The complaint has been investigated and
resolved to the customer's satisfactionResolved Bloomex — flowers
resolved to the customer's satisfaction
My fiance in Australia ordered me a single rose and a small box of assorted chocolates online at Bloomex.ca two days ago. I expected flowers from these people yesterday from 12:00 PM to 5:00 PM. When it was 6:00 PM, I called to find out where they were, and the representative told me the delivery person was stuck in traffic. I received my order instead this morning, finding out that the delivery cost was changed to a higher price because it was delivered in the morning! 1, The package was impossible to open with the watermarked, duct tape keeping the flower and chocolates attached for some reason... 2, the baby breath were dry and half of them had already fallen off before I received them.. 3, the branches were dry and ripped all over.. 4, My man ordered me the small box of assorted chocolates, not truffles.. 5, There was no explanation why it was late, and nobody informed me that the chocolates would be substituted for truffles! 6... the truffles were all stuck together and flattened out like a beef steak, with white flower on top instead of it being "cocoa dusted"... I am extremely disappointed by this service. I am still waiting on my 3rd hour for a so called manager to call me back with an explanation. This is highly unprofessional, irresponsible, unacceptable and shameful. People in long distance relationships matter too, you know! We deserve a little good service around here aswell.
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