The complaint has been investigated and
resolved to the customer's satisfactionResolved Bloomex — Flower delivery
resolved to the customer's satisfaction
Hello, thank you for posting this complaint regarding my 2021 July 10 birthday gift that was to deliver birthday flowers and balloon to Kinburn ON near Ottawa. Bloomex launched a so called investigation, asked me to send the evidence which I did in the attached email and proceeded to totally ignored all the points that I have made and the request for partial refund. Instead they sent me a patronizing platitudes "we are sorry you had a bad experience" etc.
From: arpad arpad
Sent: Saturday, July 10, 2021 6:06 AM
Subject: Order 3298425
Please find attached a photo of the received goods from the recipient.
The flowers arrived one day too early, not on the birthday of the recipient as it was requested. Instead of the 18 inch Mylar balloon that was ordered a much smaller balloon was substituted (about 6 inch). The flowers were not in the best of condition as they were boxed overnight.
On the 8th (2 days before the requested delivery date) I saw that the Purolator delivery status was In-Progress. Phoned up Bloomex to say that the flowers should not have been sent yet because in 2 days the flowers will wilt. Customer service assured me that it was not actually sent. I repeated the delivery time to them, i.e. 10th of July. In spite of this the flowers were delivered on the 9th.
if you ship a flower product boxed without refrigeration then it must be delivered as quickly as possible to prevent degradation in transit. So it seems to me that not keeping the requested delivery date was intentional as well the substitution of the tiny balloon in order to reduce the Purolator shipping costs.
So indeed we have a little issue with my future trust.
My expectation is the full refund of the shipping cost, not just the extra 4 dollars, and the cost of the balloon.
The complaint has been investigated and resolved to the customer's satisfaction.