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Barrhead Travel Service review: insurance 1

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Author of the review
12:10 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

i taken out insurance with barrhead travel for my holiday in spain for myself and other three members of my family.i paid thirty six pounds each and i was told that this covers any illness or accidents on holiday.on holiday the small finger on my left hand became badly infected with poison so i went to the doctor on site to which i was told it would cost me 75euro just to look at my finger then any charge overall if i needed treatment this was buy the doctors secetary who was english.she went on to say my finger needed treatment badly but when i said i was insured with barrhead i was told its not a valid in spain so i said i would go to hospital and was informed it would cost the same.i ended up doing a diy job on myself to get the poison out.thankfully it worked.i have been back to barrhead and was told that i was insured then i got told that i should have went to hospital but told them i was going but got told it would cost the same the reply was sorry but there is nothing they can do but will pass on my complaint.point is what if i never done what i did and lost part of or all my finger who would have been liable

Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

1 comments
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paulbarrhead
Glasgow, GB
Jun 16, 2014 9:17 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Barrhaed travel online exchange for euro, 1.22 for a pound very good you think, that's only if you order online. there's a phone number in bold, write next to this great offer, , i think ill give them a call then i can pick up in shop since i stay in Barrhead. was told i can get euros in Silverburn, great i'll go in on the way to edinburgh airport. stopped in picked up went to edinburgh very fast service. got to the airport and checked the paper work "what the France 1.15 euro for a pound "realised I've been had (robbed, ripped off, mugged, hijacked) feel free to add some more expletives . so i phoned them up in a calm manner to try and find out how I've been legally conned, the nice girl at barrhead travel says well its quite easy sucker i mean sir we don't legally have to advertise our exchange rate in our shop or windows anymore( what a great opportunity to steel peoples hard earned cash off them ) and loose customers . you've been warned

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