BioLife Plasma Services
reviews and complaints

I got there at 4:10 my appointment was at 4:15. I got my physical and then was seated in a chair at about 4:45pm. The section was not ready for me. The bed had not been wiped down and all the martials had to be brought over. The girl left me 3 times to ask for help. No one could help her and then she stuck me. I had a hematoma so she stopped and went to switch placed with another person. Now 5:15pm they gave me an icepack and I left. When I got home I was only paid 20 dollars when I had 800 dollar coupon. This is super upsetting to me because I did everything on my end. You guys failed me and then would not pay me the 90 I deserved. On top of this I tried to talk to Jessica to fix the situation she was rude and un helpful. She had no solutions for going forward and would do nothing to help me. She was just telling me that all the customers have to be treated the same. I have along history of donating for you with out an issue. I would like someone to fix the payment for me and talk to Jessica about how to address customers and training her staff

Jackie she's picky and cursed me and I cursed her back I got deferred but she cursed at me first But she always gets the upper hand on everyone so I know this company won't do much but it's a start that lady has gotten away with so much stuff it's a shame I've heard her say I ain't going no we're tell what they want and ve also heard her say yal say yal ain't never coming back but yal do I throught your supposed to try to keep the people coming back no or push them out the door. That lady Jackie is something else and get away with how she treat the donor's

The staff seems more concerned with their personal discussions than taking care of any patient needs with one patient here we have been now waiting for proximately 30 minutes tough for them to finish what best little is like a just a happy time conference I hear about it laughing and saying they're going to but they don't give a damn error about it's going to wait and they have a good crowd and you can come back tomorrow they don't give a damn so that's what I'm I'm just say that

I have wanted to donate again for the past few months but still havent received couponf for 10 day lapse . I'm sorry but I will not donate for only 20$. My time alone is worth more than that. I received a notification on my phone that said I I could get 700 because they hadn't seen me in a while but when I opened BioLife app it disappeared and BioLife won't apply the coupon for me when I explain in person. Please email me couponme

To whom it may concern, I, Christopher scheduled an appointment at Staples Mill Rd center for first time visit. Shown disregard during process so I asked for transparency which was not given. Did not sign my station to station card, no explanation of procedure and given blatant disregard especially after I asked to use the restroom. Told not to come back there was an incident involving staff on video with me cussing, threatening, an aggressive behavior. (May 26 2021) I asked for another scheduled appointment in which I was told I'm permenately differed and police presence needed. (June 19th 2021). I whole heartedly disagree with actions an outcome of staff. Please be advised.

I switched where I give plasma because of deferals for protien levels. I received an email yestetday for a bonus if I returned. The initial donation had to be by June 12th, Saturday. The issue: When I left it was because of the deferral and how often it happened. In order for me to give again, my first visit has to be an SPE only. Of course, that will not be back in time for me to meet the initial donation deadline. Looks like I'm staying with Plasma Biological

When I signed up initially, I was told I'd get $750 after 8 donations as long as donations are within 30 days of each other. But after my first donation, I got a call that my protein level was low and I should come back for blood checks. I did this 2 or 3 times, all within 30 days of each other. By the time my protein levels were high enough, the days between my first donation and second donation we're beyond the 30 days so I'm no longer eligible for the promotion. I explain that I came each time within the required 30 days for the tests, and the required protein level was beyond my control, but they say it's not their problem.

When I first started here I had to wait 5 hours to donate and when I return I would get in pretty quick. Now at least this location does not care about its returning donors. I work graveyards and come here after work with the little time I have but lately they have been only pushing through new donors and leaving the returns to sit in line for hours past their appointment times. This is ridiculous! I finally got fed up and talked to a manager who basically said new donors come first. So I will find a new company to go to that actually cares about their patients and will write complaints to everyone I can

I'm a new donor at BioLife. I do this to
Make a positive difference in a person's life. I have donated plasma for the last couple of years at CSL, but a recent move puts me right across the street from bio-life. I'm complaining about the fact that I've been turned down twice in the 1 month I've been going there for not having an appointment. My job is very up in the air making appts difficult CSL would take everyone no matter what. Even 1 minute before closing they would take people. If there were 10, they would take them, employees stay late. At CSL the priority was collecting plasma donations for like saving medications & procedures. At BioLife it seems to be closing as soon as possible w/little urgency to the bigger picture & greater good. Everyone there is professional & nice and the place is clean. There just needs to be a refocus of why we're all there.

For over a month I have attempted to log in to my account. When it will not accept my password, they offer to reset it, which changes nothing. This is a problem whether I am using a desktop browser (have tried several different browsers and removed privacy settings), or the app. I have left no less than four messages with zero response. I even left a couple voicemails for my local center. The only way to schedule an appointment is to literally physically go into the center and talk to a person there to schedule it. Please look at the app reviews to see I am not alone in this problem and it should have been resolved a long time ago.

Hello this is Marlene Golden, there is a glitch in your website and phone numbers to ALL MI Centers. I've Never spent so much time on my phone and computer attempting to Contact a Business! I don't believe this is New information for Any of You! Losing potential customers due to glitches. VERY DISAPPOINTED.
I started as a donor in Austin Texas, No Problems! Now I can't do the basic stuff like Make an appointment and change my donor Center!
HELP ME WITH THIS PLEASE

Donating plasma at BioLife Plasma Services has become a joke. On a normal basis, donations should take no more than an hour and a half. But lately donations are taking 3-4 hours. BioLife cares nothing about sticking to the appointments. They increase promotions to bring back lapsed donors and/or gain new donors, but refuse to increase or properly staff for the promotions. And, then they move new donors to the front of the screening line and those waiting to donate. I also believe that during lunchtime they "fudge" the tech to donor ratios, which puts donors at risk. I donate because there is a need, but this has become ridiculous and not worth my time.

Hi my name is Natasha Coley and I referred my boyfriend Brandon Levine to donate in April so that we could get the extra $200 for referring a new patient. it and he . He was rescheduled about three times. Because they we just too just to busy to take him so it took us into May 5th for him to finish his donation. He was given and an extra $50 coupon which they did not honor the only give him 25 of it and I only got $100 payout instead of the $200 for my referral. He was promised that we would get the $200 payout and he would get the extra $50and kept rescheduling him so can someone please fix this situation immediately thank you over today did not honor he only got 20 my email address is [protected]@gmail.com. ot phone number is [protected]