Best Buy Canada

On august 21, 2020 I when to best to pick up my preorder note 20 ultra phone; had to wait at desk area for twenty then was told had to register at the security from door for another 10 mintues ; then met with a represent lady that too 35 minutes to activate my phone and told me that my screen cover was no good from verizon and needed new screen cover; after she mess up one of my verizon one! It took a total of about 2 hours before leaving the store! I end up paying about 40 dollars for a screen and being put threw a bad experience and complete corrupt process of picking up a verizon phone!