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Complaints & Reviews

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MANAGEMENT — COVID 19

To i collected my medication and firstly these was no prototypical in place in terms of seating clients that they waited for the meds... Even after it had been pointed out to by a member of the public.

The most disturbing fact was when i arrived at the teller...This young man had a look of dis pear...As none of the management at Clicks are taking better care of their staff !!! Again NO PRECAUTION MEASURES, they go about the day with no face mash and no gloves.

So whist seeing all this, whats playing in the background... What Clicks is doing about the safety of the clients... seriously!!!.

You enter the store and are given wet wipes not just any but BABY WET PIPES are are dumped inbox .

Seriously Guys...

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ticketing system at pharmacy

14 March went to collect Moms Chronic, they did not have all the meds available, advised they will...

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bad service with attitude

Clicks Wonderpark 12/03/2020 I bought Isomile milk 2 and realized when I get home I was supposed...

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poor service

I went to clicks birch acres mall in tembisa to collect my medication as a chronic patient but when...

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Service

So today my sister and I went to the downstairs Clicks at our apartments as we are residents at the Woodstock Quarter Apartments. We needed to do our make up shopping. We were followed by a strange guy who is now the new security at the store because the old one that knows us is on maternity leave. This guy started following us and it became very uncomfortable to a point I had to ask him I'd there was any thing wrong that we were doing. I spend a couple of Rands at click on a monthly basis to a point Tjd stuff knows us there. I really felt like the security guy treated me and my sister like thieves to a point I felt like my right as a consumer were violated. I understand he is doing his job to make sure that the store has no thieves but I have void that I will never use that store again coz it was really uncomfortable to be followed by a man who I didn't even know what his intentions were.

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general

On more than one occassion clicks pricing of the product on the shelf and when you get to the till...

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overcharge

Hi, I went to the Clicks store in Parkrand, Boksburg today. They are busy with a revamp, so...

598499
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used grooming products on shelves

Yesterday 8th February 2020 I bought a Remington dualfoil Foil Shaver TF70, from the N1 City store...

598499
Clicks Retailers verified

nurse /clinic

Good day, On the 15/01/2020 I had an appointment booked at 10:30am for my injection family...

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service - bad personnel

18 Jan 2020, 12:06 CLICKS - NOORDHEUWEL, KRUGERSDORP 24 December 2019 I supported this store, not...

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ariel washing liquid

According to this email, and numerous complains, my refund was done Tu 10 Dec 2019, saying 3 working days

Tu : Day 1
Wed : Day 2
Th : Day 3
Fr : Day 4???

Today Sat 14 Dec 2019 no money in my bank account

With this email, I'm going to open a criminal case at SAPS, theft under false impressions

Suspects : will be personal assisted me with this refund, Darren & Finance at online orders refund, manager Bianca assisted me last and Clicks Company

This was the last communication for this whole scam online order, I had totally enough, to get my money legally owed to me, back

Clicks Retailers verified

Aerial washing liquid

We'd 04.12'19 morning, I ordered online products from Clicks, payment went immediate through, I received an email as proof of order and payment, saying 1-3 working days to be delivered, Mo 09.12'19 I phoned early morning to ask about my order, I got an escalation no that someone will phone me about my order, at 16h50 I phoned again, before they close, I'm put through to the person that needed to phone me, Darren, saying that he works until 19h00 an would've phoned me, really, from this morning, twice my airtime, now he's looking for my order, o it's out of stock, from Wed 04.12 my order and payment went through, until Mo 09.12 I needed to phone twice, now he tells me, with attitude, I have to wait up to 3days for amount to return to my bank account, when I made payment, clicks received immediately their money, no emails, no sms, no phone calls, informing me out of stock, pefetic, how many online orders go through, with this service delivery, I was informed by a staff member, this is the service I'll receive from online, they don't do what they say or promise on online orders

Darren from online, would'vesend me an conformation email from 17h tot 19h, that he did forward my request for refund asap to finance, its 20h30, nothing, the same way my order was treated from Wed 04.12

Today, Tu 10.12, I was promised by Darren yesterday, that before 10h, finance would inform me of refund, again another big lie, my money was good last week Wed when I paid, now I must struggle to get my money back asap, due to there service lacking

This is the best of Clicks, Bongi from Clicks Customer Service CT, phones me now, Tu 10.12 @ 11h33, INFORMING me that the items I ordered, is out of stock, really, 7-days later picking up there's no stock and after I spoke to this Darren person, that don't do, as he promised to me yesterday, trying to calm me, giving me extra back on my club card, With only swiping at Clicks, no I don't want anything from them, I also got an email request on Facebook from Clicks, until now, no response or money in my bank account, this is how clicks steals from the public

13h20, again I have to phone Clicks again on my airtime, speak to Willeen at Finance, informing me that I have to wait 3days for my money, I request for Manager, holding on phone for almost 3min, I spoke to Bianca and after numerously requesting my money, because my order was done 04.12, on my phone call 09.12 discovered no stock, today 10.12 another 3days to get back that's mine, my airtime died on me and I forward an email to Bianca for immediate refund to my account, no returning phone call, I'm just a public who Clicks rob

Clicks Retailers verified

ariel washing liquid

We'd 04.12'19 morning, I ordered online products from Clicks, payment went immediate through, I received an email as proof of order and payment, saying 1-3 working days to be delivered, Mo 09.12'19 I phoned early morning to ask about my order, I got an escalation no that someone will phone me about my order, at 16h50 I phoned again, before they close, I'm put through to the person that needed to phone me, Darren, saying that he works until 19h00 an would've phoned me, really, from this morning, twice my airtime, now he's looking for my order, o it's out of stock, from Wed 04.12 my order and payment went through, until Mo 09.12 I needed to phone twice, now he tells me, with attitude, I have to wait up to 3days for amount to return to my bank account, when I made payment, clicks received immediately their money, no emails, no sms, no phone calls, informing me out of stock, pefetic, how many online orders go through, with this service delivery, I was informed by a staff member, this is the service I'll receive from online, they don't do what they say or promise on online orders

This was also placed on Hello Peter now, I'll search for next media to paste

  • Updated by patriciamunnik · Dec 09, 2019

    Darren from online, would'vesend me an conformation email from 17h tot 19h, that he did forward my request for refund asap to finance, its 20h30, nothing, the same way my order was treated from Wed 04.12

  • Updated by patriciamunnik · Dec 10, 2019

    Today, Tu 10.12, I was promised by Darren yesterday, that before 10h, finance would inform me of refund, again another big lie, my money was good last week Wed when I paid, now I must struggle to get my money back asap, due to there service lacking

  • Updated by patriciamunnik · Dec 10, 2019

    This is the best of Clicks, Bongi from Clicks Customer Service CT, phones me now, Tu 10.12 @ 11h33, INFORMING me that the items I ordered, is out of stock, really, 7-days later picking up there's no stock and after I spoke to this Darren person, that don't do, as he promised to me yesterday, trying to calm me, giving me extra back on my club card, With only swiping at Clicks, no I don't want anything from them, I also got an email request on Facebook from Clicks, until now, no response or money in my bank account, this is how clicks steals from the public

  • Updated by patriciamunnik · Dec 10, 2019

    13h20, again I have to phone Clicks again on my airtime, speak to Willeen at Finance, informing me that I have to wait 3days for my money, I request for Manager, holding on phone for almost 3min, I spoke to Bianca and after numerously requesting my money, because my order was done 04.12, on my phone call 09.12 discovered no stock, today 10.12 another 3days to get back that's mine, my airtime died on me and I forward an email to Bianca for immediate refund to my account, no returning phone call, I'm just a public who Clicks rob

Clicks Retailers verified

service complaint

Good Day

I trust this email finds you well. On the 28th of November 2019 at 4pm.I stopped by at Clicks Parow Centre after work because it was close to work and i needed to get a few things before black Friday and the weekend shopping madness. I needed a foundation as well as a setting powder. The way Click is structured you stock your different brands next to each other and have a make up consultant close by to advise.

As i browsed at the different brands i had trouble with finding the prefect colour to suit my complexion. I spent +- 10 min reading the brands trying to test the colours on my inner arm to find the suitable colour.

The make up consultant standing there never once asked me if i needed assistance, yet she applied make up to her own face, staring in the mirror chatting to every other random staff member passing by. Eventually after really not having a clue i asked her for assistance she looked at me and said we don't have that (Yardley)setting powder as a tester.I then asked her do you have the foundation and we could see, they didn't stock that either. My irritation was not that the item was not in stock it was the way she spoke in a unhelpful manner.

I then reached out to her and asked her to advised which setting powder i can use in a another brand. I thought that it would just be logic advising a customer with an alternate.

She went to the mirror again and this time started removing her make up because she said " ek is nou duk al van die make-up". Eventually she advised me to use Essence warm toast after waiting. Not having a tester again she swiped some across her finger across the powder and put it on my inner arm and said you see? See what the colour was lighter than my arm? Feeling so helpless i said ok il swipe my finger and she said put it on your nose not looking at me looking in the mirror removing her make up. She looked at me saying you can take the colour if you want but that is up to you. I was like what the hell seriously???

I was so dissapointed in her manner of speaking, advising and also the interest in herself more than the customer. I left the products just there and decided to go to Edgars to seek professional help.I don't remember her name, however she is short, wears a wig and is fairly dark. That was truly bad service, there are many people out there looking for a job and this the way that woman decided to represent Click, Parow Centre.

Deeply disappointing
CindyLee

Clicks Retailers verified

pharmacy

I went to clicks pharmacy to go pick up my pills then they tell me someone allready got the pill...

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service.

I went to clicks Mariental Namibia a few times. I love that shop. The many times I been there, I...

Clicks Retailers verified

online order

Good morning

In July 2019 I placed an online with order Clicks and none of my discounts went through upon checkout and payment. I then contacted the customer care line immediately to advise them of what just happened. They said there was an online problem and they are attending to the matter and will get back to.

I have called in 2 times since then and Clicks has still not refunded my money nor had the decency to even contact me. I order with Dischem as well online and must be honest, their service is amazing. I would expect so much more from Clicks considering they have been around so much longer.

Please can Clicks refund my money they took from me or should this be classified as theft?

Very unhappy Clicks customer

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pharmacy

I gave the pharmacist the prescription for antibiotics as my GP prescribed, instead I was given...

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pharmacy

I have an issue to sort out with horison view clicks( The village). I have tried since 9am to get a hold of them telephonically but the phone phone was never picked up. Called the head office to get clarity, instead i was put on hold until the phone automatically hung up.

Very dissatisfied and disappointed in Clicks and my problem is still not resolved.

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clubcard

I damaged my clubcard a few months back and went to Clicks King William's Town to ask for another one. They gave me a new card and I learned a few days later that it was not linked to my old one. I then went back to the same store and asked that they link it and they said it would be done in 24 hours. I carried on using the card and found out that this was still not done. I downloaded the app to try and see if I could get this done myself but could not sign into the app. On Tuesday I called customer care and I was told that the email address on record is different to what I'm using now and I asked the lady to please update it. She said it would take 24 hours. The next day I tried again and I was still not able to sign in so I called customer care again and this time I was told that the lady who assisted me the previous day had only updated my contact details and not login details. I asked the lady to please fix that and make it all right and she said she did and I must wait 24 hours. I asked her to also see if she could check the link for my card to my original card I had before. She said the link was not done but she would fix it and I would need to wait 48 hours. This morning I'm trying to sign in and still I'm getting the same error and this tells me that this whole thing still has not been resolved. I am not getting agitated and annoyed with this whole thing because I've been trying to get it all done for so long with so much patience. I'm extremely unhappy now and very frustrated by all this.

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crèche guard

I purchased a few items on 10 Oct 2019. At the till I saw crèche guard for an extremely low price...

598499
Clicks Retailers verified

service delivery and poor customer service at the call center

I placed an order online ref:#[protected] The time of arrival is up to 3 working days. I...

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Clicks Retailers verified

iron

I bought a safe way iron at clicks Umtata Plaza at the beginning of the year but now its not...

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an expired product was sold to me

Good day, I purchased the my natural hydration mask on the 8th of September to discover that it'...

598499
Clicks Retailers verified

pharmacy service

I went to Clicks menyln mall pharmacy, that pharmacy need to change the service or even better hire...

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power serum

Good day Sir/Madam

I purchased a power serum from Clicks, the dropper was broken, I didn't realise. I used it and a tiny piece of glass/whatever material the dropper was made of nicked my face, it bled on that spot. I am very disappointed that something so dangerous can happen with your products, it could have been worse and could and should be prevented from happening ever again.

I do trust that you will attend to my concern as soon as possible.

Many kind thanks
Bernedene Angelo
[protected]@yahoo.com
([protected])

Clicks Retailers verified

responsible pharmacist

Today my mom went to fill a prescription for my dad at the clicks Pharmacy in Springs. She...

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inconsiderable poor service and lack of decision making

I have been a client for clicks for over 2 years. My medical chronic was dispensed by them and they...

Clicks Retailers verified

bad service

Worse service ever!!! I went to gonubie, kings mall, east london clicks yesterday morning. Standing...

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pharmacy prescription medication

Good Day, I'm very unhappy about the service I received from the pharmacist today who...

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slow service

After Telkom, Clicks probably has the worst service in SA. No matter which Clicks you walk in, you...

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account and script closed off

I spoke to the pharmacist to enquire on 13 July 2019 what I would need in order to get my...

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garnier nutrisse hair colour

I always use to buy my hair colour 5.25 Frosted Chestnut at our clicks in swellendam. But since...

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customer services

On the 5th of August I went into Clicks Store at Tubatse Crossing and stood at the self medication...

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appalling treatment from clicks store jabulani mall

Good day yesterday in the afternoon around 16h00 - 17h00 I was in Jabulani Mall to do some...

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disgusting treatment from salome and mr makhubela the manager

Good day On the 16th of July 2019 just before Clicks closed I visited the store in Lephalale under...

598499
Clicks Retailers verified

price on products

I was purchasing a product on a shelf with product by sales prices ofR59 when I got at the till...

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security victimization and humiliation

Complaint: Blandina Nkutha Cell: [protected] Work: [protected] Date: 14/07/2019 Time: 11:22.46 am...

651671
Clicks Retailers verified

collection option at pharmacy - ticket system.

Good day. Yesterday [protected]), was the 3rd time that I complained about the Ticket system at...

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clicks home pregnancy test

Good day.
I bought 2 Clicks branded Home Pregnancy test yesterday. Like always - took one test yesterday and then one this morning. Yesterday's test work perfectly (positive); this morning's test was a dud. It did not even show not pregnant. This is not the first time that this has happened. At a stage I started buying 3 tests to make sure and 80% of the time 1 of them were a dud.
What will be done about this???