Lane Bryant Customer Service


Charming Shoppes, Inc.

777 S State Road 7
United States - 33068

Customer Support Phone Numbers

1866 886 4731(United States) 1 0
+1 954 970 2205(International) 1 0
+1 800 888 4163(Lane Bryant Card Services) 1 0
Mon8:00 AM - 10:00 PM
Tue8:00 AM - 10:00 PM
Wed8:00 AM - 10:00 PM
Thu8:00 AM - 10:00 PM
Fri8:00 AM - 10:00 PM
Sat8:00 AM - 10:00 PM
Sun10:00 AM - 10:00 PM

Lane Bryant Complaints & Reviews

Lane Bryant / ordering an item on the phone/ how do I get this item again???

Jun 18, 2019

Dear Lane Bryant: I recently bought a "Cacique 42C Unlined lounge bra" from Lane Bryant. I do not have the receipt but that is what it says on the tag. It is very hard for me to find a bra that fits me, but this one fits me perfectly. I would like to buy at least 2 others of the same bra...

Lane Bryant / panties

Apr 24, 2019

I brought 5 pair of panties on yesterday April 23, 2019, for $35.00. I went to wear a pair today and the panties split all the way across the side. I am assuming its a defect in the material. I would like to know how to go about exchanging these? I have attached a picture of the defected...

Lane Bryant / bra

Apr 06, 2019

To set things straight from the get go, I love Lane Bryant! The underwear is exceptional, the stores are wonderful and the staff is phenomenal, but the bras give me pause. I want to love them but I bought one two months ago, wore it twice, never had the chance to wash it, and it is already...

Lane Bryant / to vinyl jackets

Apr 06, 2019

My name is Vanessa Brown my complaint is I bought 2 vinyl jacket from lane Bryant From lane Bryant I spent a lot of money for The jackets and both are peeling love the jackets but very disappointed would like my money back for these idols or replaced clothes were very disappointed...

Lane Bryant / the token booth clerk

Dec 19, 2018

my name is Ardelia Douthett and I had a problem this morning about 11am. I was on 42 and port authority when a homeless women tried to attack me. I ask the token booth clerk to call the police and she just look at me. the token booth clerk saw the women split on me there needs the be more...

Lane Bryant / I returned merchandise I had purchased online to your store in colorado springs, colorado. I made the payment with a gift card.

Nov 23, 2018

I used a $200.00 Visa gift card #4358 8054 6747 2225, which I received when I retired as a law enforcment officer from San Bernardino County California, to make a purchase on line for $133.62, on or about October 21, 2018. The order number was #OLBWO44510317. The items did not fit, so I...

Lane Bryant / seriously sexy panty freehold nj store

Nov 13, 2018

I purchased a sexy panty from ordering online at this store first I asked them if it was there to pick it up they didn't want to help me so I waited finally got email confirmation so I went back there to get it I never felt so dissed in my life saw they got new stuff in so I looked I...

Lane Bryant / bras and underwear

Aug 15, 2018

I was just wanting to reach out to the company bec I'm not 30 and have been a Lane Bryant customer since I bought my 1st bra. Our mall closed our a couple of years ago and I was completely heartbroken so now I have to get my stuff when I'm on vacation. Which is exactly what I did 2 week...

Lane Bryant / bathrooms

Aug 10, 2018

On 8/6/2018 me and my handicap aunt went to use our coupons at store 06464, which is in Grand Rapids, MI. While shopping we both asked to use the bathroom. We were told me had to go to Joann Fabrics next door. I asked the employees where they went...they said they also had to go to...

Lane Bryant / never received an item

Jul 26, 2018

Please see question reference#180726-001077, 180725-001734 and my survey of the delievery and item. The order number is OLBW037184801 and I didnt get item#341581. I order the item 7/14/18 and was told it was delievered 7/17, but when I got to the store it wasnt available. I've called...

Lane Bryant / lane bryant credit card

Jul 09, 2018

My name is Lydia Lucas, email address I recently went to use my Lane Bryant card in a store and was told my card was put in a hardship status and could not use it for the purchase. I realize that the area I live in was hit by hurricane Harvey and many people are...

Lane Bryant / I used to work here glad that's over

May 30, 2018

Hello everyone I use to work for this company not to long ago. It is my pleasure to not working under such poor management anymore. Anywho ill try and make this story short and sweet as possible. When I was working for this company I have been harassed by a fellow employee, belittled by...

Lane Bryant / sales rep

Apr 27, 2018

I have a complaint. My mother is very old and sick. She's been buying from this store for over 40 years. She recently ordered 20 items online, which normally she goes to the store. Unfortunately most did not fit. She returned them to the Mount Juliet TN store. The ladies name was Lindsey...

Lane Bryant / customer service

Feb 08, 2018

Me and my two daughters were trying to buy bras and panties from the Monroe LA store by the pecan land mall. The lady was very rude, snotty, and loud!!! She measured my daughter completely wrong. Told my other daughter she was stupid for trying to order online, why were we even there shopping!! We all had stuff to buy and walked out!!! Very rude!!!

Lane Bryant / not happy

Nov 10, 2017

I regret I listened to their advice and paid for an expedited shipping. It didn't make sense anyway. And I got my order 2 months after I ordered it. I am now trying to get my money back hanging on the phone with them (for about 40 minutes with no result) and writing this review because...

Lane Bryant / Customer service

Mar 24, 2017

I have shopped at the Lane Bryant Outlet in Pigeon Forge, Tn for about eight years. I vacation in the area and loved the store. I recently went there to shop as usual. Not one person greeted me or said a word to me. I noticed that the store manager that always helped me was not there. I...

Lane Bryant / Wrong size!

Mar 01, 2017

I bought many things from this site following their size chart and everything I received did not fit!! I contacted Lane Bryant support right away and they asked me to send pictures which I did. Their rep contacted me back several days later and said that there was nothing they could do to...

Lane Bryant / Can't reach anyone from customer support

Feb 01, 2017

I bought a top from this store Lane Bryant via their website and the one I received was too small. I contacted their support service through online contact form but they did not reply. Then I tried their live chat and it took me nowhere, they did not reply there either. I want to get a...

Lane Bryant / unaccounted money

Mar 19, 2013

I was a couple days late on my Lane Bryant payment when I received a call from "Comenity bank" letting me know I had missed a payment. I authorized a payment, received a conformation code and thought I was good to go. But I wasn't... The next day I received another call stating again... / False Return Policy

Dec 23, 2012

I did an order through and the return policy says I can return it to the store. Once I got the product it was from a different company with a completely different return policy then I was told on the website. Then when I contacted their customer service department they said...

Lane Bryant / These are awful people to work with

Dec 15, 2012

I have been a customer of lane bryant but as of today I am going to close out my account and I am encouraging everyone else not to do business with that store. I recently purchase some tops there and I developed an allergy to the blouses that were rayon. I ws told by a very nice clerk at...

Identity Protector offered from Lane Bryant / free membership time

Nov 19, 2012

Signed up for free 30 Day membership and then after 30 days it would be 14.99 a month. I signed up on 10/25/12 and today is 11/19/12 & still have not received my package telling me how I can access my credit report for free as they said I would get besides all the information to protect my...

Lane Bryant / Rude staff

Dec 21, 2011

On Dec 18, 2011 I shopped at the Lane Bryant in Waldorf and did not appreciate the staff members rude comments. I had a coupon that I wanted to use I asked the girl to use it in the transaction. She then asked me if I wanted to use the coupon to complete the transaction. I said yes, after...

Lane and Bryant / Bad customer service


Recently shopped there, bought over 75 worth of merchandise, forgot my coupon, My bad. Was told to come back next day. i did and was told that I had to return the stuff and re-purchase to use coupon. Did and clerk was obvously annoyed. Bought 75 worth of stuff on top of what I had...

Lane Bryant / Money scam


I purchased 2 pairs of classic leggings from Lane Bryant's stores. Both pairs had ripped with very little use. One pair I wore for an hour and they ripped. I emailed customer service through Lane Bryant's website and a woman named Suzanne Smither said she would send me a return...

lane bryant outlet / jean exchange


I went to exchange a pair of jeans for something else . they still had the tag attached with the price on them and i was told by leigh they could only give me the price they rang up for because they didnt know how much i paid for them because I didnt have my receipt with me. (the tag wa...

Lane Bryant / overcharged


I placed an order totalling 58.50 with 4.40 tax and 8.95 shipping. I also had an online coupon email to me from lane bryant the same day i placed the order for 20.00 off a 40.00 order or more. my total should have been 51.85 and according to the confirmation screen it was. when my card wa...

Lane Bryant Online / Online order


I took advantage of an online sale with Lane Bryant. They were advertising did the buy one get one free both online and throughout the store and on top of that had a coupon for spend $225 and get an additional $75 off. I was able to get about $500 worth of clothes for a $165 with tax...

Lane Bryant - World Financial / Harrassment


In July of 2006 I went to buy some clothes at Lane Bryant, they convinced me to to get a credit card to save 10% on my purchases. Which ended up being a savings of about $10. I planned to pay off the card once I received the bill so no worries. Bill came I went online to pay the bill...