Barrhead Travel Service review: Holiday cancelled by them. No response to my phone or e. Mail requests for a refund.

Holiday for 1 week was booked at Barrhead Travel Shop in Silverburn Shopping Centre Glasgow in December.

1. 6773424/S20H - JET2 REF NO
2. [protected] - BARRHEAD TRAVEL REF NO.

FLIGHT DETAILS
Outbound Tue 05/05/20 Glasgow to Arrecife
Return Tue 12/05/20 Arrecife to Glasgow

Hotel - VIK San Antonio Puerto Del Carmen/Playa De Los Pocillos

I paid a deposit of £476.00 in December 2019.
When the remaining £1990.00 was due, I went into their Barrhead Shop and enquired about Covid 19 as it was just beginning to cause problems around the world. I was told by the assistant that "this is flu, we get flu every year and there is never a problem". I paid the £1990.00. I got an e.mail saying that the holiday was cancelled and they would be in touch. I have tried to contact them many times to ask for a full refund but I have had no reply to e.mails, phone calls or a letter to their head office. My letter said that I was struggling for money because of the pandemic and that I now required this money as a matter of urgency. Still nothing from them. I would be very grateful for any advice or assistance.