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CB Department Stores Bloomingdale's Lexington Avenue, New York, NY, 10022, US
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Lexington Avenue, New York, NY, 10022, US
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3 complaints
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Working hours
10:00 am - 8:30 pm
10:00 am - 8:30 pm
10:00 am - 8:30 pm
10:00 am - 8:00 pm
10:00 am - 8:30 pm
10:00 am - 8:30 pm
11:00 am - 7:00 pm
5:13 pm EST
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Bloomingdale's - lost items and will not return

On 12/30/15 I inadvertently mislabeled returns to Bloomingdales and Sak's 5th Avenue. Sak's promptly returned the incorrect item to me with a letter stating it was not their item. This is when I was first made aware of my mistake. Thinking it would not be long before Bloomingdales would do the same thing with the incorrect items they received. On 1/20/16 I contacted Bloomingdales customer service via email which generated an incident number [protected]. An auto generated response said I would hear from them within 48 hours. I never received a response and called customer service on 1/22/16. I was told there were notes regarding the issue and that they were shipped back to me. On 1/23/16 I received a response to my original inquiry stating they were sending a request to the warehouse to locate the package and send them back to me. Confused by the conflicting information I responded that I was told they were already sent back. As you can see by the attached documents, I have had numerous responses that had nothing to do with the matter I was requiring about and more conflicting information on the status of my issue. I have sent an email to the attention of a supervisor as well as a complaint on the corporate headquarters site about this issue.

It has been over a month since this circus started and I am now running the risk of Sak's not accepting the merchandise even if I do get it back since it was on sale and purchased on 12/22/15.

Bloomingdales received my package via UPS Tracking 1Z6A5769090215884
Received by Larry at 6:05am on 1/6/16

The package contained:
1 pair of Alexandre Birman Olga Colorblock EEL/Calf Pump Size 9
1 Pair of Stuart Weitzman Queen Purple Snakeskin Embossed Leather Pumps Sz 7.5
Total Value $620.37

I would like the items returned or a check in the amount of $620.37 within 7 business days.

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11:20 am EST

Bloomingdale's - hunter boots

I ordered Hunters from Bloomingdale's and not only did they send the wrong boots, but they were in horrible condition. The boots were black and they had some sort of white chalky substance on them making them look very cheap. Previous Hunters I ordered from Amazon were in perfect condition. I thought it was risky ordering boots that expensive from Amazon and it turns out they were in extremely better condition than the boots from Bloomingdale's. I won't be ordering from them again.

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11:43 pm EST

Bloomingdale's - ordering over the phone.

During the black-frifday event i took advantage of the promotions and discounts given by Bloomingdales, i placed my order over the phone with a one of the bloomingdales representative (this experience was really bad, i could barely understand what the person was saying, he sound like if he was reading from a script or something) on November 27th of this year 2015 (to make it evident) this person while taking the order made a mistake and sent me the wrong size and color of the boots i have ordered, not even because i gave him the web Id., no. with the specific color, he sent e the wrong color, at least he sent me the right boots. i called back to re-order the boots with different person and this one too made the same mistake but this time on the boots size, then he voided the order and on the same order no. he placed a new one, (i don't know how he did it) but he did, and never honored the original price that i payed but hrged me full price for the item, i called again and explained the situation to a supervisor and this one promise to credit the money back into my card for what i have payed before, and until this day im still waiting! i never received an email, or a credit or a phone call from bloomingdales regarding this matter the problem was never solved, I've been dealing with this dilemma with no result of solving it, the boots were $347. but then my Amex was charged for the amount of $584.00 that's a $218.00 difference of the total amount charged from the original purchase. after talking with many supervisors over and over, no one was able to help me, at the end i was charged for the full price of the item because of someone else mistake when taking the order. Thank you bloomingdales for the great experience shopping over the phone. I don't think i will be making any purchase with you guys again. Macys does a better job with their customer, and that's embarrassing been that you guys are more high-end labels and thus more expensive.

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