CB Travel and Vacations Best Western International Complaints #2-21

Best Western International Reviews and Complaints

Best Western International review: rooms and service

Karen Martin of Irvington, US

Oct 18, 2019 9:22 am UTC

The rooms were not clean, one had a strong mold odor, another had roaches. Customer service was terrible — the front desk agents did not express any alarm to the conditions of the rooms and very bluntly said either we can switch you to another room or give you a refund the for your additional days.

I'd like either a full or partial reimbursement for having to switch hotels in the middle of a conference and incurring an additional, unplanned, cost.

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additional days alarm clean conditions conference customer service front desk agents hotels mold odor refund reimbursement roaches rooms switch unplanned cost

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Best Western International - Charged cancellation fee without policy disclosure 34

Best Western International - manager |employee personal problems 1

Resolved

Best Western International - false charge for smoking in room 3

Resolved

Best Western International - charges 2

Resolved

Best Western International - cheating/ defrauding 5

Best Western International - poor service 1

Best Western International - room service

Best Western International - Duplicate booking refund

Best Western International - Rude manager 1

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Best Western International - deceptive practice

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Best Western International Contacts

Best Western International phone numbers

+1 (800) 780-7234

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USA and Canada

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Brazil

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Best Western International emails

customercare@bestwestern.com

100%
Confidence score: 100%

Support

Best Western International address

6201 N. 24th Parkway, Phoenix, Arizona, AZ85016, United States

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