To whom it may concern:
I placed an order on December 8th for four items, which was two pajamas gifts sets, and a pajamas set that was sold separately which consists of a top and bottoms. I never received an confirmation email regarding the order. I called Lane Bryant and spoke with a representative who gave me the order number and said my items will be delivered by December 16th. However, a few days later, only my pajamas top was delivered. I called back, and the representative told me that my two pajamas sets were cancelled due to not being in stock, and they were in the process of shipping out the pajamas bottoms. I waited and December 16th came and went, I called back and spoke with the representative Julie, I explained that I will be leaving to go out of town and I won't be back until next year. She explained that they will be able to expedite my package for either 12/21 or 12/22. She said they will send me an email regarding the order. However, I never received an email regarding the order, the only email that I received was a customer service email regarding if I was satisfied with the call. However, I called Lane Bryant on 12/22 and spoke with a representative name Kim- reference number [protected]. Kim was rude, disrespectful and refused to listen and understand the situation. She kept asking for the new order number, which I did not understand because I never received a new order number. She said in order for my shipment to be expedited and new order number was generated. I explained that Julie the previous rep. used the term expedited and did not provide or suggested that I will receive a new order number. Kim refused to listen and kept repeating herself. I offered her the name of the representative that I spoke with, she replied "we don't do name, we look at notes." She displayed lack of compassion and empathy and when I asked to speak to a supervisor; it was like she ignored my request and continued to speak over me. She insisted that she will put me on hold, later she returned to the call and gave me her name and reference number before she transferring me to the supervisor Thomas. Thomas was nice and understood my frustration. He answered my questions regarding the order and explained that due to the postal service, very little can be done. He attempted to rectify the situation with a coupon, but I explained that I don't want to conduct business with Lane Bryant any longer. At this point, I would like to return the item that I did receive in the mail, and if the pajamas pants is delivered; I will be returning them as well. I will not conduct business with any company that allows employees to display this level of disrespect and also unable to provide me the service/product in a timely manner.