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Best Western International review: Duplicate booking refund

ARTAK147 of AM

Mar 12, 2026 11:08 am EDT

Featured review

Dear Best Western International Team,

I am writing to escalate an issue regarding a duplicate booking at Best Western Vilnius.

We booked and fully paid for a room for 3 guests from 4–6 May. Due to a delay in the system’s confirmation, we accidentally made a second booking for the same dates. Once we noticed the duplicate, we immediately contacted the hotel requesting the cancellation and refund of the duplicate booking.

Despite providing all necessary proof, including vouchers and payment confirmations, the hotel has refused to process the refund and has largely ignored our correspondence. This response appears both unprofessional and unreasonable.

We kindly request Best Western International’s intervention to review the attached documents and assist in resolving this matter promptly. The duplicate booking details are as follows:

Guest Name: [Insert guest name]

Booking Reference 1: [Insert first booking number]

Booking Reference 2: [Insert second booking number]

Dates: 4–6 May

Room Category: [Insert room type]

We appreciate your urgent attention to this matter and hope for a fair resolution.

Thank you in advance for your support.

Claimed loss: 238.34 EUR

Desired outcome: full refund

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Best Western International Contacts

Best Western International phone numbers

+1 (800) 780-7234

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Brazil

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Best Western International emails

customercare@bestwestern.com

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Best Western International address

6201 N. 24th Parkway, Phoenix, Arizona, AZ85016, United States

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