us then we sat there for another 30 minutes waiting on our food once someone did take our order. We received everything at the same time when we did receive it - rolls, salad, meal, etc. We asked to speak with a manager and when she came to our table we told her how we felt about the service and we weren't the only ones unhappy. There were a couple other tables in the same situation. Jessica was our server. The manager just said well I am sorry I will give you 20% off your bill. This is not the point - why wasn't this server qualified to do the job. She just walked around wasting time = like picking up a cup, picking up a tip and piddling around while customers were getting irritated. When we got up to the register to pay our bill several folks were there complaining about Jessica. When we paid our bill the manager was at the register and even tho she had told us she would take 20% off the bill that wasn't done either . But like I ssaid, this was not the point. This manager really didn't care about her employees or customers.

I don't quite know how to make this complaint, so am just going to say this.,
For several years now there is a group of about 10 to 12 people from church that go to early 8:30 service, then at 9:30 we go to Bob Evans for breakfast., we have never had any trouble with getting in, ordering, or getting our food without much delay until, about the past 5 or 6 months, (ever since the remodeling was done)service is not good at all, and the orders plus trying to pay at the register is a joke., this morning was the straw that broke the camels back I guess. The waitress, really not all her fault, but it was the kitchen we think., we got in at 9:45, did not get our food until about 10:30 or so, and then 2 people never did get theirs., orders were not right either., never once did the manager come by to see if everything was ok or nothing., she is a joke too., it seems as though the right hand doesn't know what the left hand is doing.
I personnaly think that it is the Mgrs responsibility to keep track with what is going on in her restaurant.

I am sorry, I normally don't complain about things of this matter, but we all agree that management should know what is going on in the Marion, Il Bob Evans Restaurant

Did the manager reach in his pants and groan while looking at your daughters? In most parts of the world, 16 and 18 year old women are married with a couple of kids. If you don't want any one to look at your daughters put them in burkhas. However, it is probably more to do with WHO was looking. Had "Steve the Manager" been 22, athletic, and good-looking you probably would have thought it a compliment to your good genes that he took notice of your daughters. You might have even given him your daughters' cell phone numbers. Give poor "Steve the Manager" a break! He came into puberty when the halls of his high school were swarming with teenage pheromones, and it was considered acceptable (and probably even desirable) that he would take notice. Poor "Steve the Manager" is probably prematurely aged and lonely due to his crappy job. Were your daughters 6 and 8, then you would have a legitimate gripe. They are 16 and 18, pumping out pheromones, and looking fine. The usual clientele of Bob Evans is 50+, and he probably doesn't make even $10/hr. Bob Evans gets what they pay for, and so did you. He wasn't expecting two nubile young women to come into his restaurant. The poor guy was powerless to their charms. Take it as a compliment and shrug it off. To make matters worse, you didn't leave poor Chris a tip. Or is it that he didn't notice you, and you feel cheated?

ive been at bobs 22 years and i can tell u bobs dont care about anyone just $