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Clicks Retailers Complaints & Reviews

Clicks Retailers / disgusting treatment from salome and mr makhubela the manager

Pu
Jul 16, 2019

Good day On the 16th of July 2019 just before Clicks closed I visited the store in Lephalale under the Management of Mr Makhubela. I purchased a few things and left the store. Whilst outside walking around coz I had forgotten where I parked the car Mr Makhubela and two guys approached me rudely...

Clicks Retailers / price on products

Ba
Jul 16, 2019

I was purchasing a product on a shelf with product by sales prices ofR59 when I got at the till price was R99 when I told teller but item is on the shelf she call manager who told me the barcode difference. If I got it right it not my problem if the pack there stock a wrong prices.Manager...

Clicks Retailers / clicks home pregnancy test

Ma
Jul 04, 2019

Good day. I bought 2 Clicks branded Home Pregnancy test yesterday. Like always - took one test yesterday and then one this morning. Yesterday's test work perfectly (positive); this morning's test was a dud. It did not even show not pregnant. This is not the first time that this has happened. At a...

Clicks Retailers / product

Ay
Jul 02, 2019

Went to click Fourways on the 29th April 2019 to get tablets and I was given tablets that had expired on the 3rd month 2019, I called clicks and the person who answered had no answers so I decided to drive there and when I got there the lady I spoke to said she'd call me back regarding...

Clicks / old products received

Mi
Jun 27, 2019

Ordered two boxes of Schwarzkopf dye online (recent sale). I collected at Tygervalley store on 26/06/2019. Upon opening the package later at home i checked the expiration date and found it to be May 2018. Fortunately I checked the date. I shudder to think what would have happen if I had...

Clicks Retailers / different prices between branches

Lo
Jun 17, 2019

Good Day Clicks, I bought Tramahexal at Clicks N1 City on the 31 May 2019 and paid R105.41 with about R20 Clicks club card discount. I bought the same pills(and amount of pills) at Clicks Edgemead and paid R172.00 (on the 17 June 2019). Why are there such a big difference in price. I used...

Clicks Retailers / kiddies sunglasses

Mo
Jun 01, 2019

Hi there I had the most heartbreaking experience in one of your Worcester branches today. As I was picking up a few items in the shop my 3 year old son accompanying me spotted very cute sunglasses priced R19, with so much pride carried them by himself, and when reaching the teller only to...

Clicks Retailers / clicks hillcrest

My
May 17, 2019

Never ever have I had such terrible service at a pharmacy! Not once but ever single time I go back there. I think each time it may just get better but never does! Wrong prescription medicine given once by a pharmacist that clearly should never be a pharmacist!!! So frustrating because I...

[Resolved] Clicks Retailers / apparent pharmacy item not able to refund

Ns
Apr 30, 2019

Received very poor service received at the Clicks in Reservoir Hills with regard to a refund of an incorrect item. This was brought to the attention of the Store Manager, the Pharmacy Manager and the Customer Service Manager who all refuse to exercise common sense in dealing with thi...

Clicks Retailers / product packaging

De
Apr 29, 2019

Hi my name is Delarece I'm very unhappy this is the 3rd month I've purchased the clicks brand lavander baby powder and the lid of the powder is not the best quality you end up wasting much of the powder because the lid can't even close and the sides lift. I packed the powder for my kid...

Clicks Retailers / staff

Am
Apr 12, 2019

Good day Today i went to the Clicks Franschhoek branch, The cashier Jade Boonzaaier, Greeted me while i was busy looking for my clicks card and before i could greet her she greeted me again, this time with an attitude so i said i did hear you and she responded so why dont you greet me...

Clicks Retailers / smartbite chocolate

Ca
Apr 06, 2019

I bought a Smartbite Chocolate from Clicks Baywest PE, 3/4/2019.I found something hard in it, not sure what it is? Barcode- 6006323499372. 30g Clicks Club Card No- 0200153917372. I emailed, ([email protected], [email protected]), both say your inbox is full.I called customer service...

Clicks Retailers / pharmacy - allowing fraudulent use of my medical aid

Ci
Apr 03, 2019

I recently noticed 4 transactions on my medical aid occurring on 2 days in March 2019 at Clicks Silverwater and Clicks Northvaal in Pretoria. I alerted Discovery who started investigating. It was found that someone pretending to be me had been making fraudulent purchases on my medical aid...

Clicks Retailers / online purchasing - bad bad bad service

Ma
Mar 27, 2019

I bought a r3 100 worth of goods for a express delivery, no one came back to me the reason why I bought it on express was because my child diapers was finished. I phoned to follow up on my package. 5 oclock the next day no one called me back to give me feedback. I phoned in again at 17:30...

Clicks Retailers / bad service from pharmacist

Sh
Mar 05, 2019

On Sunday 3 March 2019 at about 1pm I visited a clicks store in Mthatha where I needed to get medication for my 3 month old baby as I had received a prescription from the doctor when the pharmasist by the name of Kwezilomso Mrwebo served the client infront of my mom and I and finish when...

Clicks Retailers / default on clicks panty liners scented

Br
Feb 20, 2019

I bought your panty liners that is supposed to be Scented according to packaging but there is no scent at all and the adhesive backing does not secure ant fit as they continuously move and fold itself on underwear which makes it uncomfortable. I would like to return this product. I have...

Clicks Retailers / No insect repellent and bad service

La
Feb 15, 2019

Clicks Cobblewalk, Western Cape does nog sell any insect repellant, but they sell insect poison?? Why? What type of pharmacy is this..You can go to any pharmacy and buy insect repellant.Not only is the OTC staff not well trained in their products, you have to wait endless in a line because...

Clicks Retailers / inefficient staff

Ni
Feb 09, 2019

Clicks vangate mall has to be the worst branch in the history of mankind. The pharmacist do not load scripts properly. If you do not make a copy of the script you are screwed. I have experienced more than once. Whenever you need to call upon the previous consultant that assisted you. That...

Clicks Retailers / poor service and negligence

Th
Feb 08, 2019

Good day. I went to buy medication (YAZ) and they billed me and the medical aid paid but it was out of stock. Azaria from sancardia branch billed me without giving me a product and when I go to claim my product, he told me that I have no right to claim for something I didn't pay for even...

Clicks Retailers / lack of stock

Ma
Feb 04, 2019

I am fed up of asking for a certain item as it to no avail. Been requesting 3 or 4 different staff members, including managers and the department lady at the Mokopane branch to order the kids Silicon Serum as I often buy this particular item. Never more than 2 of this item on the shelve...

Clicks Retailers / bad attitude

De
Feb 03, 2019

Clicks columbine useless, I needed to collect a pre-packed script. Only to find the line extremely long and a waiting period of 40 minutes with just 2 people assisting. Why on earth at the end of the month is there not enough staff? Trying to find a manager who cared was also useless I wa...

Clicks Retailers 379 Smith Street Durban / security and management conduct

Da
Jan 24, 2019

Dear clicks, Re: security and management conduct The above matter refers, Kindly note as follows: 1. I visited the store on many occasion as a customer and numerous times I am being followed into each aisle by security guards; 2. On the 23/01/2019 I went to buy a packet of chips a...

Clicks Retailers / gift set

Mt
Jan 15, 2019

I bought a gift set (adiddas set- which it has to have shampoo and after shave ) at clicks Springs Avenue, when i opened it i found out that there were two products (shampoos) which are the same...i was out of town so i could not return it back to the shop when i tried to explain to the...

Clicks Retailers Phoenix Plaza branch / no large packets

Re
Jan 15, 2019

Hi My family and I purchased many item's at the Phoenix Plaza branch this afternoon. The cashier did not inform us that the store only had small packets available. He packed everything into small packets. The managers excuse was that large packets was ordered and had not yet been received...

Clicks Retailers / horrible cashier service and overal experience from the entire staff!

Da
Jan 14, 2019

About two days ago I made a purchased at clicks longbeach mall by an immature cashier named Jason Solomon and two co workers, one named Lauren. During the entire transaction Jason decided to have a stare down at me. He made me feel completely uncomfortable, bullied and harassed. It was to...

Clicks Retailers / clicks pharmacy department

Mb
Jan 13, 2019

Hi my name is Precious today I went to clicks in Pinetown to the pharmacy to collect medication and there's an African elderly man that assisted me and when I was talking to him he was very loud about what I'm doing in such an extent I asked him to keep it down because I didn't want the...

Clicks Pharmacy / poor service

Bl
Jan 08, 2019

On the 06/01/19 I went to your store in west street durban (westgard) I requested to see a product that was advertised ie an insect killer valued at r139.00 the salesperson brought one to me and I requested for another he told me that they were sold out. I asked if that product was r139...

Clicks Retailers / pharmacist refused to help me with medication

Ts
Jan 04, 2019

I went to Clicks Pharmacy Olivedale yesterday and asked the Pharmacist, Trevor, to help me with 5 tablets for water retention and the Pharmacist refused. I showed him proof (an old expired from my doctor) that I have been taking the medication and also indicated that my doctor is still...

Clicks Retailers / pharmacy

Cl
Jan 03, 2019

Protea Glen Clicks Pharmacy has the worst service. They have waiting chairs for Prescriptions and Self medication which according to them becomes one queue.This information was brought forward to me after i have been on a queue for more than 45 min. I did not get my medication as i now had...

Clicks Retailers / black pearl hair products

Gl
Dec 25, 2018

The Clicks at Maponya mall, Soweto, is selling expired Black Pearl products. I went to go buy them a week or 2 ago and they had scratched out the expiry date, when I asked why they are selling expired products and why they removed the expiry date, they said it wasn't them. What an ignorant...

Clicks Retailers / customer service

An
Dec 13, 2018

I placed an online order while I was in Stellenbosch on the 22 of November of 2018. I recieved an email regarding proof of online order on that same day with an order number and information saying that I should expect the order within 1-3 business days. 5 business days went by and the...

Clicks Retailers / online order and incorrect delivery

Kr
Dec 06, 2018

Nov 2018 Bought a airfryer 4l online on the Black Friday special, as a birthday present for my mum. Got delivered a Kambrook microwave with her details. Call the call centre and received a reference number from Nicole 01140937 will take 48 hrs to uplift and deliver the correct item I wa...

Clicks Retailers / oh so heavenly lotion 3 for 2 promotion

Gi
Dec 03, 2018

Yesterday I went to Clicks Rail Park Mall in Gaborone, Botswana, I saw the 1 litre Oh So Heavenly lotions with nozzles lesser price promotion when u buy 2 of them, they had one type.They were going for abt p76 or so for 2 of them when one is normally around p52. Today around lunch time, I...

Clicks Retailers / promotion advertised in store but when at paypoint no promotion.

Ve
Nov 20, 2018

On the 18 November 2018 I was at Clicks Mountain Mill in Worcester. I bought Tresemme Sjampoo's and Conditioners. On the shelf it shows a promotion: - Buy any 3 products from the same offer, cheapest 1 Free. (I took a photo for proof) When I got at the paypoint the cashier told me there i...

Clicks Retailers / injury in clicks store

Ja
Nov 12, 2018

on 6 November 2018 at 08:05 my mother, Salome Snyders entered the Clicks store situated at Selcourt Towers in Selection Park in Springs. There was a warning notice at the front entrance warning about wet floors, whilst the cleaning lady was mopping the floor at the back of the shop. Whilst...

Clicks Retailers / online order service

He
Oct 31, 2018

After having had numerous unpleasant "in-person" experiences at Clicks retails shops, I thought to try out the online "non-personal" order service - AND I am happy to report that I am extremely impressed with the Clicks Online Order Service! I created a profile, and placed my order online @...

Clicks Retailers / terrible customer experience

Ph
Oct 30, 2018

Its such a disappointment that i have to take time out of my precious time to write this complaint that needs to be addressed accordingly and I need response urgently on the matter. I walk into the clicks store in chatsworth to return a non working iron and security guard attends to me and...

Clicks Retailers / asthma pump

Ni
Oct 17, 2018

yesterday i bought a asthma pump and lansoloc from clicks west gate, when i got home the asthma pump was in a box but there was no packet that it was wrapped in and it seems like it was already used and i threw my receipt away and needed to use it urgently this is very unacceptable as i...

Clicks Retailers / clicks digital pregnancy test

Wa
Oct 15, 2018

I was also a victim of the digital pregnancy test - I bought mine on the 1st of October which showed a positive. I then went to my GP for a scan who advised it might be too early as he could not pick up anything. I then bought three more pregnancy tests which all came out negative. How doe...

Clicks Retailers / vitality reward

So
Oct 11, 2018

Good day I have received a Vitality R100 reward voucher. When I wanted to use it at the Clicks in Dihlabeng Mall in Bethlehem, they said they do not know how to redeem the reward, they are waiting for the people to give them training. Please assist because I have contacted Vitality and they...