Artfire.com
reviews and complaints

I have emailed artfire numerous times about my order that I was charged for but never received.$ 76.47

stockdominkl is processing your order #2690683.

I have copies of all the emails I've sent.. I was givin the runaround from almost a year. I was told I would receive the speaker but when I didn't the email of the seller was no loner able to connect.

I ordered a $55 gorilla cart on or about a year ago and i have never received it. my order number was 197251. I will go to the ftc and bbb if i do not receive it. I have called your companys telephone number and i have emailed you all several times in the past. i just got a facial cream company in trouble with the ftc and bbb. I am reporting this company now.

Artifire - Customer Service

RE: Emilia Caceres
Artifire Account - eco02emilia858583169

I bought a ceiling fan on June 12, 2021 and it was paid through PayPal in the amount of $ 95.58.

As of today I have not received my merchandise. I have tried to communicate with you and it is impossible. When I send a message to the salesperson of your company, the following appears:

Oh no! We couldn't find any shops by that name "SHINGTOWN".

I need the intervention of Artifre to investigate and return my money through PayPal.

Thanks.
Emilia Caceres

☆⊙☆Update... Hi, Rebecca Campbell here, i had originally complained on July 20th... Well since then... The Elusive artfire.com finally after 39+ emails they responded back to me and it was only after after i made a complaint with the united states postal service fraud investigation team, their federal police law enforcement. Artfires response to me is they were not responsiable for a refund, to contact seller, the seller had deleted his account, i told them that. Artfire hasnt emailed me back on another response. I went to my bank and told them, they started a refund process to visa for me, visa will give me a refund. I had kept every email i sent to artfire and the ones i sent to seller that he never responded to, i showed them returned emails, i showed them the sellers artfire page showing he disapeered and my bank statements show he took my payment through my visa bank debit card. I have the emails to the USPS and the emails they sent me and emails from the law enforcement team for the UPPS. If you havent started doing what i did, start now, thats your evidence for getting your money back through your credit card company, good luck. I also think we should all get together and start a class action lawsuit against artfire. The sellers should be vetted! Credintials must be provided, they didnt and they are letting in scammers to scam us! ●√● Please Leave a reply if you think we should all come together for a class action suit against Artfire.com... Get notifications for comments so you can keep track of these posts and replys... I will be back with a update soon, until then please reply. Thank you, Rebecca S. Campbell

To begin with, the address of the company is a Pizza Joint. The [protected] customer service number, no one answers. We have emailed and request the termination of our store account for 2 weeks now. Supposed they have relocated to the moon of Jupiter, they could at lease respond with a notification email, but no, nothing, as if the whole website is operated by no one, a ship with no captain sailing all over the place, from the online reviews, the site is PACKED with fraught seller with no liability. No wonder our Paypal account along with many other sellers Paypal are terminated for associating with Artfire! Our Chase bank also denied Artfire's transactions!

We are still waiting from Artfire's return from the moon of Jupiter.

Artfire, an entrance with no exit!

I purchased Sonos Move wireless speakers for a total of $348.06 and received 2 surgical masks valued at less than $5.00. No response from seller [protected]@outlook.com

This is a total scam site

I ordered a tent a while ago and never received it. I've been trying to contact the seller but it's saying they're no longer available and I haven't heard back from [protected]@artfire.com. I need a contact information so I can get my refund back. I've emailed and there's no way of me being able to call.

Dr. I have to order 1 Pressure Washer on 7/7/2021 the order number is 2747253 but I do not know when you sent that Item to me
they toll me contact montestvincent20 but I did not receive from him (her) the answer
could you please to check what is wrong
Thanks
Dennis

I purchased a Xbox one s from the seller FranklinHood234 I clearly entered my shipping info correct my name Jason Solomon 8566 Golden Valley Dr Maple Falls WA 98266 somehow the seller sent my Xbox one s was put in the name Tyler Dull 8935 Salem ln maplefalls wa 98266 no where in my address or shipping info did I mention Tyler Dull or Salem lane I don't understand how this mistake was made and I have sent numerous complaints and emails to the seller and I have not got no response

We purchased a swimming pool pump on June 23 and my credit card was charged $98.99 on June 24. I have not received the pump nor any information from the seller. The charge was for East Coast Auto. I can't find any information on the seller. I want a refund immediately from the seller. I appreciate your help.

Pam Joyce
2081 Abbott Ln
Bedford, KY. 40006
[protected]

I ordered the laptop with the order number on the picture attached to this on July 11th here it is July 20th and still haven't heard back the seller removed his page as well. I have not heard back from the seller or customer service about the product I bought. And the price was $99 on artfire.com

The seller took my money then closed out his art fire account couple days later, now I want a refund but can't get art fire to email me back or even give me a refund for my order #2653706, which will never come. I don't know what to do! I have emailed art fire support every day for the last two weeks about a refund. They just don't reach back out to me. What do I have to do to get my refund?

This was ordered on July 6, 2021 and never received it, there's not even a tracking number. I've emailed your company more than once and not even an email back from your company. Also your 877 number doesn't even work. I am now requesting that I get my money refunded back.

It's been a month since I purchased a dresser from firesfliy (no longer on artfire).
I contacted customer service via email. No answer! Wth.

Never received my purchase.
Never received a reply from messages.
Must be a scam site!

Refund my money please!

I ordered this on June 27, here it is July 16 and I have nothing but automated responses from these people. I want my money back...

I have emailed them 12 times, seems like a scam to me now and I feel like it's criminal.

Avatar for Nice-shop
Nice-shop
via ArtFire.com
Order #2675148 Confirmed
Hello LISAMorrison544589523
Nice-shop is processing your order #2675148.
Our system will send you a confirmation email when Nice-shop ships your order.
If needed, you can contact the seller via email at [protected]@gmail.com
Order Summary
item thumbnail image
Honda HRX217HYA 21 4-in-1 Versamow Self-Propelled Lawn Mower
Quantity: 1
$79.99
Subtotal $79.99
Shipping $0.00
Tax $0.00
Total $79.99
Ships To
418 Renau Blvd
SUMMERVILLE, SC 29483
United States

I ordered a playstation on artfire.com I've emailed the seller a few times and artfire no answer its a birrhday present and I need a shipping number and what carrier ots been almost a month and getting frustrated I would like to get this resolved plz

I purchased a washer dryer combination threw Artfire from [protected]@163.com. And have not received any kind of correspondance I have received 1 initial email Giving me a confirmation number this is how the email was received:

Hello JessicaRomayor829185640
kangcang70ar83 is processing your order #2729033.
Our system will send you a confirmation email when kangcang70ar83 ships your order.
If needed, you can contact the seller via email at [protected]@163.com
Order Summary
item thumbnail image
% HLC1700AXW Front-Loading Electric Washer/Dryer %
Quantity: 1
$98.89
Subtotal $98.89.

I WOULD LIKE TO CANCEL MY ORDER AND HAVE MY MONEY REFUNDED. THANKYOU.

I purchased this item online on Jun 21, 2021. As to date, I have not received any communications from the seller regarding a delivery date. Yet they immediate took my paypal payment. I contacted artfire but they were no help. they told me to contact the seller, which I have. Janeeyres is supposed to ship this order but I have not heard from them either. I read this merchant's reviews and they all have similar complaints.
Please cancel this order and refund my money. I will advise Paypal and my credit card to refund my money.
Thank you for any help you can give me.

i purchased a short queen rv matress and have yet recieved it or even heard about it I would like to just cancel the order and get a refund.

I WANT MY MONEY BACK

The store is loaded with vendors that are scammers. After selling bogus goods the vendors roll up shop and disappear with their gmail contact. Artfire does nothing to protect purchasers. Here is their position statement.

ArtFire Customer Service Team (ArtFire.com)
Jun 29, 2021, 10:01 AM MST

Hello,

ArtFire provides a listing service similar to a classified ad. Anyone is welcome to list and sell on ArtFire as along as they comply with our Terms of Service. Those terms include a requirement to ship products in a timely fashion and communicate with buyers. If Sellers fail to comply with our TOS they are removed from the platform and their shops are closed. We do remove sellers on a regular basis who have not fully complied with our TOS. All purchases are made between buyer and seller. ArtFire does not process payment or have access to any funds. This means that a buyer can always dispute or initiate a chargeback directly with their payment provider.

Sincerely,
ArtFire Customer Service

Here is the purchase from the scammer:

ArtFire Customer Service Team (ArtFire.com)
Jun 29, 2021, 10:01 AM MST

Hello,

ArtFire provides a listing service similar to a classified ad. Anyone is welcome to list and sell on ArtFire as along as they comply with our Terms of Service. Those terms include a requirement to ship products in a timely fashion and communicate with buyers. If Sellers fail to comply with our TOS they are removed from the platform and their shops are closed. We do remove sellers on a regular basis who have not fully complied with our TOS. All purchases are made between buyer and seller. ArtFire does not process payment or have access to any funds. This means that a buyer can always dispute or initiate a chargeback directly with their payment provider.

Sincerely,
ArtFire Customer Service

Here is proof of purchase from the scammer:

ArtFire Customer Service Team (ArtFire.com)
Jun 29, 2021, 10:01 AM MST

Hello,

ArtFire provides a listing service similar to a classified ad. Anyone is welcome to list and sell on ArtFire as along as they comply with our Terms of Service. Those terms include a requirement to ship products in a timely fashion and communicate with buyers. If Sellers fail to comply with our TOS they are removed from the platform and their shops are closed. We do remove sellers on a regular basis who have not fully complied with our TOS. All purchases are made between buyer and seller. ArtFire does not process payment or have access to any funds. This means that a buyer can always dispute or initiate a chargeback directly with their payment provider.

Sincerely,
ArtFire Customer Service