BioLife Plasma Services
reviews and complaints

I referred 2 of my friends. One didn't really like needless but he went because he wanted to help someone in a good way. Well they referred me wrote the cards. I never got referral bonus
Thank you. I feel they need a better system. Maybe have them fill it out on the computer on the questioner. I understand things happen. I called and can't threw. I donated and asked but they didn't know why.

There so called platinum level only receives 30$ on the first visit of the week while new people receive 100$ or more on there first weekly visit due to this wait time and time at the center has doubled not nearly enough staff regular donor compensation sucks they never answer the phone or e mails

I made an appointment at the Broken Arrow Biolife facility, and waited for my turn, not really in a hurry at all. I explained to the ladies taking my information that I had seizures from epilepsy, but it was mainly brought on by sugar issues. I went through the intake process, a nurse, I'm assuming, came and asked me if I was allergic to tape, I told her that I wasn't allergic to scotch tape. Eventually I was taken back and my veins were assessed and determined very good. Then the lady who came to ask about the tape took me to her office told me that because I have seizures I'm not eligible. For three years. I didn't see anything on the site giving such an indication. Also, why take me back to assess my veins since the seizures were made known to start with? I can only assume that it is because I am a Muslim woman and I cover my hair.

Blood in the plasma line, not my fault but still goes against me. I'm halfway through my "promotion offer" and suddenly I can't donate. Went in twice (my time is worth something also, not just yours) to be denied because of something w the mail service, huh? Need to test you again? They really don't care if you donate or not! They don't try to resolve issues, just pass you along to some other staff/nurse that doesn't have a true answer. Seems like it's because my donation amount was increasing! This company's staff could care a less if your time is wasted and they turn you away. It's fishy and the nurses behind the desks don't care about resolving problems. They're just as happy for you to walk away and, act like they prefer it! Definitely didn't try to resolve why I couldn't donate! It's a circus/zoo environment! Why schedule SOOOOO many that you wait 2 hrs to begin your donation? The white cards they fill out aren't correct re: how long each station takes. I've had a 3.5hr door to door donation time, more than the initial visit. Be prepared to be there a long time, which I managed, but then get denied for reasons like "mail service"? How does that go against me? They manufacture reasons! Waste of my time! The staff is overworked and it shows with their "I don't care attitude".

What is the policy and procedures to donate ? Do I need two bouncy veins or not? They don't know the anatomy of the veins so how can they insert cannula's into the veins?

At the Middletown, Ohio facility, the staff has a COVID sign requiring everyone to wear the masks over their nose. (Duh, that's the only way it should be worn.) Anyway, many members of their own staff aren't wearing the mask over their nose. Lol. Other than that detail, the rest of my experience was ok. Longer than it should have been but it's good that so many people are donating. The needle had to be moved around leaving a bruise and then they had to switch to the other arm so another poke.

I arrived at biolife 10 mins before appointment and was told that there was a line about 30 min wait. I waited in my car and no one called still after 30 mins past. This is the second time I was left uncalled by pager system. Not so mad about wait time more that I walk in and I'm at top list but no one on computer or in line to be at all. I'm just sitting down to Donate at 134pm my apt is 1155.

I Singed up for the Promotion to become a [first time donor, during the physical I mentioned a past mental health case I was told to get a letter from a doctor and during the return process a The Nurse named Lucas claimed he decided against my participation and refused to show me the Reason why I'm being denied.

Seriously the wait is 4 sections this is so unfair for the staff and for those of the donors that have places to be or work or kids really you have to do something about this... Open another day or something... You need to hire more people or open another section please I really like your staff and your center is so clean but this is ridiculous.. For people to be stuck in a line waiting with no water or food and expect to lay down and donate and not fall asleep I don't drive so getting here is not always an option and or getting back home and no time to go to store for my kids to get them dinner or time to make them dinner please I will post every time i'm here I couldn't post last time because my phone died... I'm one of those people who make sure to shower eat and drink water but if I have to wait 3 hrs or more before I donate what's the pinot and having all those people in the place is just spreading the germs too and all those bodies being in 1 place is against the law too is in not? Just trying to get some help... The last 2 pics are from the last time...